IT support management professional with a 10-year career track and outstanding record of accomplishment for providing support, project management and implementation of multiple project in the healthcare industry. Familiarity with ICD-9/ICD-10 codes and an array of health related procedures. Expertly develop scalable solutions that dramatically improve efficiency, productivity and profitability with a demonstrated ability to define and map project scope, specifications, project timeline, resource, budget requirements from point of planning to implementation and post-implementation support
Experience
Business Application Manager, 11/2014 to Current Honkamp Krueger & Co., P.C. – Waukee, IA,
Proven professional who is passionate about the company's technological advancements and process improvement oriented Work with development and QA teams in planning, documentation, coordination and execution of operational readiness testing and deployment of all business applications Act as primary point of contact between the department and Project Managers and Technical Support groups Participate in cross-team coordination for resolving production incidents and implement preventive measures Oversee the deployment of releases in different environments (Test, Staging and Production) Responsible for the administration of a Fax Server Solution using Right Fax Enterprise Work with the compliance team and other key players to determine reporting and alerting needs and to ensure all regulatory specifications are properly addressed.
Helpdesk Manager, 08/2014 to Current Car Gurus – Austin, TX,
Supervise highly skilled technicians performing helpdesk analysis on voice/data network throughout our three satellite offices.
As a department manager in the corporate office, I work closely with the IT director and COO to develop long term technical project plan which have positively impacted the company's growth.
Deliver leadership, guidance and direction to members of the team by fostering an environment of innovation and knowledge sharing that promotes business continuity Interface with department managers employing a high degree of tact and diplomacy to effectively promote companywide technological advancements Provide fast and effective technical support to the company's national user base comprised of over 800 employees Ensure that the company's IT policies are enforced, endorsed and clearly understood by all members of the IT department as well as all company employees Work closely with the IT director to ensure that all ongoing projects are completed in a timely and fiscally responsible manner.
Helpdesk Analyst, 01/1 to 03/2014 Carolina Power & Light Co – Seattle, WA,
Provided exceptional technical support to a national team of civil, construction and structural engineers Coordinated timely repair of PC computer equipment.
Assisted in maintaining an inventory of IT hardware and software assets Utilized documentation skills and process improvement experience to elevate the department's knowledge base Deployed new Windows workstations and provided printer support.
Helpdesk Analyst, 03/2014 to 08/2014 Carolina Power & Light Co – Springfield, MO,
Successfully enhanced the department's support methodologies by actively embedding myself with the user community to further understand their needs and deliver proper support and improve efficiencies.
Answered help desk calls providing immediate service and logging requests Updated and maintained O/S levels with appropriate security patches and service packs Serviced hardware/software malfunctions for desktops and laptops Rebuilt desktops and laptops using new and used parts Troubleshot issues dealing with Outlook, viruses and slow system performance Coordinated and implemented change control in collaboration with technical teams Used Ghost technology to deploy desktop and server images corporate wide.
Assisted in system backup, changing/storing tapes on a weekly basis Managed inventory and tracking of equipment via Track-It Handled the shipment of equipment to consultants and other duties as assigned.
Counselor/Job Developer, 01/1 to 01/1 Bronx Community College – City, STATE,
Performed achievement and aptitudes tests to assist clients in getting a better understanding of future goals Provided crisis counseling and referred clients to appropriate resources for follow up Developed and modified computer course curriculum as needed based on need of clients Counseled clients on educational and career goals and course of action Evaluated clients educational and work backgrounds in order to help them determine what they need to do next to achieve their goals Assisted clients on securing educational financial avenues and assisted with scholarship applications Conducted jobs skills workshops such as resume writing and interview practice sessions Jessica Claire (555) 432-1000.
Education
Bachelor's Degree: Psychology, Expected in 5 2012 Mercy College - Dobbs Ferry New York, NY GPA: Psychology SQL Server 2008 Comprehensive Introduction SQL Server 2005 Comprehensive Introduction
Learning Tree, New York, NY
536 Implementing an Incident Response Strategy: Hands-On: Hands-On, Expected in 5 2009 - New York, NY GPA: 534 Developing SQL Queries for SQL Server(R Hands-On
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School Attended
Mercy College
Job Titles Held:
Business Application Manager
Helpdesk Manager
Helpdesk Analyst
Helpdesk Analyst
Counselor/Job Developer
Degrees
Bachelor's Degree
Learning Tree, New York, NY
536 Implementing an Incident Response Strategy: Hands-On
