- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Seasoned Business Analyst offering 9 years of Retail industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making.
- Data Analysis
- SQL and databases
- Quality assurance
- Gap analysis
- Consultative sales techniques
- Pre-sales support
| - Conflict Resolution
- Product development
- Test case scenarios
- Lifecycle management
- Technical consulting
- Relationship building
|
Business Analyst - Payments, 06/2011 - 04/2020
Pizza Hut – Rialto, CA,
- Extensive Experience with implementation and lifecycle support for Oracle Retail Software v13 - v19.
- Customer implementations (ie, MRG, Perry Ellis International, Camping World and World Kitchen)
- Customer lifecycle support ( ie, Nexcom, Scheels, Comcast)
- Experienced trainer, tester and user in Oracle Retail Xstore Suite
- Experience integrating and testing EMV with payment providers, (ie, Adyen, ACI, Eigen, Merchant link, and Verifone.
- Experience creating test cases and test scenarios
- Experience with Customer service, Returns, Special Orders, layaways and Omni channel orders.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance. (onshore and off shore teams)
- Established online configuration knowledge base to support functionality by developing robust system application overview.
- Documented business processes and analyzed procedures to align with changing business needs.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Business Analyst, 06/2011 - 04/2020
Western Alliance Bancorporation – Costa Mesa, CA,
- Extensive Experience with implementation and lifecycle support for Oracle Retail Software v13 - v19.
- Customer implementations (ie, MRG, Perry Ellis International, Camping World and World Kitchen)
- Customer lifecycle support ( ie, Nexcom, Scheels, Comcast)
- Experienced trainer, tester and user in Oracle Retail Xstore Suite
- Experience integrating and testing EMV with payment providers, (ie, Adyen, ACI, Eigen, Merchant link, and Verifone.
- Experience creating test cases and test scenarios
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance. (onshore and off shore teams)
- Established online configuration knowledge base to support functionality by developing robust system application overview.
- Documented business processes and analyzed procedures to align with changing business needs.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Sale Engineer, -
Foundation Capital – Houston, TX,
- Attended trade shows and seminars to promote products and learn about industry developments.
- Managed technical integration, systems engineering program management, customer support and program management.
- Provided technical troubleshooting and problem solving for clients with installed equipment/system issues.
- Designed and delivered product training for clients.
- Developed and delivered product demonstrations and presentations.
- Liaised with assigned accounts to foster relationship development.
Customer Engineer, -
Century Link – City, STATE, - Explained complex technology-related issues in understandable terms to customers.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Bachelor of Science: Industrial Technology , Expected in
-
Saint Cloud State University - Saint Cloud, MN
GPA:
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