Highly experienced in a variety of business roles offering more than 20 years of healthcare insurance industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making. Excellent reputation for resolving problems and improving customer satisfaction. Forward-thinking, well-versed in the needs of members. Knowledgeable about regulatory standards. Good relationship-building, communication and program management abilities.
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