Results driven and customer focused professional offering over twenty years of experience in Customer Service with Southern California Edison (SCE). Eighteen years of effectively managing, supervising, and developing the team of an operational organization. Demonstrated strong ethics, influence and negotiation, interpersonal skills, communication, and ability to lead cross functional team to strive for continuous improvement. Work collaboratively with others to analyze and solve problems using critical thinking and overcome obstacles to ensure customer and stakeholder satisfaction.
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