SAP/Oracle (ERP / CRM) |ERP Migration | Six Sigma Yellow Belt
A3 problem solving
Six Sigma DMAIC
Business Analysis Certificate (pending)
Microsoft Office: (advance) Word, Excel (V-lookup/Pivot Tables), and Power Point
SAP, Oracle, and Workday
Business Process Tools: Kaizen, and Six Sigma/Lean Methodologies (Yellow Belt certification pending)
Accounting, Invoicing, SAP 4.6
Accounts Payable, Legal, Scripts
Accounts Receivable, Logistics, Script
Go live, Managerial, Shipping
Back-Up, Marketing, Simulation
Billing, Excel, Six Sigma
Blueprint, Microsoft Office, Six-sigma
Business Analysis, Power Point, SOP
Business Process, 98, Supply Chain Management
Business processes, Word, Team player
Coaching, Migration, Phone
Contracts, Oracle, Type
Credit, Order entry, Upgrade
Customer Relationship Management, ORDER MANAGEMENT, Written
CRM, Performance Management
CUSTOMER SERVICE, Personnel
Data migration, Pivot Tables
Directing, Problem solving
Email, Process improvement
ERP, Process management
Finance, Fast learner
Inside sales, Research
Instruction, Revenue Recognition
Business Process Analyst08/2017 to Current CROSS OCEAN TECHNOLOGIES, INC – Oakland, CA
Responsible for a range of process improvement and process management activities.
Activities include planning, performing, and implementing process improvement initiatives; in addition to ownership of operational processes by utilize Six Sigma tools.
Develop On-Boarding check-list, Interview employee script and prepares process recommendation documents, including presentations, metrics, business requirements and related impact analyses for fewer complex processes or for portions of larger or inter-related processes.
Apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks.
Indentifying opportunities for Performance Management, Solving Problems, Customer Service Representation, Written Communciations, and LBE (Lead By Example) processes.
MANAGER OF ORDER ADMINISTRATION04/2006 to 06/2017 CARL ZEISS MEDITEC – Dublin, CA
Facilitate order demand with Production and Logistics Department to meet customer shipment dates.
Extensive experience with SAP in SCM (Supply Chain Management) / Logistics & (Sales & Distribution) modules.
Managed customer accounts by analyzing data; responding & addressing customer questions via email and by phone.
Verification of Purchase Order with Invoice, and Receipts.
Provided first call resolution on all inbound calls and outbound calls.
Responsible for investigating customer issues and providing resolution on shipping, billing & products, and sales contracts.
Responsible for coaching and coordination of weekly, and monthly meeting with Customer Service Team Members.
Lead and Back-Up Person to process orders and manage backlog due to volume of orders or manpower shortage.
Update/Create SOP's for Sales Order Administration Domestic/International for better.
Responsible for creating customer update reports in Excel and downloading from SAP.
Standardization the Order Administration workstation using 5's.
Participated in development of inventory tool to manage and query inventory, inventory location, and display current location for move of Sales and Marketing DEMO's.
Involved in intensive order type changes in SAP (i.e., create USER scripts, data simulation / data migration, reporting to verify data, testing/data verification, and migration of SAP).
Involved in the SAP 4.6 upgrade "as is" process for quote to cash and developed the blueprint for Order Administration Department develop Work Instruction of the.
Revamped the spare parts team, set-up new processes and procedures, and order entry checklist as result 98% of orders process within 24-hours.
SUPERVISOR06/1996 to 09/2004 SYNOPSYS – Mountain View, CA
Managed staff of 8 order administrators, trained and supervised customer service representatives, and served as financial liaison between operations and finance for timely resolutions preventing an order from shipping.
Proficient in conducting intensive research and resolving any customer shipping, product, and/or invoicing issues.
Processed product returns, credit approvals, and resolved any legality.
Successes & Achievements:.
Utilized an SAP module to tie sales orders to an SAP contract using a ZMV code to tie re-mix orders to an order type leading for critical multi-million-dollar projects in Singapore, China, Taiwan, and Korea.
Supported creation of blueprint for SAP 4.6 upgrade "as is" process for lead to collect group that consisted of order entry, revenue recognition, group testing, interpretation of data, revenue accounting, documentation, training,and implementation.
Attended financial managers meeting in Korea to transfer Asia Pac region over to Ireland and made a key presentation to discuss the milestones and roadblocks to ensure a smooth transition.
Traveled to Ireland to train and assist with the transition from US to Ireland.
Speared heads the using SAP module contract orders tied into one of inside sales and operations, trained regional employees on order entry, research, and processing of multi-million-dollar contracts to ensure uniformity and consistency of business processes at all levels.
Bachelor of Arts: Liberal Studies, Business Administration1996California State University Hayward-