Livecareer-Resume

Business Systems Analyst Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Systematic Product Owner with a detail-oriented and thorough approach to defining requirements, outlining specifications and working with team members to bring to life high-quality products for customers. Good planner and problem-solver. Ready to offer11 years of experience and take on a dynamic new position.

Skills
  • Scrum Framework Enthusiast
  • Stakeholder relationship management
  • Agile practitioner
  • Problem identification
  • New employee mentoring
  • Oral and written communication
  • Data analysis
  • Project management
  • Quality assurance
  • Teamwork
Work History
Business Systems Analyst, 12/2008 to 07/2010
Koch Industries, Inc.Pinellas Park, FL,

Aviva e-channel supports the e-commerce department in Aviva. The project delivers Quote & Buy and Self-Service web applications for Direct (Aviva/RAC) & corporate partners (HSBC, First Direct, Barclays, Leeds, Introducer, Joint)

Tools Used:MS Visio, Microsoft Office 2010, PL SQL

  • Involved in re-engineering of business process and preparation of As-Is and To-Be- Business flow diagrams.
  • Identified and documented Business Rules, Wireframes, Use Cases, Use Case Diagrams and Activity Diagrams.
  • Worked with QA and Testing team in identifying and documenting Test Strategy, Test Plan and Test case documents.
  • Worked with Data analysts to identify Test data to handle all Test scenarios.
  • Gathered, reviewed and reported on findings.
  • Tracked feedback at all levels and researched resolutions for common concerns.
  • Integrated new technologies to meet area requirements.
  • Contributed to successful field deployment of business systems improvements.
  • Troubleshot and resolved problems with programs and systems.
  • Organized and executed strategies for migrating and consolidating data.
  • Documented personnel feedback and developed solutions to address concerns.
  • Codified system infrastructural details and operating procedures to strengthen controls and maintain performance.
  • Collected data in field, evaluated findings and produced reports and presentations.
  • Maximized information sharing by optimizing interface linking different computer systems.
  • Gathered, outlined and reviewed business requirements.
  • Developed and updated SOPs for key functions and features of each system.
  • Organized and enhanced business rules governing enhancements to existing systems.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Coordinated installation of updated computer programs and systems.
  • Prepared and delivered targeted systems training for business personnel.
  • Expanded systems with new features and structural components.
  • Diagramed and charted problems to facilitate comprehensive analysis.
  • Determined areas in need of enhancements and identified relevant and feasible systems to address concerns.
  • Revamped existing system to improve or repurpose for [Number]% greater effectiveness.
  • Crafted diagrams and flowcharts outlining logical operational steps.
  • Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
  • Formulated and designed computer systems using data modeling, information engineering and structured analysis.
  • Evaluated business needs and issues to devise targeted solutions like [Result].
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
Business Systems Analyst, 08/2010 to 03/2014
Motion RecruitmentMarietta, GA,

MySource is Qualcomm's home-grown Human Resource Management System and portal that interacts with variety of systems within Qualcomm and is one stop shop for all employee related data. MySource is used by employees, managers and all business support functions of Qualcomm alike on a daily basis for their respective data needs.

Tools Used: Remedy (Qualcomm internal tool), HP Quality Center, MS Visio, Microsoft Office 2013, PL SQL

  • Researched on user activities, performed activity based analysis of key business processes, performed competitor bench marking analysis and identified saving opportunities or possible product/service enhancements.
  • Developed and maintained customer-focused relationship with business stakeholders and other IT areas by exhibiting high level of collaboration, timely communication and responsiveness.
  • Facilitated Business Process Modeling and Design sessions to define all current business activities and proposed business activities.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Collaborated and worked as needed with Developers/QA team during development, unit and QA testing to assure mutual understanding and consistency to business requirements.
  • Conducted user training sessions and assisted in post production activities.
  • Evaluated business needs and issues to devise targeted solutions like [Result].
  • Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
  • Diagramed and charted problems to facilitate comprehensive analysis.
  • Contributed to successful field deployment of business systems improvements.
  • Formulated and designed computer systems using data modeling, information engineering and structured analysis.
  • Determined areas in need of enhancements and identified relevant and feasible systems to address concerns.
  • Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
  • Expanded systems with new features and structural components.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Organized and enhanced business rules governing enhancements to existing systems.
  • Revamped existing system to improve or repurpose for [Number]% greater effectiveness.
  • Collected data in field, evaluated findings and produced reports and presentations.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Documented personnel feedback and developed solutions to address concerns.
  • Gathered, outlined and reviewed business requirements.
  • Prepared and delivered targeted systems training for business personnel.
  • Crafted diagrams and flowcharts outlining logical operational steps.
  • Developed and updated SOPs for key functions and features of each system.
  • Troubleshot and resolved problems with programs and systems.
  • Codified system infrastructural details and operating procedures to strengthen controls and maintain performance.
  • Maximized information sharing by optimizing interface linking different computer systems.
  • Coordinated installation of updated computer programs and systems.
  • Integrated new technologies to meet area requirements.
  • Organized and executed strategies for migrating and consolidating data.
Implementation Project Manager/Business Systems Analyst, 04/2014 to 05/2015
The HartfordCity, STATE,

The Infrastructure upgrades to all consumer applications of The Hartford like Windows 2003- 2008, Lotus Notes to Sharepoint , SQL 2003 -2005, Virtualization( moving to Pureflex cloud) of existing physical servers etc were done under a banner of Tech Currency. This included a varied mix of applications- being hosted internally on Hartford's hardware assets, externally hosted by vendors/partners, applications catered to all departments -HR,Tax, Finance, Law.

Tools Used: HP Quality Center, Corp Quest Stat tool, Microsoft Office 2013, Web based applications of The Hartford.

  • Outlined work plans, determined resources, wrote timeline's and generated initial budgets as part of project scope determination for Infrastructure upgrade projects.
  • Oversaw large portfolio of projects to support teams, reported progress and influence positive outcomes for key stakeholders.
  • Led efforts to analyze, design and document customer business requirements to ensure thorough understanding of business needs. Prepared and updated Business Requirements Document (BRD) and Functional Requirements Document (FRD).
  • Managed project team in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
  • Oversaw purchases of required equipments and software's.
  • Resolved implementation and operation issues with product manufacturers.
  • Supported business continuity and disaster recovery.
  • Maintained licensing contracts with vendors.
  • Supervised transformation of financial and accounting system facilitating growth of [Type] business.
  • Assisted in design and execution of programs that contributed to [Number]% growth of organization in [Year] fiscal year.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Spearheaded all major migration projects for [Number] users, spanning desktop to ThinkPad and operating systems migrations, achieving on-time completion with 100% budget adherence.
  • Provided strong program leadership to improve development and drive continuous improvement of project delivery process.
  • Arranged ongoing technical training classes for staff members.
  • Maintained open and effective communications with project teams through stand-up meetings to increase productivity.
  • Outlined work plans, assessed resources and determined timelines for projects.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Led all aspects of IT Program, Project and Portfolio endeavors involving [Number] project teams and [Type] development products.
  • Executed proof of concept implementations to validate product feasibility.
  • Designed, engineered and supported various IT projects as key technical resource.
  • Led global implementation of [Type] solutions, including managing research and implementation of suitable ERP for different business units, resulting in [Result].
  • Compiled information from departments on operations, reducing time and complexity through proper planning.
  • Assessed projects risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Delivered technical projects to achieve client business requirements.
  • Updated network systems to support confidential company operations and eliminate hacking ability.
  • Obtained project specifications for security products.
  • Managed multiple project teams engaged in [Type] development in cross-functional environment to reach project success.
  • Drove Agile technical projects spanning multiple business divisions and representing $[Amount] in potential savings and new revenues.
  • Reviewed installation and rollout of medical administration software for proper functionality.
Product Owner/Senior Business Systems Analyst, 06/2015 to Current
AIGCity, STATE,

Worked as Product Owner/ Scrum Master / Business System Analyst for the Business process automation and data reporting projects for Actuarial groups of Valuation, Experience Studies and Pricing from Life and Retirement Department. Followed both Traditional and Agile methodologies. Successful Project deliveries like VA DAC ( Variable Annuity Deferred Acquisition Cost) saved 3 Million dollars per Quarter to the Company. GAAP and STAT process automation, FIA data and EGP projects also saved the company millions of dollars and several man hours.

Tools Used : Microsoft Office 2016, SAP HANA, SQL Server Management Studio, PL SQL, Toad, Ms Visio, Jira, Confluence, Sharepoint, Microstrategy, Power BI, GGY Axis

  • Collaborated with clients in Actuarial department from concept through final delivery of product/services around data delivery for various kinds of Financial reporting , GGY Axis model runs.
  • Built credibility , established rapport and maintained communication with stakeholders.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Focused on building critical features up front in order to identify constraints and technical challenges.
  • Used Jira tool effectively to create stories, dashboards, leading matrices. Owned and prioritized product backlog. Ensured product backlog is visible, transparent and clear to all.
  • Collaborated with development team , clarified user requirements, provided acceptance criteria, optimized value of work .
  • Assisted in Quality Assurance activities, ensured acceptance criteria were met, preventing occurrence of escaped defects.
  • Created and maintained Project Documents- BRD, FSD, Data Definition, Data Flow diagrams etc throughout the course of project . Used Sharepoint and Confluence for this purpose.
  • Participated in internal and external quality audit sessions.
  • Delivered successful increments and products to delighted end users.
  • Streamlined and enhanced many accounting processes for Business operations.
  • Oversaw team resources and allocated assignments.
  • Advocated for developing critical features at the beginning in order to identify and resolve technical issues.
  • Partnered with software development team to design custom applications and trackers to meet client needs.
  • Managed pre-production and production product deployments.
  • Collaborated with design team to come up with product look.
  • Outlined new feature plans and specifications, including the how, where and when of each component.
  • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions.
  • Coordinated with third-party development team on engineering and professional service activities and tasks.
  • Prepared, reviewed and edited inspection reports on [Timeframe] basis in support of quality assurance objectives.
  • Analyzed and interpreted engineering information to identify needs and make recommendations.
  • Conducted in-depth evaluations of employee and equipment performance to promote industrial improvements.
  • Identified preventive and predictive maintenance needs to mitigate failure potential.
  • Automated data management processes to increase efficiency and reduce errors.
  • Oversaw quality control strategies, including sampling, testing and line inspections.
  • Mapped processes flows and developed improvement strategies worth $[Amount] per year.
  • Analyzed project requirements to find bugs and eliminate issues.
  • Provided senior technical support to both in-house staff and user departments for all network applications.
  • Oversaw all process checks to ensure proper completion and correct frequency.
  • Used pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior.
  • Mapped industry standard design patterns to existing code base to derive component architecture model of [Type] system.
  • Supported company sales and service functions by leveraging [Type] expertise.
  • Worked extensively with engineering staff to better understand [Type] solutions and benefits to projects.
  • Explored new technologies and tools that quality assurance team could use for testing purposes.
  • Crafted graphics and animations using multimedia software to be used in presentations, lectures and training sessions.
  • Responsible for implementation of new mainframe development project.
  • Served as sole database administrator for Sybase, Oracle and MS SQL running on various operating systems.
  • Reviewed, analyzed, and recommended software solutions for specific project needs.
  • Developed and rolled out curriculum and training materials that could be utilized by people of diverse backgrounds.
  • Kept abreast of regulatory requirements, to include accrediting bodies, federal, state and local requirements and [Name of company]'s policies.
  • Delivered five- and eight-hour training sessions for corporate call center representatives, team leaders, and management staff.
  • Assessed and tested game builds to uncover bugs and assisted in finding resolutions.
  • Managed onsite testing for customers as required by the project's specifications.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Set and achieved product quality objectives while meeting product specifications.
  • Troubleshooted and resolved web application issues escalated from customer support and other departments with [Number]% success rate.
  • Aligned closely with other departments in an effort to better understand product features so that appropriate training materials could be developed.
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
  • Chosen as the main corporate office contact, answering questions and resolving issues from customers and vendors.
  • Assisted in monitoring and reporting on website traffic and performance.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Created and integrated component for scanning purposes based upon [Type] server.
  • Led design presentations to product management team of [Number].
  • Developed and managed project plans while providing status updates to management.
  • Completed A/B testing and set up FTP procedures to transfer multiple forms of artwork files within organization.
  • Recommended key updates to [Type] system software based on performance data, user feedback and integrated software enhancements.
  • Wrote and updated online and hard copy training manuals on various software packages that were used within the company and at remote offices.
  • Ensured all sites and online elements adhered to brand guidelines.
  • Utilized such online conferencing tools such as WebEx and Zoho Meeting to conduct trainings and learning sessions to employees in locations both in the US and abroad.
  • Led integrated BI solution project teams with fiscal budgets totaling $[Amount].
  • Prepared and presented technical proposals for clients.
  • Oversaw development, testing, and rollout of complete suite of Web-based software solutions.
  • Worked closely with clients for the duration of projects.
  • Investigated department processes and facilitated company becoming ISO9000-qualified.
  • Designed complex interfaces to support third party systems.
  • Conducted individual training sessions for employees in Microsoft Office, Windows Server, and Amazon Web Services.
  • Developed streamlined task system to provide more effective workflows for both peers and management staff.
  • Traveled to client sites and answered questions via phone and email so that issues were remedied quickly.
  • Devised in-house training program allowing employees to maintain and improve skills in various types of software packages.
  • Created HTML email templates and newsletters for e-mail marketing campaigns.
  • Executed and monitored standards for user interfaces, page design and graphics development.
  • Monitored project budget through the careful assessment of resource usage and task management to ensure that costs were kept low.
  • Managed all project and web strategic planning for marketing and web development team.
  • Maximized productivity with delivery of onsite training for business users.
  • Developed IT strategic vision and drove key departmental objectives.
  • Effectively handled the communications between in-house software team, clients, and stakeholders.
  • Handled special web projects designated by senior developer and chief marketing officer.
  • Routinely reviewed training materials and course details to timely and reasonable inclusion of updates.
  • Designed effective courses with understandable concepts that were also informative and entertaining to keep learners interested and on track with the materials.
  • Performed the complete planning, application development, verification, and risks involved in software projects.
  • Provided technical and operational support for entire organization.
  • Developed complete component framework for creating and deploying custom 3D viewing applications.
  • Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Created, edited, and updated project manuals and technical documentation used by the entire QA team.
  • Maintained quality-focused performance benchmarks and schedules when directing project teams.
  • Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.
  • Created, oversaw, and updated policies, information, standards, and guidelines on regular basis.
  • Completed proof-of-concept thin-client web framework for enterprise intelligence applications with web developer under extreme deadline.
  • Improved reliability of supply chain software, systems, database and order processing.
  • Installed and supported over [Number] Microsoft Windows Servers in Active Directory Cluster.
  • Ensured the immediate resolution of issues so that all project deliverables were met key milestones as defined by stakeholders.
  • Managed and oversaw team of software developers, providing resources and support needed to promote success.
  • Reviewed reports to assess performance and identify areas for operational improvement.
  • Prepared technical architecture proposals for enhancements and integration of existing third party software systems.
  • Provided customers with advice on [Function] and relevant applications.
Education
Bachelor of Engineering : Instrumentation Technology, Expected in 6 2008
Visvesvaraya Technological University - Hubli ,
GPA:
  • Graduated with First Class with Distinction
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/divya-nayak-49182624/
Certifications
  • Project Management Institute- Agile Certified Professional
  • Certified ScrumMaster
  • Certified by ISTQB(International Software Testing Qualifications Board)

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

92Good

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Visvesvaraya Technological University
Job Titles Held:
  • Business Systems Analyst
  • Business Systems Analyst
  • Implementation Project Manager/Business Systems Analyst
  • Product Owner/Senior Business Systems Analyst
Degrees
  • Bachelor of Engineering

Similar Resume

View All
Business Systems Analyst
Business Systems Analyst
Business Systems Analyst