Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • SAP/Oracle (ERP / CRM) |ERP Migration | Six Sigma Yellow Belt
  • A3 problem solving
  • Six-sigma-yellow-belt
  • Certificate (pending)
  • Kaizen Board
  • System Migration
  • Six Sigma DMAIC
  • Lean Methodologies
  • Business Analysis Certificate (pending)
  • Microsoft Office: (advance) Word, Excel (V-lookup/Pivot Tables), and Power Point
  • SAP, Oracle, and Workday
  • Business Process Tools: Kaizen, and Six Sigma/Lean Methodologies (Yellow Belt certification pending)
  • Accounting, Invoicing, SAP 4.6
  • Accounts Payable, Legal, Scripts
  • Accounts Receivable, Logistics, Script
  • Go live, Managerial, Shipping
  • Back-Up, Marketing, Simulation
  • Billing, Excel, Six Sigma
  • Blueprint, Microsoft Office, Six-sigma
  • Business Analysis, Power Point, SOP
  • Business Process, 98, Supply Chain Management
  • Business processes, Word, Team player
  • Coaching, Migration, Phone
  • Contracts, Oracle, Type
  • Credit, Order entry, Upgrade
  • Customer Relationship Management, ORDER MANAGEMENT, Written
  • CRM, Performance Management
  • Data migration, Pivot Tables
  • Database, Presentations
  • Directing, Problem solving
  • Documentation, Processes
  • Email, Process improvement
  • ERP, Process management
  • Finance, Fast learner
  • Financial, Reporting
  • Inside sales, Research
  • Instruction, Revenue Recognition
  • Interpretation, SALES
  • Inventory, SAP
Work History
08/2017 to Current
Business Process Analyst Rockwell Automation, Inc. Buffalo, NY,
  • Responsible for a range of process improvement and process management activities.
  • Activities include planning, performing, and implementing process improvement initiatives; in addition to ownership of operational processes by utilize Six Sigma tools.
  • Develop On-Boarding check-list, Interview employee script and prepares process recommendation documents, including presentations, metrics, business requirements and related impact analyses for fewer complex processes or for portions of larger or inter-related processes.
  • Apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks.
  • Indentifying opportunities for Performance Management, Solving Problems, Customer Service Representation, Written Communciations, and LBE (Lead By Example) processes.
04/2006 to 06/2017
  • Facilitate order demand with Production and Logistics Department to meet customer shipment dates.
  • Extensive experience with SAP in SCM (Supply Chain Management) / Logistics & (Sales & Distribution) modules.
  • Managed customer accounts by analyzing data; responding & addressing customer questions via email and by phone.
  • Verification of Purchase Order with Invoice, and Receipts.
  • Provided first call resolution on all inbound calls and outbound calls.
  • Responsible for investigating customer issues and providing resolution on shipping, billing & products, and sales contracts.
  • Responsible for coaching and coordination of weekly, and monthly meeting with Customer Service Team Members.
  • Lead and Back-Up Person to process orders and manage backlog due to volume of orders or manpower shortage.
  • Update/Create SOP's for Sales Order Administration Domestic/International for better.
  • Responsible for creating customer update reports in Excel and downloading from SAP.
  • Standardization the Order Administration workstation using 5's.
  • Participated in development of inventory tool to manage and query inventory, inventory location, and display current location for move of Sales and Marketing DEMO's.
  • Involved in intensive order type changes in SAP (i.e., create USER scripts, data simulation / data migration, reporting to verify data, testing/data verification, and migration of SAP).
  • Involved in the SAP 4.6 upgrade "as is" process for quote to cash and developed the blueprint for Order Administration Department develop Work Instruction of the.
  • Revamped the spare parts team, set-up new processes and procedures, and order entry checklist as result 98% of orders process within 24-hours.
06/1996 to 09/2004
  • Managed staff of 8 order administrators, trained and supervised customer service representatives, and served as financial liaison between operations and finance for timely resolutions preventing an order from shipping.
  • Proficient in conducting intensive research and resolving any customer shipping, product, and/or invoicing issues.
  • Processed product returns, credit approvals, and resolved any legality.
  • Successes & Achievements:.
  • Utilized an SAP module to tie sales orders to an SAP contract using a ZMV code to tie re-mix orders to an order type leading for critical multi-million-dollar projects in Singapore, China, Taiwan, and Korea.
  • Supported creation of blueprint for SAP 4.6 upgrade "as is" process for lead to collect group that consisted of order entry, revenue recognition, group testing, interpretation of data, revenue accounting, documentation, training, and implementation.
  • Attended financial managers meeting in Korea to transfer Asia Pac region over to Ireland and made a key presentation to discuss the milestones and roadblocks to ensure a smooth transition.
  • Traveled to Ireland to train and assist with the transition from US to Ireland.
  • Speared heads the using SAP module contract orders tied into one of inside sales and operations, trained regional employees on order entry, research, and processing of multi-million-dollar contracts to ensure uniformity and consistency of business processes at all levels.
Expected in 1996
Bachelor of Arts: Liberal Studies, Business Administration
California State University Hayward - Hayward, CA

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