business systems analyst resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Performance driven professional with over ten years experience working in a fast-paced environment; demanding, possess strong client focused, technical, exceptional organizational, communication, interpersonal and project management skills. Proficient in managing high-profile initiatives and projects. Highly motivated, detailed-oriented, trustworthy and committed to superior service. Advance knowledge of portfolio asset management systems. Adaptable assessor of business health, sales metrics and product success with efficiency in Agile methodology to devise acceptable solutions with full lifecycle development experience.

  • Organizational Development
  • Project Management
  • Complex Problem Solving
  • Asset Management Software
  • Workflow Process Improvement
  • Task Prioritization
  • Relationship Building
  • Decision Making
  • Improvement Recommendations
  • BI Tool and System Design
  • Data Summaries
  • Spreadsheet Development
  • Database Management
  • Attention to Detail
  • Critical Thinking
EMBA: Executive Organizational Leadership, Expected in 12/2020 to Jack Welch Management Institute Strayer University - Washington, DC
B.A.: Contract & Acquisition Management, Expected in 06/2017 to Strayer University - Washington, DC
Work History
Business Systems Analyst, 01/2015 to Current
Guardian LifePA, State,
  • Participates in new technology solutions projects and system enhancements
  • Reviews and supports Adhoc reporting and systematic analysis
  • Led multi-project deployment for WMS and Asset Repository related systems.
  • Creates Teams Channels and Sharepoint sites.
  • Identifies opportunities and implements actions to achieve efficiencies.
  • Identifies business improvements and determined action required to implement solutions.
  • Organizes system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Deploys system enhancements to improve field operations.
  • Tracked feedback at all levels and researched resolutions for common concerns.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Consolidated business rules for system enhancements.
  • Coordinated data migration and consolidation efforts.
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
Database Administrator, 10/2012 to 12/2014
Alakaina Family Of CompaniesFrederick, MD,
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Managed systems and infrastructures by defining hardware requirements and planning storage capacity for RE and Financial Edge databases.
  • Implemented BI solution framework for end-to-end business intelligence projects.
  • Coordinated with project management staff on database development timelines and project scope.
  • Built databases and table structures following architectural methodology for web applications.
  • Authored and coded logical and physical database descriptions.
  • Lead new-hire system training.
Learning Support Specialist/LMS Administrator, 01/2011 to 05/2012
  • Provided professional development training to educate faculty and staff on laws and regulations governing special education.
  • Supported fifty business line managers, and core business service clients for the Learning and Performance team.
  • Managed Corporate contracts for Vendors including tracking purchases, obtaining vendor invoices, and implementation for contracts.
  • Published online virtual classrooms using WebEx system producing curriculums and events for clients and internal staff users.
  • Provided technical support to the Southeast region for all ADP business applications; assisting in troubleshooting Pilot and Production environments supporting B2C initiatives.
  • Aided Clients with classroom registration; follow up phone and email correspondence to ensure impeccable customer experience.

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Resume Overview

School Attended

  • Jack Welch Management Institute Strayer University
  • Strayer University

Job Titles Held:

  • Business Systems Analyst
  • Database Administrator
  • Learning Support Specialist/LMS Administrator


  • EMBA
  • B.A.

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