Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Profile
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Relevant Experience
09/2015 to 05/2016
Business Process Analyst Rockwell Automation, Inc. Seattle, WA,
  • Developed framework for System & Process Modernization (SPM) journey, mapping to replace outdated legacy admin systems with a more efficient automated system ALIP (Accenture Life Insurance & annuity Platform) resulting in cycle time reduction, efforts reduction and quality improvement.
  • Documented current business operations, identified gaps and brainstormed optimized solutions, this led to winning of the next phases of the project worth $70 million.
  • Utilized Lean Six Sigma methodologies to analyze current state processes, to identify gaps and drive continuous improvement actions which ensured early identification and response to threats.
  • Worked as a business transformation process lead in requirements gathering, understanding and documenting the end to end current state process, capture pain points and areas of improvement, propose solutions (process, system, and people) for project scope.
  • Identify new risks by developing Risk Control Self-Assessment (RCSA) framework for current state and compare with future state RCSA.
  • Developed process inventories for efficient change management and migration in the new tool.
01/2011 to 08/2015
Financial Analyst Borden Dairy Decatur, GA,
  • Reviewed financial statements and analyzed revenues, costs, and expenses to pinpoint potentials to realize a greater cash flow for all business units of the organization.
  • Developed new forecasting tracking and management reporting systems to improve accuracy and availability of financial data.
  • Designed and modified revenue reporting mechanism by consolidating multiple reports that resulted in 35% reduction in time wastage and the department's efficiency ratio.
  • Maintained weekly, monthly, quarterly and annual ad-hoc project status reports for the various on-going projects and presented to upper management.
  • Streamlined spending analysis to a more accurate, efficient, and automated process, while recommending necessary improvements to stakeholders.
  • Performed other accounting duties, including bookkeeping, monthly close, journal entries, bank and credit card reconciliation and payroll.
10/2007 to 12/2010
Business/Data Analyst Cdw College Station, TX,
  • Developed tactics for implementing new franchise of various sizes and risk levels by duplicating current generations' methodology and using SharePoint for project tracking and documentation.
  • Member of an agile transformation team that configured and administered project S-Class used in testing user stories for accuracy and compliance to ensure undisputed acceptance of stories.
  • Developed 12 end to end network workflow processes for e-commerce and recharge phases of $3 million pre-paid cellular network.
  • Initiated process improvements and implemented database tracking system to increase traceability and improve test coverage by 20%.
  • Reduced manual steps of existing processes and enhanced internal applications through interviews with business partners and documenting business requirements for application and process updates.
  • Provided walk-through of user stories, mock ups and user acceptance criteria to development team and other stakeholders during work item kick-off meetings.
  • Reduced the onboarding time for new teammates by coaching and mentoring them to follow project management methodology.
11/2001 to 07/2007
Personal Banker/Services Investor Representative OCEANIC BANK INTERNATIONAL , , NIGERIA
  • Start-up member of the unit responsible for developing customer base of 400 customers, which generated a monthly average turnover of $1.05 million.
  • Assisted in extracting data from different sources, transforming, and verifying data per business requirements.
  • Simplified reporting processes by deploying standard excel templates with using excel functions and macros.
  • Provided consultation on the use of re-engineering techniques to improve process performance and product quality for bank products.
  • Monitored and reported competitor's activities and market trends in the industry in order to constantly evaluate comparative effectiveness of own marketing activities and develop necessary steps to maintain a relevant presence in the market.
  • Planned, organized, led and facilitated cross-functional project teams while measuring key performance indicators against set goals.
  • Successfully managed rapport between various markets, vendors and corporate resources to fully meet their business process and change management needs.
  • This included training, ad hoc reporting, defining policies, methods and best practices.
Expected in
B.A: Banking & Finance
University of Ado - ,
GPA: Lean and Six Sigma Green Belt (In progress)
Banking & Finance Lean and Six Sigma Green Belt (In progress)
Finance Personnel Association. (Member 2002 till Date) The Institute of Business Development. (Member 2001 till Date) Institute of Credit & Risk Management (Member 1999 till Date)
Volunteer- Annual DIC Back to school program (2011-2015) Volunteer - Tutor Discipleship class training for new members (2012-2015)
accounting, ad, agile, bookkeeping, business operations, business process, cash flow, change management, coaching, consultation, continuous improvement, credit, database, documentation, e-commerce, financial, financial statements, forecasting, functional, Insurance, macros, management reporting, market trends, marketing, market, meetings, mentoring, excel, SharePoint, migration, network, next, payroll, policies, processes, improve process, project management, quality, quality improvement, rapport, re-engineering, reporting, requirements gathering, Six Sigma, stories, workflow
Additional Information
  • Activities Volunteer- Annual DIC Back to school program (2011-2015) Volunteer - Tutor Discipleship class training for new members (2012-2015)

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