Business Analyst Product Tester Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Business Systems Analyst offering 4 years of analyst work in the healthcare industry with a diverse background in client relations management, healthcare business analysis, leadership and data management. Strategic thinker and proactive problem solver with expertise providing excellent customer service while making operational and procedural improvements.

  • Triage
  • Data Analysis
  • SQL
  • Requirements gathering
  • Data Management
  • Health Insurance
  • Pharmaceutical Campaign Management
  • Web-Based Reporting Tools
  • Test Plan Creation
  • Software development lifecycles
  • Kanban/Agile Methodology
02/2021 to Current
Business Analyst/Product Tester Koch Industries, Inc. Martinsville, VA,
  • Assess software bugs and compile findings along with suggested resolutions for development team members.
  • Creates accurate and successful test scripts to manage automated testing of certain products and features.
  • Collaborates with developers and product owners to stay current on product features and intended functionality.
  • Gathers data on integration issues and vulnerabilities and outlined improvement recommendations.
  • Perform tests to identify, report and repair issues such as bugs and glitches.
  • Supports IT product owners in product backlog compilation and maintenance, addressing recurring concerns and recommending improvements based on user feedback.
  • Facilitates daily Scrum meetings to debrief progress, troubleshoot snags and establish goals for following day.
  • Assists in Agile/Scrum writing user stories and following the development process through user stories acceptance.
09/2018 to 12/2020
Business Systems Analyst Vizient Cape Girardeau, MO,
  • Served as cross functional liaison across multiple Merkle Inc. operating groups involved in total solution for traditional and digital marketing
  • Developed written requirement specifications (business, functional, STT, FLD) from initial creation through change management and solution delivery
  • Synthesized complex and sometimes contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail across key supporting documents
  • Participated in deep dive sessions with end users and subject matter experts as means to elicit business logic
  • Completed quality reviews for designs, codes, test plans and documentation methods
  • Performed system and data analysis using MS SQL
  • Utilized multiple JIRA tickets by account to track Campaign Touch deliverables and deployment
  • Utilized Tableau to design and generate weekly fulfillment reports to Stake Holders
  • Created Metadata utilizing MS Access and modifies Brand Playbooks with updates for Pharmaceutical campaigns by brand in preparation for marketing campaign deployment
  • Worked with Scrum team to test and certify application features before deploying to production.
03/2017 to 05/2018
Business Analyst Adp Latham, NY,
  • Identified business requirements and devised implementation strategies to solve business problems.
  • Analyzed project requirements to find bugs and eliminate issues within timely manner.
  • Acted as liaison between client and technical solutions/support groups, using strong communication skills to elicit, document, analyze and validate business procedures
  • Completed on-call production support by researching, identifying solutions to claims system issues.
  • Created test plans and test case scenarios for Oncology Claims Re-Engineering project
  • Performed file fixes by utilizing SQL
  • Completed system configurations to enhance functionality of Blue Cross Blue Shield of Arizona claim system
  • Researched and resolved claim processing and adjudication discrepancies
  • Developed and maintained internal and external relationships to support management of scope and expectations
  • Provided time/resource estimates for assigned projects
  • Utilized ALIM (Quality Center) for project tracking, defects and migration for patches and release
  • Lead as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines
  • Designed and Created Healthcare Business Analyst manual for best practices, desk procedures and system protocol to be successful during Production Support On-Call duty with Blue Cross Blue Shield of Arizona.
  • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications
11/2014 to 03/2017
Client Services Team Leader Arkansas Blue Cross Blue Shield City, STATE,

  • Generated and distributed statistical reports for customer satisfaction and reviewed results with management.
  • Provided process improvement recommendations to increase accuracy, efficiency, and responsiveness of customer service department
  • Assumed ownership of team productivity and management workflow to meet or exceed quality service goals
  • Scheduled staff shifts to cover peak and lulls in customer call volume for 26 customer service representatives Assist supervisor in monitoring skill status through CMS Supervisor system
  • Completed service observation to provide coaching and feedback to team to enhance performance standards
  • Selected by management to be project manager for specialized self-funded group and client requests
  • Analyzed performance data to identify trends, compiles daily inquiry reports that ensure contractual service level agreement metrics are consistently met and provides data to management for various projects
  • Traveled for client facing vendor and open-enrollment meetings and to facilitate presentations regarding plan changes and vendor information updates
  • Successfully coached and developed team with quality assurance rate of 99.5% for 12 consecutive months
  • Facilitated monthly performance evaluations for customer service representatives and provided guided coaching and development
Expected in 2017
Master of Health Administration:
Webster University - Little Rock, AR
Expected in 2014
Bachelor of Arts: Criminal Justice
University of Arkansas at Little Rock - Little Rock, AR

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Resume Strength

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Resume Overview

School Attended
  • Webster University
  • University of Arkansas at Little Rock
Job Titles Held:
  • Business Analyst/Product Tester
  • Business Systems Analyst
  • Business Analyst
  • Client Services Team Leader
  • Master of Health Administration
  • Bachelor of Arts