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business and human resource manager resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Professional who has experience managing a full spectrum of human resources programs, services and functions. Proven success introducing process improvements, recruitment programs, payroll, and staff development initiatives driving corporate goal attainment. Expert communicator-able to resolve conflicts and negotiate win-win outcomes. Perform all financial activities to include bank reconciliation, P&L statements and various management reports.

Skills
  • Payroll coordination
  • Recruitment
  • Benefits Administration
  • Bookkeeping
  • Company Organization
  • Multitasking abilities
  • Detailed Oriented
Work History
11/2019 to Current Business and Human Resource Manager Res-Care, Inc. | Chicago, IL,
  • Direct manager of 15 employees
  • Developed and maintain employee handbook, written job descriptions, and employer personnel files.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting interviews.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 18 new employees.
  • Established QuickBooks accounting system to reflect accurate financial records including bank reconciliation.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
06/2017 to Current Business and Human Resource Manager Res-Care, Inc. | Corpus Christi, TX,
  • Direct manager of 16 employees
  • Developed and maintain employee handbook, written job descriptions, and employer personnel files.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting interviews.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 27 new employees.
  • Established QuickBooks accounting system to reflect accurate financial records including bank reconciliation.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
09/2016 to 06/2017 Medical Billing Specialist Sonic Healthcare Usa | Bowie, MD,
  • Tasked with maintaining up-to-date billing system, and carrying out billing, collection and reporting activities according to specific deadlines.
  • Assist with month-end closings, collecting data and preparing monthly metrics.
  • Generate reports to be delivered weekly to staff.
  • Conduct audits of various payroll reports including, but not limited to house officers and senior faculty supplemental pay report. Audit 15 specialty services daily.
  • Assisted in the recruitment of client service representatives; offer training and development for client services.
  • Developed training guide allowing for more efficient on-boarding of new hires and additional support to customers.
  • Created orientation information packet for employees; administer clientele satisfaction surveys.
  • Performed customer service functions by answering employee requests and questions.
  • Updated hospital-wide spreadsheets with employee information changes and processes.
  • Integral part in developing bone marrow and radiation oncology billing codes and restructuring hospital billing policies.
06/2014 to 09/2016 Client Service Representative Federated Hermes, Inc. | Warrendale, PA,
  • Facilitated exceptional customer experience through daily interaction with a diverse clientele.
  • Responsible for the orchestration of front office for operational efficiency and cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating issue resolution during account reviews.
  • Responsible for the coordination and scheduling of four specialty services simultaneously, including Southern Pines off-site location.
  • Developed strong relationships with managers and staff, creating a cohesive and productive team with a deadline-driven environment.
  • Proven attention to detail through extensive auditing, invoicing and financial analysis of client accounts. Achievements include:
  • Attained Pride of the Wolfpack Award following commendation from supervisors and recommendation from peers resulting in a promotion as the Medical Billing Specialist.
  • Developed best practices for client discussions, and conducted new hire training.
  • Effectively managed and responded to over 500 calls for client inquires daily.
  • Created highly effective organizational and filing systems, with the use of OnBase Database, resulting in easy access to critical information and streamlined office functioning.
  • Created and coordinated work schedule to ensure coverage and smooth office transition.
  • Developed a clientele welcome packet discussing policies, services and financials.
Education
Expected in to to MBA | Business Administration Keller Graduate School of Management , , GPA:

Concentration, Human Resources

Member of National Society of Leadership and Success

Expected in 05/2014 to to Bachelor of Science | Animal Science North Carolina State University, Raleigh, NC GPA:

Minor, Genetics

Member of Delta Zeta Omicron Lambda Chapter, Order of Omega, National Society of Collegiate Scholars, College of Agricultural and Life Sciences Honors Program, University Scholars

Certifications
  • PHR - Professional in Human Resources

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Resume Overview

School Attended

  • Keller Graduate School of Management
  • North Carolina State University

Job Titles Held:

  • Business and Human Resource Manager
  • Business and Human Resource Manager
  • Medical Billing Specialist
  • Client Service Representative

Degrees

  • MBA
  • Bachelor of Science

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