Business Analyst/QA Resume Example Anthem Medicaid Solutions

BUSINESS ANALYST/QA

Professional Summary

Highly-effective Business Analyst effective at delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user testing expertise.

Business Analyst offers 7 years in various industries. Expert on business and systems requirements, user acceptance testing, process improvement and end-user training.

Business Analyst accomplished in financial and business process performance analysis. Highly organized, effective leader and communicator.

Exceptional organizational, project management and leadership skills who responds to shifting business needs and priorities in a systematic and effective way.

Highly ambitious and quickly grasps business priorities to identify optimal personnel and IT solutions.

Motivated Business Analyst with the desired technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions.

Skills

Proficient in closely working with Project Stakeholders, SMEs and Technical team in preparing Business Requirement Documents.
Good understanding of Software Development Life Cycle (SDLC) following Waterfall, Agile-Scrum methodologies
Experience in facilitating Joint Application Development (JAD) sessions between end-users, SMEs, and technical team.
Conducting project meetings, walkthroughs, workshops, and customer interviews on regular basis experience in performing Gap Analysis, SWOT Analysis, Feasibility analysis and Risk analysis
Sound proficiency in analyzing and creating, Use Cases diagrams, Sequence diagrams, Activity diagram, Swim Lane Diagrams, Data flow diagrams, Business flow diagram using MS Visio
Adapt in conducting User Acceptance Testing and verifying performance, reliability, and fault tolerance issues.
Agile Project Environment
Incident Management
Effective Communication and Presentation Skills
Procedure Development
Results Focus
Post Validation
Problem Solving
Cross-departmental Collaboration
Business Judgement
QA Testing
Analytics Software Adobe Analytics, Google Analytics
Sniffing tools: Snag it, Browser stack
Main frame designing
Environment: Oracle, Guidewire, Java, JIRA, Quality Center
Atlassian Tools: Jira and Confluence and Oracle Toad
Accessibility and WCAG AA Compliance Maintenance applications: Sort Site 5, JAWS Microsoft office,Google Sheets, OpenOffice Spreadsheets
Word Processing / Publishing: Google Docs, MS Word, MS Project, PowerPoint, Visio, Visual Studio, Adobe Acrobat, OpenOffice
Graphic Design Software: Photoshop, Illustrator, Dreamweaver
Prototyping Software: Photoshop, iRise, Visio
Business artifacts documentation
Business development
Operational assessments

Affiliations

Attended online seminar on Mobile Usability Testing with Raluca Budiu, Senior Researcher, Nielsen Norman Group, Norfolk, Virginia Beach. *Seminar on the The RIO of User Experience: Consider, Calculate and Measure success by Dr. Susan Weinschenk - Behavioral Scientist *Attended workshop UX and Innovation in Healthcare Industry - Ryan Cummings, Sr Manager of UX for UPMC Health Plan

Work History

March 2016-CurrentBusiness Analyst/QAAnthem - Medicaid Solutions | Virginia Beach

Mapped all links/content on Medicare/Medicaid sites to prepare for migration to new platform.
Regression tested Medicare/Medicaid sites to ensure content and functionality to be moved is current, correct and works properly.
Played an active BA role in evaluating incoming UX work requests to determine appropriate timelines for the completion of work, assigning team members to the tasks and managing expectations of deliverables.
Evaluated existing processes and volunteered to develop documentation reports and various other materials to assist the team in processes improvement.
Handled a great volume of Cross-Browser Testing tasks to ensure that the product maintains the defined requirements, design, and standardization across all required browsers and delivered on time.
Assisted in updating database fields to implement new changes to healthcare plan information by handling Plan role mapping for the member's portal and playing a key contact for the plans update by gathering the information from IT databases and weekly and monthly reports.
Working with WCAG AA compliance and accessibility issues - Anthem Member portals.
Working with mainframe designs as part of identifying the right kind of functional solutions to the given Business requirements.
Conducted interviews with key business users to collect information on business processes and user requirements.
Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.
Implemented user acceptance testing with a focus on documenting defects and executing test cases.
Identified process inefficiencies through gap analysis.
Identified process inefficiencies through gap analysis.
Mapped process activities to desired outcomes to rectify operational inefficiencies.
Mapped current processes and offered recommendations for improvement.
Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
Assessed the impact of current business processes on users and stakeholders.
Developed wireframes, site maps and content inventories.
Researched and resolved issues regarding the integrity of data flow into databases.
Documented business processes and analyzed procedures to see that they would meet changing business needs.

January 2015-August 2015International On-Campus Worker - Business Analyst | Stratford University | Falls Church, VA

Assessing and analyzing business structure and recommending suggestions for improvement.
Developing business goals specific to clients' requirements.
Gathering and performing business data analysis for the paperless project.
Ensuring data integrity and controlling data quality.
Analyzing behavior of market and competitors.
Lead the monitoring and reporting of ISO team performance, proactively increasing efficiency of ISO operations at University office.
Contributed insights and data analysis skills for a paperless project with the team which created a drastic impact on the whole system of Administrative department and file management services.
Conducted interviews with key business users to collect information on business processes and user requirements.
Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.
Implemented user acceptance testing with a focus on documenting defects and executing test cases.
Identified process inefficiencies through gap analysis.
Conducted [Number] knowledge sharing sessions per [Time period] to capture “Lessons Learned” and streamline the product improvement process.
Mapped current processes and offered recommendations for improvement.
Recommended operational improvements based on tracking and analysis.
Assessed the impact of current business processes on users and stakeholders.

January 2013-January 2014Communication Manager Business Analyst | Blue Blocks Pvt Ltd | Hyderabad, India

First line manager and mentor to Corporate Communication Team.
Assist in managing external agencies, advisors, and vendors, including managing all parties involved in creating and developing the new Corporate website and other Corporate branding platforms.
Assist in developing, monitoring, and managing social media programs and activity related to the corporate brand.
Working on building a great relation with all the Corporate clients and Corporate HRs.
Ensure successful development and delivery of a variety of high -profile executive communication initiatives and events across the company.
Increased annual revenue by [Number]% by recommending improvements in efficiency.
Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
Documented business processes and analyzed procedures to see that they would meet changing business needs.
Increased annual revenue by [Number]% by recommending improvements in efficiency.
Developed start-up and scaling cost estimates for business plans proposed to venture capital firms.
Conducted interviews with key business users to collect information on business processes and user requirements.

January 2007-January 2010Administrative Business Associate/ Analyst | ICRISAT | Patancheru, India

Contributed in finding business process solutions.
Developed effective strategies for enhancing production.
Performed market surveys and drafted reports.
Conducted interviews with key business users to collect information on business processes and user requirements.
Mapped process activities to desired outcomes to rectify operational inefficiencies.
Conducted [Number] knowledge sharing sessions per [Time period] to capture “Lessons Learned” and streamline the product improvement process.
Drafted [Number] project proposals per [Time period].
Recommended operational improvements based on tracking and analysis.

Education

2015Master of Science: Software EngineeringStratford University, Falls, VA

Graduated Magna Cum Laude
Coursework in Engineering
Business and Business Administration coursework
Coursework in Management
3.96 GPA
Minor in Marketing and Business management

2007PG Diploma: Business ManagementOsmania UniversityIndiaBusiness Operations

2005Master of Arts: CommerceOsmania UniversityIndiaCommerce

2004Bachelor of Arts: CommerceOsmania UniversityIndiaLaw 3.96

Resume Overview

Companies Worked For:

Anthem - Medicaid Solutions
Stratford University
Blue Blocks Pvt Ltd
ICRISAT

School Attended

Stratford University
Osmania University

Job Titles Held:

Business Analyst/QA
International On-Campus Worker - Business Analyst
Communication Manager Business Analyst
Administrative Business Associate/ Analyst

Degrees

Master of Science : Software Engineering
PG Diploma : Business Management
Master of Arts : Commerce
Bachelor of Arts : Commerce

Business Analyst/QA Resume Example

Resume Score: 70%

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