business analyst product support consultant resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Career Focus

Results-driven, highly articulate, experienced Business Analyst with over 5 years client interface, requirement gathering experience.Successful track record of developing product requirements, working with stakeholders across multiple geo locations and coordinating delivery of projects with highest quality.

  • Project Liaison, Tracking and Reporting,Defect resolution and management.
  • Process improvement
  • Product development.
  • Agile-Scrum and Waterfall SDLC methodologies
  • Domestic and international experience
  • Strategic planning and task delegation
  • Self starter, motivated team player, effective communicator with fine tuned analytical ability.
  • Adept gathering business requirements, developing use cases, activity diagrams.
  • Proficient writing user stories and acceptance criteria from business requirements.
  • Handled Customer Training sessions via WebEx and in person new team member training
  • Strong aptitude to quickly learn new systems, applications and tools
Technical Skills
Windows, Unix, Linux, Mac OSX, VMWare
Jira, Peoplesoft,Confluence Wiki
MS Word,Excel,Access,Powerpoint and Visio
SQL queries
Agile Scrum

Product development

Process Improvement

Analyzed existing application,performed GAP analysis by defining As is and To be workflow models.

Implemented processes in 2 phases of development

Re-designed internal business application that resolved download issues for set top boxes at 3 facilities.

Professional Experience
Business Analyst/Product Support Consultant, 01/2013 to 03/2014
Drs TechnologiesLemont Furnace, PA,


Implemented enhancements to automated information controls that detect data errors across business operations. Provided remote and onsite billable service delivery engagements to customers, including capturing customer requirements, design/unit test/implement/QA Infogix controls. Presented technical requirements and project design.


  • Liaised with clients and product development teams to recommend product enhancements like identifying reporting needs, reconciling data to improve overall data integrity, feature enhancements
  • Gathered product enhancement requirements through fact-finding sessions with clients
  • Converted high level client requirements into user stories
  • Created product documentation and conducted training for the Customer Care team to onboard them onto new product and features
  • Worked with product development team for envisioning and grooming the stories in product backlog
  • Researched, documented, and escalated customer issues to the Development teams based on severity and timeframe. Assisted in post implementation support and system enhancements
  • Worked with Quality Assurance group to develop test cases based on product requirement
Process Analyst/Process Coordinator, 08/2010 to 09/2011
General DynamicsBloomington, MN,


Implemented new payroll process by system automations and introduced accountable checkpoints, system generated personal time entry reminders.


  • Understood the existing As-Is payroll process
  • Reported missing time and the potential revenue loss
  • Gathered requirements to define a new payroll process for India and US
Product Engineer/Business Analyst, 01/2010 to 05/2010
Communications Test Design IncorporationCity, STATE,


Was responsible for the re-designing and implementing an internal business application to resolve download issues related to various set-top boxes at 3 different facilities.


  • Analyzed existing application within established project methods and procedures to detail requirements
  • Performed GAP Analysis between AS IS and TO BE workflow models
  • Designed the business processes and use cases using Rational Rose tools
  • Was responsible for GUI development of the application using .Net
  • Developed skills in .NET framework technologies, SQL server and C# programming
  • Implemented approach for enhancements to resolve complex business problem
  • Verified and validated product against the business requirements at every stage of development
Project Engineer, 04/2008 to 10/2009
F.L.Smidth, IncCity, STATE,
  • Actively involved during proposal, budgeting, design and commissioning phase of every project
  • Point of contact for Instrumentation equipment with respect to technical requirements, ordering and purchase
  • Managed various projects for different cement sectors and coordinated with clients throughout the design process
  • Supervised team in India about streamlining process and documenting new standards
  • Prepared Communication plan and Project plan to keep track of the tasks, change requests in the project
  • Maintained project issues, risk list and followed up with appropriate team to resolve the issue/risk
  • Mapped process based on existing processes, people, market data, roles & responsibilities
  • Computed, recorded, and proofread data, records and reports.Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.Reconciled and reported discrepancies found in records.Communicated with customers, employees and other individuals to answer questions and explain information.
Electrical Engineer, 01/2007 to 02/2008
Cosentini AssociatesCity, STATE,
  • Gathered requirements, built electrical design systems for multi sized clients following NEC guidelines
  • Quality Control - Designed electrical infrastructure for commercial and residential buildings
  • Assisted in project survey. Solved technical problems by applying various NEC principles
Master of Business Administration: , Expected in 2009
Goldey-Beacom College - Wilmington , DE
Master of Science: Electrical Engineering, Expected in 2007
Villanova University - Villanova, PA
Bachelor of Science: Electrical Engineering, Expected in 2004
Osmania University - Hyderabad, AP
Clients, Engineer, Technical Requirements, Cases, Budgeting, Documenting, Instrumentation, Ordering, Project Engineer, Project Plan, Business Operations, Data Integrity, Documentation, Fact, Fact Erp, Operations, Product Development, Product Documentation, Product Support, Project Design, Qa, Quality Assurance, Reconciling, Test Cases, Training, Transmissions, Unit Test, User Stories, Payroll, Electrical Design, Electrical Engineer, Mechanical/electrical Engineer, Quality Control, Access, Excel, Ms Word, Offshore, Peoplesoft, Ppt, Presentation Skills, Process Improvement, Sdlc, Strategic Planning, Team Player, Visio, Word, .net, Business Requirements, C#, Gap Analysis, Graphical User Interface, Gui, Ms Sql Server, Product Engineer, Rational, Rational Rose, Sql, Sql Server, Use Cases, Workflow, Electrical Engineering

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Resume Overview

School Attended

  • Goldey-Beacom College
  • Villanova University
  • Osmania University

Job Titles Held:

  • Business Analyst/Product Support Consultant
  • Process Analyst/Process Coordinator
  • Product Engineer/Business Analyst
  • Project Engineer
  • Electrical Engineer


  • Master of Business Administration
  • Master of Science
  • Bachelor of Science

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