Business Systems Analyst for SaaS Corporation Resume Example

Innovative, customer-driven Business Systems Analyst dedicated to leveraging business knowledge by unearthing, eliciting and defining underlying business needs and by automating complex business processes via highly customized, enterprise-level solutions.

• Insightful, analytical and driven professional with forward-thinking mentality.
• Outstanding team leader and communicator with solid track-record in exceeding stakeholders' expectations, building team loyalty, increasing operational efficiency levels and for agile customer service delivery.
• Strengths in specifying and validating business requirements with stakeholders and IT teams.
• Expertise in Project Management, Solution Design and Systems Implementation.
• Financial experience including capital and expense budgeting management for a 20MM sf portfolio of commercial real estate as well as collaborative design on an Accounting Solution for commercial real estate asset management.
• Passionate and level-headed with demonstrated ability to discover needs empathetically, to deliver the right solutions and to establish solid, long-term relationships with stakeholders and solution developers.
• Excited to leverage two decades of experience to deliver meaningful benefit to a visionary institution with a customer-focused, innovative culture.

• Documentation - Wrote and edited Stakeholder Analyses, BRDs, FSDs, and scope statements, as well as designed visual documents and training materials to promote clear and comprehensive communication amongst all team members.
• Software Design - Achieved 50% increased annual contract renewals via impressive creative design for prominent, large-scale, enterprise clients ranging in vertical markets from Broadcast to Lighting (for their corporate real estate assets) to more traditional third-party Commercial Real Estate Management Companies.
• Process Improvement - Led weekly and monthly meetings, not only as they related to the Agile and specifically, Scrum processes, but also as they related to gathering and offering input to foster continuous improvement throughout the entire SDLC.
• Training - Assessed organizational training needs and implemented training solutions ranging from comprehensive one-on-one training on-location to group training to web training, etc, to the goal and achievement of reducing maintenance phase support time required by approximately 30% .
• Business Development - Regularly built client relationships via the delivery of solutions that mapped clearly to well-defined KPIs. Frequently sold additional modules, services and customizations based on Clients' ability to experience solution flexibility and on dedication to their success.
• Career Growth - Scaled with a boutique firm over two decades to go from Junior BA through various phases to Senior BA, managing projects in excess of $1 MM.

Scrum Fundamentals Certified (SFC); Scrum Master Certified (SMC-PENDING)