business control analyst auditor resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Profile

Business Control Analyst/Auditor driven to manage costs and establish strategic, mutual beneficial partnerships and relationships with users and vendors. Highly motivated, High-performing, innovative, inspirational. Energetic and skilled to get the job done. 26 years of service.

Skill Highlights
  • Leadership/communication skills
  • Business operations organization
  • Project management
  • Self-motivated
  • Regulatory Affairs
  • Staff Development
  • Time and Resource Optimization
  • Expense Control
Core Accomplishments

Operations Management:

  • Financial Compliance Auditor – Conduct audits which avoid risks to the core business organization from a financial perspective as well as a compliance perspective. Ensuring that the offices conducting business on behalf of the organization were following state, regulatory and federal laws. These audits are performed every 6 months and the offices audited are required to furnish all applicable information to our audit team after our arrival. These audits have identified findings within the offices audited and have caused the relationships to be terminated and or suspended due to inappropriate behaviors conducted by the offices.
  • Managed a staff of 30 employees performing back office work functions. These functions assisted customer is resolving disputes, and crediting of fees. This also avoided the risk of dis-satisfaction from a customer base perspective.
  • In a collections environment the staff performed reviews of collections settlement offers. The staff performed audits to ensure that the settlement was negotiated within the organizations procedural guidelines, and written off within a 30 day window to comply with the OCC requirements.

Professional Experience
11/2011 to Current
Business Control Analyst - Auditor Diebold Corp Mankato, MN,
  • Conduct audits of all of our Attorney Offices and Agencies handling Citi Business.
  • Financial reconciliation - Review of payment postings, deposits and remittances sent to Citi. Ensuring timeliness of moneys being deposited into the trust account were accurate.
  • Bank Statement Audits - Review the trust account bank statements for the assigned attorneys and agencies. To ensure accuracy and no transfers of monies were occurring inappropriately.
  • Compliance Audits - review of the firms' legal strategies to insure federal, state and local laws are being fulfilled.
  • Participated in OCC (Office of Comptroller). Providing accurate information to the audit teams while in our offices.
  • Operation Audits - Timeliness in return of accounts to Citi. This audit is to ensure that bankrupt, deceased, and disputed accounts are returned appropriately.
  • Identify gaps the Attorney's and Agencies currently have in their systems, and or processes overall.
  • Traveled across the country 75% of the time road warrior.
09/2008 to 11/2011
Business Analyst Project Management Fleetcor Dallas, TX,
  • Write Business Requirement Documents (BRD) and the complexities behind these requirements.
  • Create Test scripts for UAT, and complete exploratory testing with the Citi Client First Collector Tool, to determine appropriate functionality is in place.
  • Support releases to production, validating functionality works as designed.
  • Work directly with other Lines of Business to insure requirements are mirroring current processes in place.
  • Training liaison with the Citi Client First trainers, coordinated efforts with the team to insure deliverables and training materials were gathered, and BRD requirements were included prior to the release.
  • Lead in issue resolution, opening trouble tickets, validation when pushed into test, work directly with the IT development team, isolating the problem, and getting pushed into production.
  • Gather compliance requirements to insure all compliance measures are maintained.
  • Coordinate meetings with BRD owners to insure no requirements have been missed, and or determine if changes are needed, to insure that we are in-line with what is necessary for the project.
  • Considered a subject matter expert and a go to person within the organization.
05/2008 to 09/2008
Business Analyst Customer Service Project Management Citibank City, STATE,
  • Customer Service - Write Business Requirement Documents in the form of Use Cases, completing rose diagram flows.
  • Write Inclusion Documents, to insure steps are not missed when compiling data for business requirements.
  • Write supporting artifacts document, gathering data elements, writing business rules in how the functionality should work in a new software environment.
  • Defined requirements with our lines of business partners.
  • Create test scripts for UAT testing, to insure appropriate steps are in place with the new functionality that is implemented.
  • Determined and collaborated customer service definitions, to insure the new software installation had the customer service compliance measures in place.
  • Determined and collaborated collection definitions, to insure the new software installation had the collections compliance measures are in place.
  • Lead calls and organized with our teams collaborative efforts on gathering the requirements needed for the RPL Customer Service Functionality.
10/2000 to 05/2007
Collections Manager Citibank City, STATE,
  • Assisting representatives with goal achievement.
  • Completing reconciliation reports, time tracking, and adherence.
  • Service quality monitoring for legalities compliance and customer satisfaction.
  • Providing leadership, Coaching, and positive motivation to staff.
  • Successfully implemented steps for improvement within the unit.
  • Managed staff with leading through accountability and adult to adult communication.
  • Presented monthly process reviews.
  • Lead Team Meetings with the staff, discussing daily, weekly, and monthly expectations.
  • Transitioned back office work from the Kansas City site to Mumbai, India.
  • Traveled to Mumbai, India to train the new staff on the processing of work.
  • Implemented entitlement of systems to the staff in Mumbai, India.
  • Trained Inbound Collectors in Mumbai, India on the correct procedures in dealing with customers, complying with legalities requirements on accounts that were 1 month past due.
Expected in 5/1981 to to
High School:
Nickerson High School - Nickerson, Kansas

10 Key, Coaching, Customer satisfaction, Customer Service, Financial, leadership, Microsoft Access, Microsoft Excel, Powerpoint Presentations, , PC Proficient, Quality Assurance, Rational Rose, Requirement, scripts, Software installation Training, Write Training Materials, Visio.

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Resume Overview

School Attended

  • Nickerson High School

Job Titles Held:

  • Business Control Analyst - Auditor
  • Business Analyst Project Management
  • Business Analyst Customer Service Project Management
  • Collections Manager


  • High School

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