business systems analyst resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
  • Around 4 years of Professional experience as a Business Systems Analyst in IT Health Care, Supply Chain and Logistics Industries.
  • Proficient working on Waterfall, Agile and Iterative Practices.
  • Extensively experienced at interviewing business users, stakeholders and subject matter experts (SME's) and eliciting needs for Functional and Non-Functional Requirements.
  • Expert in creating Business Requirement Documents (BRD's), Functional Requirement Documents (FRD's) and Non- Functional Requirement Documents.
  • Experience working on Request for Proposal (RFP) and Request for Change (RFC) processes.
  • Experienced in creating Test Plans, Test Scripts and Test Cases and creating Artifacts documents to track Test Results.
  • Involved in the Regression Testing, System Testing, Integration Testing and UAT.
  • Experience working on Supply Chain Management Systems like Freight Management Systems (FMS), ERP / CargoWise One (CW1) and LOG-NET PO Management Systems.
  • Performed efficient reporting on Business Intelligence (BI) Platform.
  • A self-starter with the ability to work independently and handle diverse tasks simultaneously.
  • Excellent Oral and Written Communication, Negotiation, Analytical and Presentation skillset.

Skilled [Job Title] with a demonstrated record of success in breaking down and improving business systems. Capable of working well with others to test, implement, refine and enhance systems to meet current and expected business needs. Excellent research, reporting and communication strengths developed over [Number]-year career. Highly knowledgeable about business systems analysis strategies and procedures with a special emphasis in the [Type] industry. Able to define, analyze and resolve complex, enterprise-wide problems. Solution-oriented and driven with good project management and leadership abilities. Successful background maintaining efficient [Type] systems by leveraging infrastructure and operational knowledge to enhance processes. Practiced troubleshooter with diagnostics procedure expertise and in-depth technical experience. Expert [Software] and [System] user.

  • SDLC Models
  • Waterfall, Agile, Iterative.
  • Languages
  • MS SQL.
  • Databases
  • Microsoft SQL Server, Oracle Database.
  • Database Management Tools
  • SQL Server Management Studio (2014).
  • Microsoft Tools
  • Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Microsoft Visio.
  • Testing & Defect Management Tools
  • TOAD, JIRA, Bugzilla.
Texas A & M University Kingsville, Texas Expected in Master of Science : Computer Science - GPA : GPA: 3.92/4
Velammal Institute of Technology Chennai, Expected in Bachelor of Engineering : Electronics and Communication Engineering - GPA : GPA: 7.7/10
Work History
California Bank & Trust - Business Systems Analyst
Colorado, TX, 09/2018 - Current
  • At OEC GROUP - a Leading Freight Forwarding Company in Transpacific Trade, currently working on a cross-functional Global Project to lead and coordinate a large-scale CW1 ERP Implementation with over a Million Dollar Budget and also working on bring in Products and Services to improve Efficiency in the Current Business Process.
  • Key Roles and Responsibilities:.
  • Lead cross-functional Global Teams and coordinated a large-scale ERP Implementation.
  • Analyzed Business Requirements and defined information system solutions to address complex business needs.
  • Developed Requirement documents and cost justification statements.
  • Evaluated various system alternatives and identified the most efficient means of satisfying user needs.
  • Provided Technical Support for ERP and related systems.
  • Developed system design specifications.
  • Developed Procedural Flows showing interrelationships between manual and computerized functions.
  • Developed and assisted in the operation of backup methods and procedures to cover conceivable contingencies.
  • Prepared Implementation Plan that considers technical and operational requirements and restrictions.
  • Assured proper Testing Procedures are followed during all stages of system development or deployment, ranging from subsystem testing up to full System and Acceptance Testing.
  • Performed Formal Validation of systems as required.
  • Evaluated requests for major System Changes and enhancements and prepared Cost-Benefit Analysis.
  • Performed Troubleshooting of Operational and usage issues as they arrive.
  • Worked on gathering Business and Functional Requirements for deploying customized SAP Crystal Reports.
  • Written efficient SQL Queries on SAP Crystal Report-writing medium and SQL Server Management Studio.
  • Performed GAP Analysis to propose process improvements and developed strategies for leveraging systems.
  • Responsible for Requirements Signs-Offs and Approvals from Stakeholders and Internal Business Units.
  • Identified opportunities for improving quality and efficiency and participated in all Process Improvement Initiatives.
  • Defined Project Deliverables and Developed / Maintained Project Schedule.
  • Managed multiple Priorities while maintaining a high level of detail and organization.
California Bank & Trust - Business Systems /Process Improvement Analyst
Idaho, OH, 10/2017 - 09/2018
  • At UNITED PARCEL SERVICE - ranked # 1 in the Logistics Industry, I was embedded to work in the IT Supply Chain Team on Projects targeted towards Process Improvements in Last Mile Delivery and Customer Service.
  • Also, was Involved in the end to end Change Management Process - Re-design, execution and implementation.
  • Key Roles and Responsibilities:.
  • Effectively served as a liaison between Information Technology development, Project Management, Product Owners, Scrum Masters, Developers, Quality Assurance and Application Engineering teams.
  • Lead e-commerce Projects for Domestic and International UPS Services.
  • Experience working on Request for Proposals (RFP) to bring in Tools to maximize productivity.
  • Coordinated with the Stakeholders to determine Business and Functional Requirements for Enterprise Releases.
  • Conducted effective Requirements Elicitation work sessions and presentations with stakeholders and business users.
  • Experience working in an Agile environment.
  • Assisted Product Owners in the prioritization of the Product Backlogs.
  • Developed and Maintained Articulate User Stories and high-level business requirements on Team Foundation Server (TFS).
  • Defined precise and accurate User Story acceptance criteria.
  • Effectively communicated insights and plans to cross-functional team members and management.
  • Participated in Daily Scrum, Sprint Reviews and Sprint Retrospective Meetings.
  • Participated in Release Planning Activities as scheduled.
  • Created effective Business Process Modelling Notations (BPMN) to document As-Is and To-Be process flows using MS Visio for System Enhancements.
  • Created UI/UX Wireframes using Prototype tools like Balsamiq and iRise.
  • Collaborated with leads to tackle ongoing issues list and partnered on continuous improvement with enhancements.
  • Demonstrated Program Value and utilized opportunities for continuous improvement.
  • Demonstrated Leadership and strategic thinking skills.
  • Environment /Technical Skillset: Oracle, JAMA, JIRA, MS PowerPoint, MS Word, MS Visio, MS Excel, iRise, TFS.
Ohsu - Business Systems Analyst
Ashland, OR, 04/2016 - 09/2017
  • At HEWLETT PACKARD ENTERPRISE - a fortune 100 company, worked on a Large Scale United Healthcare Infrastructure Project targeting Fraud Prevention of Claims through Medicare ID Card Re-design with the State Office of Rhode Island.
  • Key Roles and Responsibilities:.
  • Researched, defined and elicited Requirements for managing Medicaid Management Information System (MMIS) for Rhode Island's Medicaid accounts and Health Care Portal (HCP).
  • Experience with Waterfall methodology and systems development life cycle.
  • Experience gathering Business and Functional Requirements in ETL & Data warehouse Projects.
  • Lead project meetings with Centers for Medicare and Medicaid (CMS) stakeholders.
  • Developed business process models using Business Process Model Notations (BPMN).
  • Created Use Cases and Process flow diagrams.
  • Analyzed Government furnished Information to develop Business Process Models dealing with Protected Health Information (PHI).
  • Hands on Experience in Medicare and Medicaid Claims Process.
  • Written Memos to RI EOHHS following Departmental Standards.
  • Performed Data Mapping and Created Data Dictionaries to integrate external systems with Internal Data Model.
  • Created Test plans and performed Regression Testing, System Integration Testing and UAT (User Acceptance Testing).
  • Written SQL Queries to perform Data Warehouse analysis and Data Validation.
  • Maintained quality procedures and presented effective Walkthrough's of Test results.
  • Designed User Manuals and Training Guides for End Users.
  • Tracked, Monitored and Managed Defects using Defect Management Tool.
  • Provided Post Production support.
  • Environment /Technical Skillset: Oracle, TOAD, Bugzilla, MS PowerPoint, MS Word, MS Visio, MS Excel, SQL Server, CITRIX, ORACLE, SAP Business Objects (BO) Universe.
TEXAS A&M UNIVERSITY - Graduate Teaching Assistant
City, STATE, 07/2015 - 12/2015
  • Participated in Designing course work and Constructed Tests related to Information Storage Systems.
  • Made independent decisions on Grading Assignments.
  • Certified as "Microsoft Technology Specialist: SQL Server 2008", Implementation and Maintenance.
  • Certified with "Cambridge ESOL Level 1 Certificate in ESOL International (Business English)" from the University of Cambridge.
  • Certified as "CargoWise Certified Operator (CCO)" from WiseTech Global, Logistics ERP Solutions Platform.

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Resume Overview

School Attended

  • Texas A & M University
  • Velammal Institute of Technology

Job Titles Held:

  • Business Systems Analyst
  • Business Systems /Process Improvement Analyst
  • Business Systems Analyst
  • Graduate Teaching Assistant


  • Master of Science
  • Bachelor of Engineering

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