business decisions analyst resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

“Sasha is an amazing person. Her personality is infectious and a great compliment to her technical skills. Her compassion for the success of the end user is exemplary and should be the model for how to perform support

Anthony Ruggiero; Associate Director of IT , Franklin Institute

  • Excel expertise
  • Data collection and analysis using SQL, Python, and R programming languages
  • Excellent problem solving skills
  • Data quality assurance processes
  • Quick thinking and keen ability to stay cool under pressure
  • Tableau and Qlikview management
Work History
01/2018 to Current Business Decisions Analyst Rochester General Health System | Auburn, NY,
  • Create advanced SQL reports for various clients across campus with detailed analysis of provided data and exceeding expected turn around time of 2 days (1.82 average per request)
  • Be an excel master by manipulating worksheets utilizing advanced functions and tools to provide input for key decision making and strategic planning
  • Designed and developed personal API dashboards using R Studio for internal clients to highlight milestones and growth within the department along with shpwing tangible metrics as they pertain to the university campaign and fundraising goals
  • Utilize R Studio and Qlikview dashboards to provide data for quality analysis checks of colleagues SQL reports prior to distribution
  • Update online reports using Business Objects to accurately reflect new employees or updated parameters SQL
  • Provide support to clients looking to use Qlikview more effectively
06/2016 to 01/2018 Desktop Support Specialist Vista Equity Partners | Tysons Corner, VA,
  • Maintained numerous servers through use of PowerShell commands and automation of routines to support staff shared drives and internal data
  • Resolved issues with our ticketing software, Gateway, and provided information using SQL reports and Business Objects to provide our Membership department with analysis of guest traffic and exhibit participation
  • Oversaw installation of software programs and hardware systems to meet PCI compliance requirements
  • Supported and managed upwards of 120 staff machines; PC and Mac
  • Provided executive support to Senior Staff for PC laptops/desktops
  • Assisted in new networking strategies for server maintenance and ease of use in imaging and deployment of new machines for staff and executives
  • Utilized Active Directory to manage user accounts, group policies for machine College Organizational Users, and monitoring of Domain Controllers
  • Implemented and streamlined usability of Mobile Device Management for new Virtual Reality exhibit use of Apple iPods
  • Utilized ticketing management system SysAid to track user issues and provide reporting and metrics
  • Researched and provided new initiatives and solutions for devices and software that were becoming obsolete and need updating
01/2015 to 05/2016 IT Support Specialist Haverford College | City, STATE,
  • Utilize Active Directory to organize and manage faculty/staff/student accounts and information
  • Manage hardware and software in assigned instructional computer labs using software deployment and management tools, DeployStudio and Casper
  • Answer phone calls while utilizing Bomgar to access and troubleshoot computer problems remotely
  • Support and maintain Pharos printing and networking server and resolve any installation script errors
  • Maintain call ticketing and tracking software and averaging 45 tickets per day
  • Train users on the use of applications; develop effective help screens
  • Actively support AV department to resolve issues dealing with projectors, video cameras, external speakers, and video cameras along with their peripherals and software such as Panopto and iMovie
  • Create management reports using CRM
  • Develop and conduct software application and system operations training for end users explaining features and functionality
  • Install, maintain, and troubleshoot various computer hardware and peripheral devices for the campus community: Windows PCs, Apple computers, tablets, smart phones, printers, and media equipment
  • Initiate and complete faculty/staff upgrades at the beginning of each semester
  • Answer phone calls while utilizing Bomgar to access and troubleshoot computer problems remotely
11/2008 to 01/2015 Genius Administrator Apple | City, STATE,
  • Maintained inventory accuracy and resolved variances utilizing SAP and designed a workflow in Excel to track parts that had been overlooked and under-counted that is still in use today in various stores
  • Supervised team of between 10 and 25 technicians daily to perform repairs in an efficient and strategic manner in order to provide the best possible customer experience while resolving immediate and pressing issues
  • Managed repair queue to best identify, prioritize, and stage all quick repairs to be performed while the customer waits
  • Continuous development of customer retention and store value through outstanding technical support and competitive technical knowledge
  • Managed administrative tasks including: communication through inbound and outbound emails and phone calls, organization of repairs, and management of supply orders
  • Provided feedback and training to technicians on systematic procedures and represent technicians through customer service communication
  • Managed and oversee all operational activities of repair room
  • Informed customers of the status of their repairs and manage customer pickup processes for all complete repairs
Expected in to to | Social Work Temple University, Philadelphia, PA, GPA:
Expected in 05/2014 to to Associate of Science | Liberal Arts Sussex County Community College, Newton, NJ GPA:

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Resume Overview

School Attended

  • Temple University
  • Sussex County Community College

Job Titles Held:

  • Business Decisions Analyst
  • Desktop Support Specialist
  • IT Support Specialist
  • Genius Administrator


  • Associate of Science

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