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Business Analyst/SQL DBA/Technology Services Manager/Customer Services Manager/Systems Analyst Resume Example

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BUSINESS ANALYST/SQL DBA/TECHNOLOGY SERVICES MANAGER/CUSTOMER SERVICES MANAGER/SYSTEMS ANALYST
Qualifications
  • SQL DBA experienced with maintaining SQL Server environments, installs, configuration, and administration.
  • Manage systems directly, enduring uptime and functionality.
  • Recommend, plan, test, and execute upgrades.
  • Provide application support and user training.
  • Consistently provide quality work and accountability.
  • Self-motivated individual with excellent interpersonal and communication skills.
  • Exceptional ability to multi-task.
  • Strong analytical skills
  • Database servers
  • Structured query language (SQL) expert
  • Project management
  • Strong collaborative skills
  • Optimizing and performance tuning
  • Excellent problem solving skills
  • Customer needs assessment
Technical Summary

Servers - Windows Server 2012/2008/2003/2000

Server Applications - Active Directory, SAP Crystal Server, SharePoint Server 2010, VMware

Software - Cisco Call Center, doc-link, Epicor, FabTrol, Global Shop, goLabor, ManageEngine, Microsoft Dynamics GP, Microsoft Office Suite 2013/2010, Microsoft SharePoint Designer 2010, RazorSQL, SalesLogix, SAP Crystal Reports 2013/2011/2008/XI/10/9, SSMS, SSRS, Viewpoint Financial Manager, Vista by Viewpoint, WennSoft, WinSCP, Visual Studio

Databases - SQL Server 2012/2008/2008R2/2005/2000, MySQL Community Server, Pervasive PSQL

Platforms - AWS, Windows 8.1/8/7/XP, Apple OS/iOS

Accomplishments

Programming 

  • Increased revenues by 12% by developing codes for accounting tasks including cost estimation and revenue generation.

Work Experience
Business Analyst/SQL DBA/Technology Services Manager/Customer Services Manager/Systems Analyst10/2008 to CurrentRK Mechanical, IncDenver, CO
  • MS SQL Server database administration including install, configure Schedule Tasks for regular Database Backup and Maintenance Activities, create and modify tables, stored procedures, various clustered and non-clustered indexes, triggers, check constraints, and functions.
  • Create Knowledge Base articles for IT team and end-users.
  • Create and maintain technology related policy and procedures.
  • Identify data issues and provide recommendations for resolution to ensure optimal performance and integrity.
  • Provide user training.
  • Develop custom Crystal and SSRS reports.
  • Provide ad-hoc queries as needed.
  • Data mining and analysis.
  • Provide escalated technical support to the Service Desk Team and end-users.
  • Work with consultants and vendor technical support as needed.
  • Implement and maintain SAP Crystal Server for scheduled and on-demand access to business data.
  • Implement and maintain SSRS for scheduled and on-demand access to business data.
  • Proactively identify opportunities to utilize information systems to improve efficiency.
  • Manage external Application Development team and internal Information Delivery Engineer.
  • Implement and maintain training and development environments.
  • Set up new user accounts, periodically audit security, and inactivate user accounts.
  • Research, recommend, and manage the processes and activities associated with ensuring successful business solution implementations.
  • Create and maintain ISO 9001 procedure documentation and provide audit training for the Customer Services team and Service Field Technicians.
  • Maintain and provide user support for in-house developed applications.
  • Build and release Xcode projects provided by Development team.
  • Implement and maintain Amazon Web Services EC2, S3, and RDS environment.
Data Analyst/Risk Analyst Tech/IT Support Specialist05/2005 to 10/2008Flatiron Financial Services formerly Centrix Financial, LLCCentennial, CO
  • Created and automated data marts in support of the Management Group.
  • Report creation and delivery of information and solutions that support business needs and ensure client satisfaction.
  • Interfaced with personnel to understand business requirements for report and analysis requests.
  • Formulated and maintained complex T-SQL queries, stored procedures, and views.
  • Created reports using Crystal Reports 9 and Business Objects 11.
  • Mined data sets using SAS and produced synopsis of results.
  • Wrote Functional Specifications/Requirements
  • Created policy and procedure documentation.
  • Project Manager for Business Continuity/Disaster Recovery plan.
  • Resolved user issues submitted via helpdesk tickets.
  • Worked with 3rd party developers to create, set up, and maintain asset tracking system.

Previous Work History Available Upon Request

Education and Training
Bachelors of Science: FinanceRegis University
Bachelor of Science: Applied PsychologyRegis University
Ameriteach

10777 Implementing a Data Warehouse with Microsoft SQL Server 2012

50513 SharePoint 2013 End User and Site Owner Training

10775 Administering Microsoft SQL Server 2012 Databases

10298 SharePoint 2010 Admin Bootcamp

Skills
Active Directory, ad, Apple, Application Development, Business Objects, business solution, Call Center, Cisco, Crystal, Crystal Reports 9, SAP Crystal, client, Customer Services, Data mining, Databases, Delivery, Disaster Recovery, documentation, doc-link, Engineer, Financial, Functional, information systems, ISO 9001, access, Microsoft Dynamics, Microsoft Office Suite, Microsoft SharePoint, SharePoint, Windows 7, 2000, MySQL, OS, personnel, processes, Research, SAS, Servers, SQL, SQL Server, technical support, user support, user training, T-SQL, Vista, Visual Studio, Windows Server, articles
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Resume Overview

Companies Worked For:

  • RK Mechanical, Inc
  • Flatiron Financial Services formerly Centrix Financial, LLC

School Attended

  • Regis University
  • Ameriteach

Job Titles Held:

  • Business Analyst/SQL DBA/Technology Services Manager/Customer Services Manager/Systems Analyst
  • Data Analyst/Risk Analyst Tech/IT Support Specialist

Degrees

  • Bachelors of Science : Finance
    Bachelor of Science : Applied Psychology

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