LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
  • Course Emphasis: Agile and Scrum Methodologies, Planning and procuring in project management, Organizational Leadership, Leadership management and its benefits
  • Principals of Cyber security and warfare, Risk analysis and Root cause analysis, Data analysis base line of all computers and its modified physical technologies.
  • Learnt about American business working culture
  • Research Paper: Investigating the Causes of IT Projects Failures March 16 th 2018 – MAY 2 2018
  • A theoretical part that describes the how Information Technology Projects can fail and its causes. Have clearly prepared a thesis paper for the above topic and also a resolution that clearly states the pros and cons of IT Project failures.
  • Have represented the entire paper in a graphical and pictorial manner that is understandable for a common man capacities of understanding levels.
  • Summary
  • As a Business Continuity Analyst ,I contribute to information analysis and process improvement within the business and will utilize my advanced educational background to provide critical operations research, information management, engineering analysis and mathematical modeling that will allow us to design, develop, execute and implement revenue-generating and cost-saving projects and programs impacting business and customer experience involving Supply Chain, Retail, Import, Fulfillment Center Customer Service, and related operations by applying Management skills
  • Manufacturing operations and best practices to increase efficiency within processes.
  • I also help develop and execute business strategies and decisions based on detailed data cost/benefit analysis of related financial and business data by utilizing advanced Excel. I also assist in project and program management from planning to completion by defining functional and technical requirements, specifications and solutions; coordinating efforts to scope, schedule, and enhance and deploy new or existing features; and Driving creation of quality; process change initiatives, and other Lean initiatives & methodologies to meet and exceed business plans.
  • The emphasis of this role is driving process improvement and I use Lean Process Improvement methodologies and performance metrics to increase efficiency within processes..
  • Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success, proven ability to establish rapport with clients and Exceed sales quota. Subject matter expert (project to train the new employees during peak ) for a period of 6 months in amazon India training new employee. Reliable and driven, with strong time management and prioritization Abilities. Attended kaizen session when working with amazon. Strong interpersonal and communication skills. A good decision maker and complex problem solving.

Proactive [Job Title] proficient in completing risk and impact assessments and utilizing collected information to devise effective plans and business structures. Competent in readying employees with use of exercises and training programs, documenting feedback and adjusting plans to account for changing conditions. Desire career-oriented position at [Company] dedicated to transforming [Area of expertise].

Skills
  • Ms office
  • Good communication skills -Self –Confident
  • Determined, Dedicated and Disciplined
  • Learnt Tableau and SQL
  • Strong oral and written communication skills
  • Organizational skills
  • Troubleshooting
  • Project organization
  • Relationship development
  • Team management
  • Risk mitigation
  • Business impact analysis
  • Program development
  • Problem resolution
Education
Dallas Baptist University Dallas, TX Expected in 05/2018 Master of Science : Project Management With Information Technology - GPA :
Wesley P.G. College , Expected in MBA : Begumpet, Hyderabad Inida (Human resources and finance) - GPA :
KASTURBA GANDHI COLLEGE HYDERABAD , Expected in 06/2011 Associate of Science : English Literature And Political Science - GPA :
Certifications
. PMP (in progress) Scrum master completed SQL and Java ( in progress) Artificial intelligence badge ( IBM)
Work History
Svb Financial Group - Business Continuity Analyst
Miami, FL, 11/2018 - Current
  • Amazon GSOC Last mile emergency team (.
  • Nov 5th, ) Level 4.
  • First team to be launched in the project.
  • Providing support to drivers on road and customers receiving shipments handled by amazon shipping and delivery support by researching and troubleshooting with internal tools along with triaging incidents which occur during delivery of customer’s orders.
  • Managing email and phone communications providing and supporting other functions or projects tasked by the crisis operations manager or assistant crisis operations manager.
  • Ability to effectively work with a variety of teams and management carriers and sellers.
  • Proven track record of taking ownership and driving results.
  • Organized and updated strategies for managing crisis events to modernize and enhance approaches.
  • Devised and deployed training tools and business structures to help department leaders and liaisons develop and improve business continuity plans.
  • Educated subordinate team members in use of [Name] software, business objectives and performance objectives.
  • Used risk analysis tools, mitigation strategies and management approaches in consistent fashion with different departments.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Developed team communications and information for [Type] meetings.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
General Electric - Customer Service Associate
Waltham, MA, 06/2014 - 08/2016
  • Subject matter expert for three new teams in the span of two years at Amazon.
  • Promptly responded to general enquiries from customers regarding the delivery of their package or shipments.
  • Resolved service issues and shared benefits of additional services.
  • Maintained up-to-date knowledge of bank policies regarding payment, account changes and upgrades.
  • Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
  • Cross trained and provided back up for other customer service representatives when needed.
  • Make daily reports and weekly reports to the manager.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Supported branding strategy by ensuring product displays aligned with corporate standards.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
General Electric - Customer Service Associate
Winfield, KS, 06/2011 - 05/2012
  • Answering customers calls regarding their account.
  • Make requested policy and account change.
  • Respond to questions and concerns about service and escalate appropriately.
  • Consult with customers to evaluate needs and determine best options.
  • Counsel customers on options for service.
  • Upgrade service and offer additional service packages or options.
  • Consistently improve customer service satisfaction through expert resolution of conflict, issues, and concerns.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Educated customers on promotions to enhance sales.
  • Issued receipts and processed refunds, credits, or exchanges.

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Resume Overview

School Attended

  • Dallas Baptist University
  • Wesley P.G. College
  • KASTURBA GANDHI COLLEGE

Job Titles Held:

  • Business Continuity Analyst
  • Customer Service Associate
  • Customer Service Associate

Degrees

  • Master of Science
  • MBA
  • Associate of Science

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