business system analyst resume example with 11+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Overview

A challenging full time position in the field of Information Technology where my analytical problem solving and critical thinking skills meet challenging business demands; special interests include software development life cycle, business analysis, consulting and testing.

Summary of Skills
  • Requirement Gathering
  • Client Meetings
  • Data Analysis
  • Impact Analysis
  • BSRD Drafting
  • JAD Sessions
  • SQL Query
  • Software Testing
  • EDIs
  • External Interfaces
  • Production Issue Resolution
  • Defect Tracking
  • Report Modifications
  • Strong analytical skills
  • Document management
  • Testing
  • Excellent problem solving skills
George Washington University Washington, DC Expected in 2012 Master of Science : Systems Engineering - GPA :
Mumbai University Mumbai, Expected in 2009 Bachelors : Mechanical Engineering - GPA :

Six Sigma Certified Green Belt Professional.

SAP Certified Application Associate

APICS CPIM Certified Professional


Business Modeling Tools: MS Office Suite, UML, JAD sessions.

Databases: IBM Mainframe, Oracle, MS-Access, Facets

Reporting Tools: IBM Tivoli Output Manager, EMC’s Web Extender, Crystal Reports

Web Technologies: HTML, Javascript, VB Scripts, EDI

Testing Tools: RTM, Win Runner, QTP, Load Runner, Quality Center

Operating Systems: Windows XP, Vista and Windows 7, Windows 8

Design Tools: Auto CAD, Master CAD, Ansys.

Application Tools: MS Office Suite.


Successful implementation of State of Nebraska ICD-10 Project

Successful implementation of 837 Dental Encounter EDI

Work Experience
Advantage Solutions - Business System Analyst
Acworth, GA, 2013 - Current
  • Conducted client meeting with Medicaid Operations and Management Business team to understand the business process and identify reporting requirement, issues, technical problems and discuss suggestions for system improvement in upgrading the Nebraska Medicaid Management Information System (MMIS) from ICD-9 to ICD-10 Version
  • Worked on identifying and creating Impact Analysis Checklist Document by summarizing data from HIPAA 5010 Project and analyzing the impacted modules for transition from ICD-9 to ICD-10 version for Entry Screen Edits, Batch Edits, EDI Edits, Program Edits, Edit Error and Reports
  • Worked on modules related to Third Party Liability, Prior Authorization, DRG Pricing, MRS Reporting, ANSI X12 and EDI, Claims and Eligibility Management, Provider/Network Management, etc
  • Documented the Current Business Process and prepared Solution Business Process for Paper and Electronic Claims Adjudication for ICD-10 Project using MS Office Suite
  • Performed Data Analysis and critical thinking to prepare Business and System Requirement Documents (BSRDs) for ICD-10 Version changes for compliance and operational improvement and communicated these requirements to the development team for the design and implementation of proposed business solutions
  • Collaborated in JAD Sessions with Subject Matter Experts (SME), client's I.T.
  • Applications and Operations Team, project team members (business and technical) to define technology application changes for the business and system requirements for the ICD-10 Implementation based on SDLC Cycle.
  • Coordinated with MMIS Legacy Team and Managed Care Team on behalf of ICD-10 Team in implementation of SCRs (System Change Request) and PCRs (Program Change Request) for the ICD-10 impacted modules
  • Accounted for and anticipated impacts to modules with respect to the transition from HIPAA 4010 to 5010 version
  • Performed SQL queries to fetch data from Mainframes Database Structures and documented table information into technical document specification
  • Conducted client meetings to review and finalize Business and System Requirement Documents and Solution Business Process
  • Created Test Case Scenarios and wrote Test Cases to test the implemented ICD-10 Version changes into the MMIS System through MS-Access based RTM Database
  • Worked on creating Paper based as well as Electronic claims for testing of ICD-10 Version changes for Professional, Dental and Institutional Claims
  • Conducted Unit Testing, Functional Testing and Regression Testing of the MMIS System for ICD-10 Version changes and validation of Entry Screen Edits, Batch Edits, Edit Errors and Error Reports
  • Collaborated with External Vendors like Verisk, Truven and Qualis for Integration Testing of External Interfaces with MMIS System with reference to ICD-10 Version changes
  • Worked on ICD-10 Version Changes on the MMIS Error Reports and generated them using IBM Tivoli Output Manager, Web Extender, etc.
  • Also worked on creating Issues and reporting bugs, defects for programs, Entry Screen and Reports generated during testing phase and resolving them along with the technical team using MS-Access based Issue Database and regular Issue Review Meetings
  • Created User Acceptance Testing (UAT) Document for Mainframe ICD-10 Version releases and conducted End User Training Sessions for Entry Screen Edits and Error Reports with the end user team on the newly implemented changes
  • Involved in creating Business Flow Diagrams, Dataflow diagrams, UML Activity diagrams and use-cases diagrams using MS VISIO
  • Created ad-hoc reports by using data mining techniques and statistical analysis for Project planning and scheduling using MS Project
  • Involved in implementation of 837 Dental Encounter transaction into Nebraska MMIS
  • Resolved Production Support Issues related to Managed Care, Encounter EDIs and External Interfaces
  • Mentored Junior Business Analysts on Nebraska's MMIS Mainframe Systems
Scientific Games - Business Analyst
Indiana, PA, 05/2012 - 11/2012
  • Acted as a liaison between clients, the business team and technical team to identify the business process and create business and systems requirements for system upgrades
  • Documented client's system technical specifications and interacted with other support teams to apply understanding of client's system
  • Responsible for helping clients articulate their high-level requirements for any information technology system update and evolve them into an appropriate solution so they can be considered for inclusion within the scope of a delivery project
  • Involved in interactions with Subject Matter Expert, Project Manager, Developers, and the end-users in JAD sessions
  • Developed technology-neutral solution models that represent the client's business processes, data and applications which are in alignment with Industry Frameworks and Compliance
  • Involved in creating test plans, test cases for various test scenarios and helped the testing team to better understand and execute the test scripts
  • Use HP Quality Center to help manage defects and issues log during the testing phase;
  • Participate in Bug-Review meetings with software developers, QA engineers, managers, and suggested enhancements and solution to the existing application problem from business perspectives
  • Collaborated with Subject Matter Experts (SME), project team members (business and technical), to define technology application for the business and system requirements
  • Performed SQL queries to retrieve and document test data for testing purpose
  • Executed test plans for manual testing and managed the document to track the daily progress for testing
  • Used Quality Center to store the testing results, metrics, implemented Test Plan Document, created Test Cases, Defect Tracking, Reporting and Resolution
  • Prepared weekly status reports for Project Management and Task Tracking purpose
U-Haul - Office Administrative Assistant
Glenwood, IL, 11/2010 - 04/2012
  • Worked as an assistant at the admission office and enhanced and integrated new content and internal processes for evaluation.
  • Updated and maintained records of prospective students, organized information for sharing and correspondence.
  • Worked with a team of advisors and admission officers to screen applicants and process admissions.
  • Involved in admission plans, handled reports, and documented the admission process for knowledge transfer.
Scientific Games - Business Analyst
Kansas, IL, India 06/2009 - 06/2010
  • Involved in requirement gathering, analysis, design and documenting the requirements for creating process improvements in the ERP Application Software of the Business
  • Shadowed the Project Manager to clarify client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders
  • Coordinated with clients and internal teams, third-party technology distributors to facilitate communication for successful project launches. Coordinated and conducted JAD sessions
  • Assisted my Project manager in breaking up the entire requirements into smaller projects and distributing them amongst the team as individual assignment
  • Worked on my individual project, analyzed the feasibility and constraints and made appropriate technical recommendations
  • Developed comprehensive and accurate functional specifications; Data Mapping, and process flows
  • Developed Use Case Diagrams, Activity Diagrams, Class Diagrams, and Object-Oriented Design (OOD) using Rational Rose according to the UML methodology to define business processes
  • Monitored project milestones using MS Project
  • Incorporated Rational Unified Process (RUP) to create Business Requirement Document Specifications using MS Visio, MS Word and MS Excel
  • Worked along with Project Manager to lead a multidisciplinary team of developers, designers, testers working on multiple projects simultaneously to direct efforts in a prioritized manner to ensure projects meet the milestones
  • Coordinated meetings with appropriate development, QA, Release Management and other staff

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Resume Overview

School Attended

  • George Washington University
  • Mumbai University

Job Titles Held:

  • Business System Analyst
  • Business Analyst
  • Office Administrative Assistant
  • Business Analyst


  • Master of Science
  • Bachelors

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