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Business Systems Analyst Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Business Analyst with over 5+ years of successful experience in the telecommunications industry with Agile and Waterfall software development. Recognized consistently for performance excellence and contributions to successful project implementation(s) in the Information Technology industry. Strength in writing documents such as BRD, FRD, Use Cases, Test Cases, User Stories and requirement gathering for business needs.

Skills
  • MS Office
  • Communications
  • Team management
  • Agile Scrum/ Waterfall Methodology
  • Scrum
  • Kanban
  • SDLC
  • Data Mapping
Experience
Business Systems Analyst, 09/2019 to 10/2020
California Bank & Trust Irvine, CA,
  • Gathered Business Requirements, analyzed data/workflows, defined the scope, and performed GAP analysis.

• Supported both OSS and BSS systems.

• Hands-on experience on E2E testing of OSS/BSS systems.

• Met with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements and User and Functional Requirement Specifications.

• Designed User Interface Specification (UI) document for the project.

• Facilitated collection of Functional Requirements from system users, and prepared Business and Technical Requirement Specification documents.

• Experience in configuring MicroStrategy Mobile Server

• Involved in creation of Users, roles & privileges in the MicroStrategy.

• Used MicroStrategy Project Builder in creating different Reports to meet the in-house Business Requirements.

• Strong experience in XML, XSLT, XPath and XML Spy.

• Lead API requirements gathering, developing use case documentation and partnering with business partners to deliver business logic API solutions.

• Helped lead the transition of Requirements Management in the Business Analyst Team to the agile methodology by creating and managing user stories and Requirements Traceability Matrices in the JIRA toolset.

• Utilized RUP to configure and develop processes, standards, and procedures and to perform System analysis and organizational review of existing QA processes.

• Involved in functional, Integration and Regression testing of Several IVR Applications.

• Perform the load testing on the web services using the SOAPUI.

• Effectively used SOAP UI and other XML tools for API level testing.

• Deep knowledge of Amdocs telecom billing systems in both BSS and OSS domain.

• Developed User Stories throughout the Agile Lifecycle as well as created various UML diagrams such as Business Use Case, Activity and State Chart diagrams with tools like Rational Rose and MS Visio.

• Expertise in all phases of software testing life cycle and specialized in SOA/API Testing

• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.

• Developed Data Flow, Work Flow, Process Flow, and Entity Relationship Diagrams in MS Visio, and analyzed them.

• Designed and implemented service-oriented architectures (SOA) suitable for secure, reliable, and high-performance system.

  • Environment: Amdocs, Windows XP, ETL, Oracle, XML, RUP, IVR, Tableau, Call Center, Amdocs, Data warehouse, OSS/BSS, MS SQL, Rational RequisitePro, Microstrategy, Rational Rose, UML, MS Project.
Business Systems Analyst, 01/2018 to 02/2020
California Bank & Trust Denver, CO,

.• Gathered Business Requirements, analyzed data/workflows, defined the scope, and performed GAP analysis.

• Supported both OSS and BSS systems.

• Hands-on experience on E2E testing of OSS/BSS systems.

• Met with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements and User and Functional Requirement Specifications.

• Designed User Interface Specification (UI) document for the project.

• Involved in analyzing business requirements with other business analysts to review test requirements for billing portion of Amdocs Ensemble.

• Used MicroStrategy Project Builder in creating different Reports to meet the in-house Business Requirements.

• Strong experience in XML, XSLT, XPath and XML Spy.

• Lead API requirements gathering, developing use case documentation and partnering with business partners to deliver business logic API solutions.

• Helped lead the transition of Requirements Management in the Business Analyst Team to the agile methodology by creating and managing user stories and Requirements Traceability Matrices in the JIRA toolset.

• Involved in functional, Integration and Regression testing of Several IVR Applications.

• Perform the load testing on the web services using the SOAPUI.

• Effectively used SOAP UI and other XML tools for API level testing.

• Developed User Stories throughout the Agile Lifecycle as well as created various UML diagrams such as Business Use Case, Activity and State Chart diagrams with tools like Rational Rose and MS Visio.

• Expertise in all phases of software testing life cycle and specialized in SOA/API Testing

• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.

• Developed Data Flow, Work Flow, Process Flow, and Entity Relationship Diagrams in MS Visio, and analyzed them.

Systems Analyst, 11/2015 to 11/2017
Xator Ashburn, VA,

• Developed an understanding of the call types, contact center goals, agent types & expectations, and call center reporting needs.

• Wrote BRD and TRD, involved in Global Design Reviews, Solution Design Walk-through’s, Readiness Reviews, Change Management, External Partner Engagement.

• Worked on Call Center Processes (Cable Products, Billing Amdocs, Services and Installations).

Perform the web service testing using the development tool and verified the correct data sending and receiving through SOAP envelop messages in the XML format.

• Analysis of rating and billing charges and business objects between Jupiter and Amdocs Billing systems to ensure business continuity and to minimize any increased call center contact.

• Managed and delivered documentation and user stories of backend web services APIs for IVR, web and mainframe domains.

• Incorporated Agile methodology and SCRUM techniques to manage requirements and enhance the functionalities on mobile and web platforms for Comcast.

• Defined the interface for Oracle SOA Business Service (web service) which gathered the underlying data from various sources and presented data to mobile users.

• Worked with software development and supported teams the IVR system and test Analyst for end to end systems integration testing.

• Used MS Visio to carry out the business modeling, data modeling, and object modeling efforts to develop the business architecture for rapid and controlled application development.

• Acted as a liaison between the developers and management and between end users and stakeholders. I was instrumental in resolving conflicts between the various teams.

• Followed the UML based methods using MS Visio to create Use Case, Activity/State Chart, Sequence, and Collaboration Diagrams.

• Worked with the Project Manager on various Project Management activities like Resource Planning, Resource Allocation, keeping track of Project Status, Deadlines, and Issues.

Environment: Amdocs, Windows XP, ETL, UML, MS Visio, Tableau, MS Office Suite, Rational RequisitePro, MS SQL.

Education and Training
Bachelor of Arts: Accounting & Information Systems, Expected in 12/2016
to
CUNY Queens College - Queens, NY,
GPA:
Certifications
  • Certified Business Analysis Professional (CBAP)
  • Certified ScrumMaster, Scrum Alliance 2020

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Resume Overview

School Attended
  • CUNY Queens College
Job Titles Held:
  • Business Systems Analyst
  • Business Systems Analyst
  • Systems Analyst
Degrees
  • Bachelor of Arts

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