business analyst specialist resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Highly experienced in a variety of business roles offering more than 20 years of healthcare insurance industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making. Excellent reputation for resolving problems and improving customer satisfaction. Forward-thinking, well-versed in the needs of members. Knowledgeable about regulatory standards. Good relationship-building, communication and program management abilities.

  • Compliance Management
  • Needs assessments
  • Project Management
  • Operations analysis
  • Coordinating team projects
  • Business process mapping
  • Workflow Analysis
  • Gap analysis
  • Team coaching
  • Coordinating team projects
  • Business Development
Work History
Business Analyst Specialist, 05/2020 to Current
Kaiser PermanenteFrederick, MD,
  • Leads business analysts in the delivery of business requirements to meet client needs.
  • Actively engages with multiple IT portfolio leads to ensure a proposed solution meets client requirements.
  • Continually develops knowledge and understanding of the member experience.
  • Builds a strong network of colleagues to vet the right solution to deliver on commitments to clients.
  • Monitors successful project delivery.
  • Engages with leadership to help drive corporate and divisional initiatives.
  • Analyzes business developments and monitors market trends.
VP, Program Management, 09/1994 to 05/2018
Nbc UniversalAlbuquerque, NM,
  • Led compliance initiatives to meet regulatory requirements for insurance product lines across fifty (50) states plus Washington, D.C. and Puerto Rico.
  • Served as business liaison for IT projects to support delivery of compliance requirements.
  • Diminished regulatory risks by overseeing adherence to insurance regulations across all projects.
  • Drafted, recommended benefits contract language and led implementation of approved language.
  • Led vendor sourcing team for a variety of business needs including telecommunications, policy fulfillment, payment processing and customer change requests.
  • Vetted, selected and negotiated vendor scope of work, service level agreements (SLAs), cost structure and implementation timelines.
  • Identified opportunities to improve business process flows both internally and externally to improve E2E customer experience.
  • Delivered risk management presentations on a variety of topics designed for professional healthcare practitioners at national conferences to educate and encourage safe delivery of care.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and customers.
  • Coordinated activities for customer facing solutions, both web and vendor operations for a multi million-dollar retention program supporting a $150 million book of business.
  • Led operational both business and IT teams in creation, roll out, and management of new product lines, including highly successful web platforms and billing systems which grew revenue by 5% in one year for a 1st year customer segment representing $6 million in revenue.
  • Evaluated and implemented product development strategy effectiveness and prepared alternative approaches to exceed goals.
  • Increased efficiency by analyzing data and maximizing opportunities for improved productivity across retention programs and vendor solutions.
  • Increased company growth through effective collaboration with sales, marketing and client delivery departments.
  • Maintained productive communications with senior leadership, corporate management and customer representatives.
  • Monitored specific programs' adherence to established schedules and operating budgets.
  • Established timelines and budgets of up to $100 million for five (5) customer segments.
  • Standardized processes, evaluated programs and conducted performance reviews with eye toward continuous improvement for organization.
  • Created and made appropriate documentation for annual budgets and senior leadership goals.
  • Spearheaded cross-functional initiatives across business and IT teams to achieve business goals for bottom-line profits.
  • Led client relationship management tasks, including contract development and extension.
  • Conducted regular technical meetings and program briefings for corporate management and client delivery. t cohesive teams and devised clear, actionable plans to meet program goals.
  • Hired and managed up to 20 employees to maximize productivity while training staff on best practices and protocols.
  • Anticipated, identified and resolved program issues through solicitation of feedback and use of conflict resolution techniques.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
Adjunct Faculty Instructor, 09/2005 to 12/2008
Holy Family University And Drexel UniversityCity, STATE,
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities.
  • Conducted engaging in-class discussions to facilitate learning and encourage participation.
  • Taught diverse student population by employing various learning styles and abilities.
  • Led and prepared lectures at graduate and undergraduate levels in healthcare, management, marketing and finance.
  • Stayed abreast of developments within healthcare and management to improve curriculum, develop new research and share with colleagues and student.
MBA: Business Administration, Marketing Concentration, Expected in to St. Joseph's University - Philadelphia, PA,
Bachelor of Arts: Spanish Language And Literature, Expected in to Rosemont University - Rosemont, PA,
  • American Association of Healthcare Executives (ACHE)
  • American Society of Risk Management (ASHRM)
  • American Hospital Association
  • American Marketing Association
  • Project Management Institute

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • St. Joseph's University
  • Rosemont University

Job Titles Held:

  • Business Analyst Specialist
  • VP, Program Management
  • Adjunct Faculty Instructor


  • MBA
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: