Business Analyst - Payments Resume Example
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BUSINESS ANALYST - PAYMENTS
Professional Summary
Seasoned Business Analyst offering 9 years of Retail industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making.
Skills
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Work History
Business Analyst - Payments, 06/2011 to 04/2020
Company Name – City, State
Company Name – City, State
- Extensive Experience with implementation and lifecycle support for Oracle Retail Software v13 - v19.
- Customer implementations (ie, MRG, Perry Ellis International, Camping World and World Kitchen)
- Customer lifecycle support ( ie, Nexcom, Scheels, Comcast)
- Experienced trainer, tester and user in Oracle Retail Xstore Suite
- Experience integrating and testing EMV with payment providers, (ie, Adyen, ACI, Eigen, Merchant link, and Verifone.
- Experience creating test cases and test scenarios
- Experience with Customer service, Returns, Special Orders, layaways and Omni channel orders.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance. (onshore and off shore teams)
- Established online configuration knowledge base to support functionality by developing robust system application overview.
- Documented business processes and analyzed procedures to align with changing business needs.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Business Analyst, 06/2011 to 04/2020
Company Name – City, State
Company Name – City, State
- Extensive Experience with implementation and lifecycle support for Oracle Retail Software v13 - v19.
- Customer implementations (ie, MRG, Perry Ellis International, Camping World and World Kitchen)
- Customer lifecycle support ( ie, Nexcom, Scheels, Comcast)
- Experienced trainer, tester and user in Oracle Retail Xstore Suite
- Experience integrating and testing EMV with payment providers, (ie, Adyen, ACI, Eigen, Merchant link, and Verifone.
- Experience creating test cases and test scenarios
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance. (onshore and off shore teams)
- Established online configuration knowledge base to support functionality by developing robust system application overview.
- Documented business processes and analyzed procedures to align with changing business needs.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Sale EngineerCompany Name – City, State
- Attended trade shows and seminars to promote products and learn about industry developments.
- Managed technical integration, systems engineering program management, customer support and program management.
- Provided technical troubleshooting and problem solving for clients with installed equipment/system issues.
- Designed and delivered product training for clients.
- Developed and delivered product demonstrations and presentations.
- Liaised with assigned accounts to foster relationship development.
Customer EngineerCompany Name – City, State
- Explained complex technology-related issues in understandable terms to customers.
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
Bachelor of Science: Industrial Technology Saint Cloud State University - City, State
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Resume Overview
School Attended
- Saint Cloud State University
Job Titles Held:
- Business Analyst - Payments
- Business Analyst
- Sale Engineer
- Customer Engineer
Degrees
- Bachelor of Science : Industrial Technology
