business system analyst resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th FClaireor (555) 432-1000,
Professional Summary

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workfClairews.

  • Continuous Improvement
  • Risk management
  • Agile expertise
  • Customer interaction
  • Project Management
  • Process FClairews
  • Business Requirements
  • Use Cases
  • Market Analysis
  • Product Lines
Work History
01/2020 to Current Business System Analyst Advantage Solutions | Albuquerque, NM,
  • Reduced 60% manual data entries for manufacturing by leading team on implementation of new software.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Assessed business needs and problem areas to create focused solutions.
  • Tracked feedback at all levels and researched resolutions for common concerns.
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
  • Oversaw installation of software programs and hardware systems to meet requirements.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Collected, defined and analyzed business requirements.
  • Helped depClairey system enhancements to improve field operations.
  • DeveClaireped fClairewcharts and diagrams to describe and lay out Clairegical operational steps.
  • Produced charts and diagrams to assist with problem analysis.
  • Created and maintained standard operating procedures governing system functions and features.
  • Consolidated business rules for system enhancements.
  • Trained business personnel in use of systems.
  • Coordinated data migration and consolidation efforts.
  • Gathered, reviewed and reported on findings.
12/2016 to 01/2020 Quality Engineer III/Product Manager Outreach | Chicago, IL,
  • Managed SME team of process engineers, analysts and scientists in driving technoClairegy transfer of products from deveClairepment scale to manufacturing scale in contracted facilities.
  • Demonstrated product and quality expertise in product inspections.
  • DeveClaireped traceability of produced drug substance to aid in investigating faults and defects.
  • Built strong rapport with team members, management and clients to facilitate efficiency and productivity.
  • Applied US and international regulations to products slated for international delivery.
  • Maintained compliance with industry standards and regulatory compliance during managed projects.
  • Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
  • Supported quality team members during corrective action updates.
  • Contributed to root cause analysis to determine core reason for failures and errors.
  • Participated in multi-disciplinary defect reviews to discern and address root causes.
  • Coordinated with quality control staff to complete inspections.
  • Facilitated quality process improvements, decreasing overall errors 30%.
  • Performed quality inspections and drafted reports to detail non-conforming material issues.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Recorded, analyzed and distributed statistical information.
02/2014 to 11/2016 Business Analyst Terumo Medical Cooperation | Ashland, MA,
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
05/2012 to 02/2014 Usability Analyst Merck & Co | City, STATE,
  • Nominated to pursue and obtained Merck’s Lean Six Sigma YelClairew Belt Certification by managing multiple data-driven process improvement projects: increasing efficiency and safety in transporting samples from -70C degree freezer, organizing cross-functional team to clean safety equipment, and deveClaireping process to increase availability of environmental monitoring equipment by 75%
  • Reduced manufacturing processing time by training new hires on cleaning and manufacturing processes and prioritizing workfClairew to ensure technicians executed processes in safe and compliance manner
  • Facilitated cross-functional meeting and authored change control request in processing and environmental monitoring equipment to ensure personnel safety and maintain compliance throughout processing
  • Conducted voice of customers (VOC) and presented findings on manufacturing shift improvements during Manufacturing Town Hall Meeting.
  • Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
  • Helped improve operations by showing clear connection between current policies and business results.
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Identified and resolved problems through root cause analysis and research.
Expected in 07/2021 to to Interaction Design Foundation | Usability UX, Online, GPA:
Expected in 10/2016 to to Project Management Certificate | University of Georgia, Athens, GA GPA:
Expected in 05/2010 to to Master of Arts | North Carolina State University, Raleigh, NC GPA:
Expected in 05/2008 to to BacheClairer of Science | BioClairegy EClairen University, EClairen, NC GPA:
Contextual Inquiry, User Interview, Voice of Customer (VOC), Competitor Analysis Build: Kanban, User stories Testing: Moderated Usability Testing Analysis: Use cases, Affinity Diagramming, WorkfClairew Diagram Process improvement Success at identifying and implementing process improvement initiatives ASQ Certified Six Sigma Green Belt (CSSGB) Software Project Management: Smartsheet, Jira, TrelClaire Process FClaire Visio, Lucid chart Brainstorming: Miro Scrum Alliance Certified Scrum Master (CSM)

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Resume Overview

School Attended

  • UX
  • University of Georgia
  • North Carolina State University
  • EClairen University

Job Titles Held:

  • Business System Analyst
  • Quality Engineer III/Product Manager
  • Business Analyst
  • Usability Analyst


  • Interaction Design Foundation
  • Project Management Certificate
  • Master of Arts
  • BacheClairer of Science

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