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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dynamic professional with 5+ years of hands on experience in IT industry. Obtaining soft skills like high-caliber presentation, client interaction, requirement gathering and analysis skills. The objective is to lead a team to design, implement and support high quality system development while working with end clients. Strength in writing documents such as BRD, FRD, RTM, Use Cases, Test Cases, User Stories, and requirement gathering for business needs and develop clear business solutions.

Skills
  • MS Office
  • Agile Scrum/ Waterfall Methodology
  • Scrum
  • Kanban
  • SDLC
  • Data Mapping
  • SQL
  • SOAPUI
Education and Training
CUNY Queens College Queens, NY, Expected in Bachelor of Arts : Accounting & Information Systems - GPA :
Certifications
  • Certified ScrumMaster, Scrum Alliance 2020
Experience
Guardian Life - Business Systems Analyst
NV, State, 03/2020 - 10/2020
  • Gathered Business Requirements, analyzed data/workflows, defined the scope, and performed GAP analysis.
  • Met with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements and User and Functional Requirement Specifications.
  • Worked with two billing systems. ICOMS & CSG
  • Designed User Interface Specification (UI) document for the project.
  • Facilitated collection of Functional Requirements from system users, and prepared Business and Technical Requirement Specification documents.
  • Involved in analyzing business requirements with other business analysts to review test requirements for billing portion of Amdocs Ensemble.
  • Used MicroStrategy Project Builder in creating different Reports to meet the in-house Business Requirements.
  • Strong experience in XML, XSLT, XPath, and XML Spy.
  • Lead API requirements gathering, developing use case documentation, and partnering with business partners to deliver business logic API solutions.
  • Helped lead the transition of Requirements Management in the Business Analyst Team to the agile methodology by creating and managing user stories and Requirements Traceability Matrices in the JIRA toolset.
  • Perform the load testing on the web services using the SOAPUI.
  • Effectively used SOAP UI and other XML tools for API level testing.
  • Captured user story points, categorized into respective epics, and maintained the requirements matrix.
  • Prepared Logical Process and Data Models that contained set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document Business Data Requirements.
  • Expertise in all phases of software testing life cycle and specialized in SOA/API Testing
  • Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
  • Designed and implemented service-oriented architectures (SOA) suitable for secure, reliable, and high-performance system.
  • Environment: Windows XP, ETL, ICOMS, MYCSG Oracle, XML, RUP, Tableau, Call Center, Amdocs, Data warehouse, MS SQL, MicroStrategy, UML, MS Project.
Guardian Life - Business Systems Analyst
OR, State, 06/2018 - 02/2020
  • Developed an understanding of the call types, contact center goals, agent types & expectations, and call center reporting needs.
  • Wrote BRD and TRD, involved in Global Design Reviews, Solution Design Walk-through’s, Readiness Reviews, Change Management, External Partner Engagement.
  • Worked on Call Center Processes (Cable Products, Billing Amdocs, Services, and Installations)
  • Perform the web service testing using the development tool and verified the correct data sending and receiving through SOAP envelop messages in the XML format.
  • Analysis of rating and billing charges and business objects between Jupiter and Amdocs Billing systems to ensure business continuity and to minimize any increased call center contact.
  • Prepared the Program Specifications Documentation. Partnered with user groups and business users.
  • Managed and delivered documentation and user stories of backend web services APIs for IVR, web and mainframe domains.
  • Incorporated agile methodology and SCRUM techniques to manage requirements and enhance the functionalities on mobile and web platforms for Comcast.
  • Defined the interface for Oracle SOA Business Service (web service) which gathered the underlying data from various sources and presented data to mobile users.
  • Met with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements and User and Functional Requirement Specification.
  • Involved in designing and developing Data-Flow diagrams, E-R diagrams, and logical and physical database design.
  • Analyzed business and technical requirements, thus creating the Business Use Case (BUC) and Application Use Case (AUC) documents.
  • Worked with software development and supported teams the IVR system and test Analyst for end to end systems integration testing.
  • Used MS Visio to carry out the business modeling, data modeling, and object modeling efforts to develop the business architecture for rapid and controlled application development.
  • Interacted with the business users, preparation of test plan, including call flow and call replication
  • Documented and maintained change log approved change controls to add them into business design.
  • Acted as a liaison between the developers and management and between end users and stakeholders.
  • Followed the UML based methods using MS Visio to create Use Case, Activity/State Chart, Sequence, and Collaboration Diagrams.
  • Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
  • Worked with the Project Manager on various Project Management activities like Resource Planning, Resource Allocation, keeping track of Project Status, Deadlines, and Issues.
  • Worked as a liaison between the business and technical side to convey the business needs to the system architects
  • Environment: Amdocs, Windows XP, ETL, UML, ICOMS, MS Visio, Tableau, MS Office Suite, Rational Requisition, MS SQL.
Scientific Games - Business Analyst
Orlando, FL, 06/2015 - 05/2018
  • Assembled business requirement documents (BRD) and the functional specifications as per the user requirements.
  • Established a Business Analysis methodology around the Rational Unified Process.
  • Created functional specification documents based on the business requirement documents.
  • Organized JAD Sessions to resolve issues and conflicts, and to arrive at quick agreements regarding the system architecture design.
  • Documented all the requirements in a structured TRD format that included multi-level functional views broken down by functionalities
  • Actively involved in Project planning, updates, org charts, Status report.
  • Assist in the design and development of the Testing Strategy Requirements document based on the requirements specified in the PRD, DRD and TRD
  • Developed the state diagrams, sequence diagrams and activity diagrams for the call center application of the customer using MS-Visio.
  • Coordinated with Prepaid Pins division regarding server logins, resetting the servers.
  • Prepared as Is and To Be workflows & analyzed the processes which needed customization
  • Assisted in developing the test scripts of the IVR application.
  • Worked with the project manager for planning and organizing the project activities, and in communicating with other business center managers and stakeholders of the project.
  • Analyzed and documented the limitations of the billing system.
  • Interacted extensively with the client and the management teams to understand the requirements and to report the status of the testing efforts on their applications.
  • Conducted individual and group joint application development (JAD) sessions with business stakeholders and technical units.
  • Followed the RUP methodology for the entire SDLC.
  • Used MS Project for status reporting and planning.
  • Managed scope and deadlines.
  • Participated in various meetings and discussed enhancement and modification request issues.
  • Actively worked with developers as needed to isolate the Root Cause Analysis of defects.
  • Worked with the clients on the final signing process in the User Acceptance stages.
  • Environment: Windows NT, Amdocs, Web Logic, MS-Visio, Java Script, Oracle, SQL, Test Manager, Office, and MS Project.

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Resume Overview

School Attended

  • CUNY Queens College

Job Titles Held:

  • Business Systems Analyst
  • Business Systems Analyst
  • Business Analyst

Degrees

  • Bachelor of Arts

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