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Business Systems Analyst Resume Example

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BUSINESS SYSTEMS ANALYST
Professional Summary

Skilled Business Systems Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 20-year career. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Implementation and support and training in systems. Motivated to learn, grow and excel.

Skills
  • Personnel training
  • Information Security
  • Creating Test Scripts
  • Solution Testing and Implementation
  • Software Quality Assurance
  • User Acceptance Testing
  • Administrative Duties
  • Meeting Support
  • Risk Assessments
  • Go-Live Support
  • Business Analyst Methodology
  • Report Preparation
  • Process improvement
  • Project organization
  • Agile experience
  • Customer Support
  • Requirements gathering
  • Problem resolution
  • MS Office
Work History
Business Systems Analyst, 02/2018 to Current
Verity Health System – El Segundo, CA
  • Responsible for ITSM tools initial "out of the box" setup and ongoing support including Bidirectional Integration, programming and workflows.
  • Prepare monthly statistical reports to monitor SLA.
  • Monitor system to ensure calls are closed in timely manner.
  • Create knowledge base articles to assist Help Desk staff.
  • Advise IT Staff of system changes as pertaining to ITSM tools.
  • Responsible for creating and maintaining training documentation for systems.
  • Trained 120 IT staff in use of systems.
  • Responsible for ongoing training for new staff and for all system updates.
  • Designed action rules to allow for transfer of data between ITSM systems not supported by integration. Allowing for both systems to be in sync with data.
  • Manipulated current ITSM tool to allow for online security submission by end users.
  • Created tiered approval process for security approvals.
  • Implemented complex action rules to allow for security task routing.
  • Manipulated current ITSM tool to allow for online Purchase Request submissions by end users.
  • Created tiered approval processes based on Purchase Request dollar amounts.
  • Maintain consistent communication with Sr. Director of Customer Support, keeping him/her informed of all issues pertinent to success of team.
  • Identified needed business improvements and determined appropriate systems required toimplement solutions.
  • Collected, defined and analyzed business requirements.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
Business Systems Advisor, 09/2016 to 02/2018
NTT DATA Services, LLC, DELL, Verity Health System – San Jose, CA
  • Member of Clinical Analyst team responsible for overall implementation/support of Electronic Medical Record [Quadramed QCPR] system for five hospitals throughout California.
  • Primary support for Rehab Services, Cardiology and Respiratory Therapy.
  • Responsible for managing system fixes/enhancements and testing to ensure system stability.
  • Provide system training to support areas on new system functionality.
  • Part of team assisting Physician Resource Team in implementing CPOE for two hospitals.
  • Testing, documenting process flow to aid in training, assist in managing issues encountered during testing.
  • Provide level two support of EMR system for five hospitals.
  • Responding to user problems and questions regarding functionality, operations, input/output, reporting and general operating procedures.
  • Perform modifications and/or enhancements to systems including changes to profiles, master files, reports, screens, systems design, conversion requirements and documentation requirements.
  • Execute projects and enhancements within clinical environment to support business needs of departments.
  • Clinical on-call rotation supporting over 20 different clinical systems.
  • As well as go-live support for system implementations.
Business Systems Advisor, 07/2015 to 09/2016
DELL HEALTHCARE SERVICES, Centegra Health System – Crystal Lake, IL
  • Project/Analyst team member responsible for Centegra Health System Huntley Hospital opening.
  • Managed Contract Management process for adding Huntley facility to existing/new agreements.
  • This included, but not limited to, technical reviews, creation of procurement packages, tracking of packages to ensure timely completion and price and term negotiations.
  • Allowing us to come under IT System budgeted amount for project.
  • Effectively communicate with all levels of management.
  • This was accomplished by weekly meetings with Corporate VP sponsor to provide project updates, as well as, answer questions on outstanding contracts.
  • Created comparison document for all GE products to assist with corporate negotiations.
  • Integrated testing lead – this entailed documenting issues, fast tracking issues to correct System Administrator to be resolved, keeping flow of testing moving to ensure completion of scripts, conducting end of day update calls to review open issues.
  • Responsible for creating Huntley Hospital Go-Live plan.
  • Capturing all system/software steps that needed to be completed prior to day of opening.
  • Created listing of support staff, internal and external vendors.
  • Documented protocols for system access issues, system/software updates, changes, and downtime procedures.
Business Systems Analyst, 09/2007 to 06/2015
DELL HEALTHCARE SERVICES, Daughters of Charity Health System – Los Angeles, CA
  • Member of Clinical Analyst team responsible for overall implementation/support of Electronic Medical Record [Quadramed QCPR] system for five hospitals throughout California.
  • Created/Reviewed system test plans for implementation.
  • Created system user guides and provided training for Medical Records staff.
  • Provided level two support of EMR system for five hospitals.
  • Responding to user problems and questions regarding functionality, operations, input/output, reporting and general operating procedures.
  • Performed modifications and/or enhancements to systems including changes to profiles, master files, reports, screens, systems design, conversion requirements and documentation requirements.
  • Executed projects and enhancements within clinical environment to support business needs of departments.
  • Recommended innovative ideas, processes and procedures for enhancements, additions, modifications to improve existing systems.
  • Conducted end-user training for Order Entry.
Education
Associate of Arts Degree: 1997
Mississippi Gulf Coast Community College - Gulfport, MS
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Resume Overview

Companies Worked For:

  • Verity Health System
  • NTT DATA Services, LLC, DELL, Verity Health System
  • DELL HEALTHCARE SERVICES, Centegra Health System
  • DELL HEALTHCARE SERVICES, Daughters of Charity Health System

School Attended

  • Mississippi Gulf Coast Community College

Job Titles Held:

  • Business Systems Analyst
  • Business Systems Advisor

Degrees

  • Associate of Arts Degree : 1997

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