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business analyst payments resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Seasoned Business Analyst offering 9 years of Retail industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making.

Skills
  • Data Analysis
  • SQL and databases
  • Quality assurance
  • Gap analysis
  • Consultative sales techniques
  • Pre-sales support
  • Conflict Resolution
  • Product development
  • Test case scenarios
  • Lifecycle management
  • Technical consulting
  • Relationship building
Work History
Business Analyst - Payments, 06/2011 to 04/2020
Pizza HutRialto, CA,
  • Extensive Experience with implementation and lifecycle support for Oracle Retail Software v13 - v19.
  • Customer implementations (ie, MRG, Perry Ellis International, Camping World and World Kitchen)
  • Customer lifecycle support ( ie, Nexcom, Scheels, Comcast)
  • Experienced trainer, tester and user in Oracle Retail Xstore Suite
  • Experience integrating and testing EMV with payment providers, (ie, Adyen, ACI, Eigen, Merchant link, and Verifone.
  • Experience creating test cases and test scenarios
  • Experience with Customer service, Returns, Special Orders, layaways and Omni channel orders.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance. (onshore and off shore teams)
  • Established online configuration knowledge base to support functionality by developing robust system application overview.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Business Analyst, 06/2011 to 04/2020
Western Alliance BancorporationCosta Mesa, CA,
  • Extensive Experience with implementation and lifecycle support for Oracle Retail Software v13 - v19.
  • Customer implementations (ie, MRG, Perry Ellis International, Camping World and World Kitchen)
  • Customer lifecycle support ( ie, Nexcom, Scheels, Comcast)
  • Experienced trainer, tester and user in Oracle Retail Xstore Suite
  • Experience integrating and testing EMV with payment providers, (ie, Adyen, ACI, Eigen, Merchant link, and Verifone.
  • Experience creating test cases and test scenarios
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance. (onshore and off shore teams)
  • Established online configuration knowledge base to support functionality by developing robust system application overview.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Sale Engineer, to
Foundation CapitalHouston, TX,
  • Attended trade shows and seminars to promote products and learn about industry developments.
  • Managed technical integration, systems engineering program management, customer support and program management.
  • Provided technical troubleshooting and problem solving for clients with installed equipment/system issues.
  • Designed and delivered product training for clients.
  • Developed and delivered product demonstrations and presentations.
  • Liaised with assigned accounts to foster relationship development.
Customer Engineer, to
Century LinkCity, STATE,
  • Explained complex technology-related issues in understandable terms to customers.
  • Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
Bachelor of Science: Industrial Technology , Expected in to Saint Cloud State University - Saint Cloud, MN
GPA:

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Resume Overview

School Attended

  • Saint Cloud State University

Job Titles Held:

  • Business Analyst - Payments
  • Business Analyst
  • Sale Engineer
  • Customer Engineer

Degrees

  • Bachelor of Science

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