Seasoned Business Analyst offering 9 years of Retail industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making.
Skills
Data Analysis
SQL and databases
Quality assurance
Gap analysis
Consultative sales techniques
Pre-sales support
Conflict Resolution
Product development
Test case scenarios
Lifecycle management
Technical consulting
Relationship building
Work History
Business Analyst - Payments, 06/2011 - 04/2020 Pizza Hut – Rialto, CA,
Extensive Experience with implementation and lifecycle support for Oracle Retail Software v13 - v19.
Customer implementations (ie, MRG, Perry Ellis International, Camping World and World Kitchen)
Customer lifecycle support ( ie, Nexcom, Scheels, Comcast)
Experienced trainer, tester and user in Oracle Retail Xstore Suite
Experience integrating and testing EMV with payment providers, (ie, Adyen, ACI, Eigen, Merchant link, and Verifone.
Experience creating test cases and test scenarios
Experience with Customer service, Returns, Special Orders, layaways and Omni channel orders.
Conducted interviews with key business users to collect information on business processes and user requirements.
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance. (onshore and off shore teams)
Established online configuration knowledge base to support functionality by developing robust system application overview.
Documented business processes and analyzed procedures to align with changing business needs.
Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Business Analyst, 06/2011 - 04/2020 Western Alliance Bancorporation – Costa Mesa, CA,
Extensive Experience with implementation and lifecycle support for Oracle Retail Software v13 - v19.
Customer implementations (ie, MRG, Perry Ellis International, Camping World and World Kitchen)
Customer lifecycle support ( ie, Nexcom, Scheels, Comcast)
Experienced trainer, tester and user in Oracle Retail Xstore Suite
Experience integrating and testing EMV with payment providers, (ie, Adyen, ACI, Eigen, Merchant link, and Verifone.
Experience creating test cases and test scenarios
Conducted interviews with key business users to collect information on business processes and user requirements.
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance. (onshore and off shore teams)
Established online configuration knowledge base to support functionality by developing robust system application overview.
Documented business processes and analyzed procedures to align with changing business needs.
Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Sale Engineer, - Foundation Capital – Houston, TX,
Attended trade shows and seminars to promote products and learn about industry developments.
Managed technical integration, systems engineering program management, customer support and program management.
Provided technical troubleshooting and problem solving for clients with installed equipment/system issues.
Designed and delivered product training for clients.
Developed and delivered product demonstrations and presentations.
Liaised with assigned accounts to foster relationship development.
Customer Engineer, - Century Link – City, STATE,
Explained complex technology-related issues in understandable terms to customers.
Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
Used remote diagnostic tools to identify sources of certain customer issues.
Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Helped streamline repair processes and update procedures for support action consistency.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
Bachelor of Science: Industrial Technology , Expected in - Saint Cloud State University - Saint Cloud, MN GPA:
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