business process analyst resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Meticulous and dedicated professional with more than 20 years of experience in project management, design, print, advertising and direct-mail industries; estimating, outsourcing and managing projects. Adept and resourceful with an exemplary record of successfully managing complex projects; completing them on-time and within budget. Effective trainer and staff manager focused on at improving overall efficiency, productivity and organizational consistency to meet or exceed company goals. Skillful in managing and breaking down large volumes of data. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional.

  • 20+ years of experience in design, print, project management, design, advertising and direct-mail industries.
  • Management - Directed communications team team of 8 direct reports. Supervised creation of marketing strategies/plans and ensured operations were within budget constraints.
  • 13+ years of complex project management experience in the health care industry.
  • Developed the tested the complex Metadata process for various large client’s communication projects.
  • Lead for all Government Programs KaiserPD communication pcs
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spreadsheet Development
  • Business Analysis
  • Data Integrity
  • Production Deadline Management
  • Copy Arrangement
  • Illustration and Design
  • Layout Design
  • Logo Creation
  • Adobe Creative Cloud
  • Google Docs
  • Project Management Abilities
  • Desktop Publishing
  • Branding Strategy
  • Project Requirements
  • Production Standards
  • Adobe Illustrator
  • Web Applications
  • Creative Team Collaboration
  • Microsoft Office Expertise
  • Social Media Content Creation
  • Vendor Contracts
  • Financial and Economic Data
  • Direct Mail
  • Capital and Resource Allocation
  • Supplier Tracking
  • Industry Report Reading
  • Data Synthesizing
Work History
Business Process Analyst, 03/2009 to Current
Apex SystemsPennington, NJ,
  • Assessed business processes and identified ways to boost improvement.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Supported Commercial and Government programs plans through development and implementation of internal and external communication strategies.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
Marketing Graphic Designer, 08/2006 to 05/2008
Authentique AgencyAtlanta, GA,
  • Developed creative design for print materials, brochures, banners and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Completed final touches for projects such as images sizes and font selection.
  • Met with customers to present mockups and collect information for adjustments.
  • Designed creative digital displays used in on-line advertising for local businesses.
  • Created broad range of work using various design techniques.
  • Developed display, marketing and packaging materials to support product branding strategies.
  • Presented concepts, copy and art during internal and client reviews.
  • Researched industry trends and evaluated competitive products.
  • Made collateral to support various marketing campaigns and visually communicate concepts.
  • Enforced uniform style guide for project consistency across contributors.
  • Managed client relationships and expectations for creative projects with varying budgets and objectives.
  • Oversaw hiring, training and direction of creative personnel to achieve optimal results.
Interior Designer, 01/2005 to 08/2006
MerrickLos Alamos, NM,
  • Developed space planning concepts, color palette selections and textile presentations.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
  • Participated in furniture selection and documentation of specifications.
  • Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
  • Carefully reviewed contractor submittals of finish materials.
  • Facilitated requests regarding product information, installation methods and product upgrade options.
  • Programmed space requirements from schematic design to construction document phase and installation.
  • Researched trends in area of green building and environmental design to incorporate into business and residential projects.
Freelance Graphic Designer, 01/2000 to 01/2006
Education FirstDestin, FL,
  • Created digital image files for use in digital and traditional printing methods.
  • Developed print materials such as brochures, banners and signs.
  • Used Creative Suite/Creative Cloud to create images and layouts.
  • Met with customers to present mockups and collect information for adjustments.
  • Applied knowledge of production to create high-quality images.
  • Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
  • Designed creative digital displays used in on-line advertising for local businesses.
  • Logo Design
Bachelor of Science: Graphic Design, Expected in 09/2003 to The Art Institute of California - Los Angeles - Santa Monica, CA,
Professional Working

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Resume Overview

School Attended

  • The Art Institute of California - Los Angeles

Job Titles Held:

  • Business Process Analyst
  • Marketing Graphic Designer
  • Interior Designer
  • Freelance Graphic Designer


  • Bachelor of Science

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