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Business Systems Analyst Resume Example

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BUSINESS SYSTEMS ANALYST
Professional Summary

Seeking Computer/Electronics Engineer / Computer Scientist (Camp Pendleton) role at NAVAIR. Solution-oriented, enthusiastic professional eager to contribute to team success through hard work, attention to detail, and excellent organizational skills.

Work History
Business Systems Analyst, 07/2020 to Current
MedImpact – San Diego, CA
  • Coordinates and collaborates with Business Owner and stakeholders, UX designers, and technical development teams to ensure requirements are understood and defined.
  • Perform competitor analysis to support an initiative to provide internal Medication Therapy Management (MTM) services to members.
  • Create business use cases and document project artifacts in Confluence (Meeting Notes, Project Glossary, Status Reports).
  • Conduct business process analysis to collect, define, and analyze business requirements.
  • Interview pharmacy analytics team to understand user needs and elicit business requirements.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
Project Manager, 06/2017 to 06/2020
24 HOUR FITNESS – Carlsbad, CA
  • Rolled out Microsoft Dynamics CRM company projects and programs that supported company's Fitness functions within constraints of schedule, features and functionality.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Modified and directed project plans to meet organizational needs.
  • Developed executive presentations and reports to facilitate project evaluation and process improvement.
  • Documented and quantified risk to assist management with decision making throughout project life cycle.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Reviewed client business processes to identify needed business improvements and assisted with determination of appropriate system integrations required to implement solutions.
  • Delivered in-depth Microsoft Dynamics CRM training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Define MVP and scope lock early and send biweekly project progress status updates to ensure stakeholder awareness.
  • Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Produced charts and diagrams to assist with problem analysis.
  • Coordinated data migration and consolidation efforts.
  • Created and maintained standard operating procedures governing system functions and features.
  • Provided CRM Advanced Find knowledge transfer and communicated insights on data to quantify project impact, identify defects, and measure impact of successful bug fixes.
  • Generated quarterly and yearly reports comparing company Fitness to assess successes and account for deficiencies.
  • Provide executive stakeholders with status reports on project progress, capabilities, opportunities, and UAT test results.
Business Systems Analyst, 01/2013 to 06/2017
24 Hour Fitness – Carlsbad, CA
  • Arranged for and rolled out company projects and programs that supported various company functions.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Define new system enhancements and write user requirements using JIRA and Visio to create Use Case Models and process flow charts.
  • Assist with defining and documenting security roles for different teams within the organization during system implementation, testing, and providing subject matter expertise for CRM roles to include when new job roles were introduced.
  • Partner with IT Security Team to ensure security was built into systems during design phase.
  • Assist QA Analysts with creating test plans, test procedures, and test reports prior to each biweekly/monthly system release.
  • Facilitate monthly roadmap meetings using Confluence with business stakeholders to review and prioritize feature backlog and negotiate timing on resolving issues/defects.
  • Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve.
  • Organized system documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Consolidated business rules for system enhancements.
  • Coordinated data migration and validation efforts.
  • Helped deploy system enhancements to improve field operations.
TECHNICAL SUPPORT SPECIALIST, 12/2011 to 12/2013
24 Hour Fitness – Carlsbad, CA
  • Coached and mentored Service Desk team on timely ticket resolution and best practices supporting over 22,000 team members while also resolving Tier 2 tickets assigned to me.
  • Provide excellent customer service, working closely with end-users to troubleshoot, reproduce, and resolve issues reported via phone, email, and walk-up.
  • Documented 8,000 non-password tickets in to Remedy Ticketing system in 2013 and contributed regularly to knowledge base articles on MS Sharepoint.
  • Collaborate with Networking and End User Services Team to help resolve club internet connectivity, set up network and PC equipment during club installs, and troubleshoot Windows and Cisco phone issues.
Skills
  • Leadership
  • Excellent Customer Service
  • MS Office proficiency, including MS Project
  • Familiarity with SQL, PowerBI, Tableau
  • Decision making
  • Meeting Facilitation
  • Personnel Training
  • Requirements Gathering
  • Production support
  • Solution testing and implementation
  • Report preparation
  • Technical Writing
Certifications
  • Project Management Professional (PMP) | March 2018
  • Certified Associate in Project Management (CAPM) | Sep 2014
  • Certified Scrum Product Owner | June 2013
  • Engineer-In-Training | Jan 2010
Education
MBA: Information Systems, 05/2016
San Diego State University - San Diego
Bachelor of Science: Chemical Engineering, 08/2005
University of California, Riverside - Riverside, CA
No Degree: GeneralMT. SAN JACINTO COLLEGE - MENIFEE, CA

Completed 114 semester units after completion of my BS degree in courses of interest: Biology, Physics, Anatomy & Physiology, Statistics, Sociology.

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Resume Overview

Companies Worked For:

  • MedImpact
  • 24 HOUR FITNESS
  • 24 Hour Fitness

School Attended

  • San Diego State University
  • University of California, Riverside
  • MT. SAN JACINTO COLLEGE

Job Titles Held:

  • Business Systems Analyst
  • Project Manager
  • TECHNICAL SUPPORT SPECIALIST

Degrees

  • MBA : Information Systems , 05/2016
    Bachelor of Science : Chemical Engineering , 08/2005
    No Degree : General

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