business analyst pmo analyst resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Technical support and project manager professional with 10 years of experience. Converts roadmap features into smaller user stories with acceptance criteria and collaborates with product owner on roadmap planning and prioritization. Currently maintains an active DoD Top Secret Clearance.

Expected in 2020 to to Master of Science | Cybersecurity Fordham Universit Grad. School of Arts & Scienc, New York, NY GPA:
Expected in 2018 to to Bachelor of Science | Information Technology & Systems Fordham Univerity, New York, NY GPA:
01/2022 to Current Business Analyst/PMO Analyst Barclays Bank | Wilmington, DE,
  • Oversaw 8 project spaces; furnished project updates to various stakeholders informing on strategy, adjustments and progress, supported the workstream lead by tracking and reporting statuses. Organized and coordinated project meetings with various parties.
  • Documented and tracked issues over 50+ JIRA tickets; tracked and communicated issues, risks, and decisions to teams and management. Communicate and validate requirements with relevant stakeholders Analyze regulatory and business requirements.
  • Project planning and coordination and tracking based on documentation. Business requirements gathering from quality assurance and product teams. Ability to understand complex, detailed processes and summarize them. Incorporated best practices into all pre-deployment, implementation, and day forward process recommendations.
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies. Provide product and/or regulatory training to clients and business partners. Identified and managed risks, issues, and dependencies. Assisted members with a variety of business analysis, process improvement, and change management activities.
03/2014 to Current Knowledge Operations/Information Security Air National Guard | City, STATE,
  • Developed information system security plans and procedures & monitors project activities and resources to mitigate risks. SharePoint/Active Directory Admin granting users access & group permissions. Created and updated internal information security compliance policies, procedures and standards.
  • Defines project scope, requirements, and deliverables; develops, modifies, and provides input to project plans; coordinates and integrates project activities and facilitates resources. Produced accurate communications in time sensitive situations.
  • Identified vulnerabilities and recognized security breaches, attempted intrusions, and unauthorized accesses. Kept records and prepared accurate and timely reports both manually and through automated methods. Utilized technical knowledge to solve complex challenges with the access, provisioning and automation of user identities.
  • Provide situational updates to leadership during and after security breaches/crisis events. Maintain confidentiality of all information and data. Perform typing, scanning and filing duties. Active Directory Experience with group policies, account management, reporting.
01/2021 to 09/2021 Business Analyst Broadridge Financial Solutions | City, STATE,
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines. Utilized Oracle Applications, JIRA, Confluence and Remedy systems. Gathered data to support scope of assigned tasks.
  • Crafted documentation (e.g. governance, business requirements documentation, partner documentation, etc.). Maintain project and client level reporting both externally and internally. Established, fostered, and managed strong working relationships with stakeholders and teams.
  • Participated in the Go-live of a project which would involve training, user guide documentation and internal hand over to the global support team. Participated in planning and strategy sessions. Documented work daily.
  • Collaborated with stakeholders to define features, integrations and partnerships. Identified and analyzed user requirements and processes to develop optimization strategies. Defined business and technical requirements based on business problems.
10/2019 to 05/2020 ISMS Coordinator/ Project Manager FCB Health Network | City, STATE,
  • Tasked as ISMS Coordinator; assist in post-ISO 27001 certification; Monitor and maintain ongoing tasks such as following CIPs and Incident Response. Testing and documentation of IT procedures.
  • Create, gather, and maintain documentation of project plans detailing IT tasks, time frames, deliverables, and produce a clear understanding of objectives & requirements.
  • Analyze, import, and export data into reports and identify potential risk concerns.
  • Conducted periodic inspections of job sites for quality and progress.
  • Microsoft Office Suite Knowledge
  • Oracle EBS / Excellent Communication
  • Experience using JIRA and SharePoint
  • Active Directory & group permissions experience

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Resume Overview

School Attended

  • Fordham Universit Grad. School of Arts & Scienc
  • Fordham Univerity

Job Titles Held:

  • Business Analyst/PMO Analyst
  • Knowledge Operations/Information Security
  • Business Analyst
  • ISMS Coordinator/ Project Manager


  • Master of Science
  • Bachelor of Science

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