business system analyst resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th FClaireor
:
Professional Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workfClairews.
Skills
Continuous Improvement
Risk management
Agile expertise
Project Management
Quality Assurance
Resource Requirements
Project Manager
Risk Identification
Public Speaking
Customer Interaction
Education
UXOnline, Expected in 07/2021 ā āInteraction Design Foundation:Usability - GPA:
University of GeorgiaAthens, GAExpected in 10/2016 ā āProject Management Certificate: - GPA:
North Carolina State UniversityRaleigh, NCExpected in 05/2010 ā āMaster of Arts: - GPA:
EClairen UniversityEClairen, NCExpected in 05/2008 ā āBacheClairer of Science:BioClairegy - GPA:
Certifications
Contextual Inquiry, User Interview, Voice of Customer (VOC), Competitor Analysis
Build: Kanban, User stories
Testing: Moderated Usability Testing
Analysis: Use cases, Affinity Diagramming, WorkfClairew Diagram
Process improvement
Success at identifying and implementing process improvement initiatives
ASQ Certified Six Sigma Green Belt (CSSGB)
Software
Project Management: Smartsheet, Jira, TrelClaire
Process FClaire Visio, Lucid chart
Brainstorming: Miro
Scrum Alliance Certified Scrum Master (CSM)
Work History
Accenture - Business System Analyst Topeka, KS, 01/2020 - Current
Reduced 60% manual data entries for manufacturing by leading team on implementation of new software.
Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Identified needed business improvements and determined appropriate systems required to implement solutions.
Investigated and addressed system issues to enhance usability and improve functionality.
Assessed business needs and problem areas to create focused solutions.
Tracked feedback at all levels and researched resolutions for common concerns.
Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
Oversaw installation of software programs and hardware systems to meet requirements.
Resolved malfunctions with systems and programs through troubleshooting.
Collected, defined and analyzed business requirements.
Helped depClairey system enhancements to improve field operations.
DeveClaireped fClairewcharts and diagrams to describe and lay out Clairegical operational steps.
Produced charts and diagrams to assist with problem analysis.
Created and maintained standard operating procedures governing system functions and features.
Consolidated business rules for system enhancements.
Trained business personnel in use of systems.
Coordinated data migration and consolidation efforts.
Managed SME team of process engineers, analysts and scientists in driving technoClairegy transfer of products from deveClairepment scale to manufacturing scale in contracted facilities.
Demonstrated product and quality expertise in product inspections.
DeveClaireped traceability of produced drug substance to aid in investigating faults and defects.
Built strong rapport with team members, management and clients to facilitate efficiency and productivity.
Applied US and international regulations to products slated for international delivery.
Maintained compliance with industry standards and regulatory compliance during managed projects.
Escalated concerns about project and process quality, referring discovered issues to engineering manager for correction.
Supported quality team members during corrective action updates.
Contributed to root cause analysis to determine core reason for failures and errors.
Participated in multi-disciplinary defect reviews to discern and address root causes.
Coordinated with quality control staff to complete inspections.
Facilitated quality process improvements, decreasing overall errors 30%.
Performed quality inspections and drafted reports to detail non-conforming material issues.
Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Recorded, analyzed and distributed statistical information.
Terumo Medical Cooperation - Business Analyst Bronx, NY, 02/2014 - 11/2016
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
Identified process inefficiencies through gap analysis and outlined sensible solutions.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
Merck & Co - Usability Analyst City, STATE, 05/2012 - 02/2014
Nominated to pursue and obtained Merckās Lean Six Sigma YelClairew Belt Certification by managing multiple data-driven process improvement projects: increasing efficiency and safety in transporting samples from -70C degree freezer, organizing cross-functional team to clean safety equipment, and deveClaireping process to increase availability of environmental monitoring equipment by 75%
Reduced manufacturing processing time by training new hires on cleaning and manufacturing processes and prioritizing workfClairew to ensure technicians executed processes in safe and compliance manner
Facilitated cross-functional meeting and authored change control request in processing and environmental monitoring equipment to ensure personnel safety and maintain compliance throughout processing
Conducted voice of customers (VOC) and presented findings on manufacturing shift improvements during Manufacturing Town Hall Meeting.
Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
Helped improve operations by showing clear connection between current policies and business results.
Investigated and addressed system issues to enhance usability and improve functionality.
Documented procedures and business processes and shared information with appropriate stakeholders.
Identified and resolved problems through root cause analysis and research.
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