business analyst netsuite and nspb resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Hardworking and reliable Business Analyst with strong ability in Netsuite and NSPB. Highly organized, proactive and punctual with team-oriented mentality. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Business Recovery and Sustainability
  • Forecasting and Planning
  • Data Mining
  • Integrated Reporting Information System (IRIS)
  • Decision Making
  • Process Improvement
  • Data Synthesizing
  • Industry Report Reading
  • Customer Communication
  • Database Building
  • Budgeting and Forecasting
  • Technical Support
  • Business Analysis
  • Variance Analysis
  • Project Management
  • Policy and Procedure Implementation
  • Medication Administration
  • Group Home Oversight
  • Administrative Duties
  • Professional Relationships
  • Well-Trained in Netsuite
  • Critical Thinking
  • Customer Service
  • People Skills
  • Organizational Skills
  • Credit Accounts
  • Credit and Collections
  • Attention to Detail
  • Managing Delinquent Accounts
  • Debt Repayment Negotiation
  • Customer Relationship Management
  • Customer Advising and Referral
  • Updating Customer Accounts
  • Negotiation and Resolution
  • Persuasive Negotiation
  • Account Monitoring
  • Financial Documentation
  • Problem Identification
  • Terms Review and Enforcement
  • Payment Processing
  • Conflict Resolution
06/2022 to Current
Business Analyst - Netsuite and NSPB Residential Services, Inc./Rsi Chapel Hill, NC,
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Improved processes and procedures to achieve key performance metrics.
  • Analyzed operational data, surfacing insights and findings to support business and technical decisions.
  • Remained current on latest IT developments and advancements to automate and modernize systems.
  • Prepared accurate and concise reports, conveying progress, issues and solutions.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Assisted in leading the implementation of NetSuite, a cloud-based ERP solution, I would start by getting to know the organization's current business processes and identifying areas where NetSuite could help improve efficiency and effectiveness.
  • Once we had a good understanding of the organization's needs, I would work to design and configure NetSuite to align with their existing processes. This would include setting up the system, creating workflows, and building reports and dashboards to ensure users have the information they need to make informed decisions.
  • As we migrated data from the organization's existing systems to NetSuite, I would ensure that users were trained on how to use the new system. I believe that comprehensive user training is key to successful adoption, so I would work hard to make sure everyone understood how to use NetSuite and could see the benefits it would bring to their day-to-day work.
  • After we went live with NetSuite, I would continue to monitor its performance and provide ongoing support to users. Any issues that arose would be addressed quickly, so that the organization could continue to operate smoothly and effectively.
  • To make sure we had the best possible chance of success, I would work with a NetSuite implementation partner to tap into their expertise and experience. This would help to ensure that the implementation process went smoothly and that we were able to get the most out of NetSuite.
03/2022 to 06/2022
Group Home Manager Excela Health Connellsville, PA,
  • Provided safe transportation for 10 residents to and from medical appointments.
  • Approved activities complied with facility's policies, adhered to budget and offered educational value.
  • Monitored performance of 4 staff members to gauge work efficiency and improve overall productivity.
  • Scheduled residents' appointment and provided transportation to physician and therapy visits.
  • Reported, investigated and followed up on abuse and neglect cases.
  • Administered and allocated budget to control costs and optimize use of resources.
  • Encouraged residents to independently interact with others, make decisions and participate in community activities.
  • Requested and identified specialized services for residents such as physical therapy, psychological testing and vocational assessments.
  • Maintained records for resident funds, bank accounts and petty cash.
  • Assisted 10 residents by educating individuals on life and social skills, daily hygiene and nutrition.
  • Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
  • Created work schedule in advance, promoting adequate coverage for shifts.
06/2019 to 03/2022
Behavioral Health Technician Digital Realty Trust Chantilly, VA,
  • Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
  • Interviewed new patients to complete admission forms and assess mental health status.
  • Assisted in examination and treatment of patients under direction of nursing staff.
  • Verified patient health history and contact information for chart accuracy.
  • Coordinated lectures and recreational activities for patients.
  • Documented behavioral incidents to keep accurate records.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Completed daily client rounds and tracked client movements.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Conducted searches of clients upon return to facility.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Educated clients on important life skills, housekeeping and food preparation.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Assisted with execution of client activities, support groups and field trips.
  • Planned and implemented safe interventions consistent with treatment goals.
  • Identified and addressed individual mental health challenges to support patients.
  • Documented patient behavior, interventions completed and patient response to interventions.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Performed searches of resident belongings prior to admissions and throughout stays.
  • Established and maintained professional working relationships with clients, staff and public.
05/2017 to 06/2019
Collections Specialist Progressive Leasing City, STATE,
  • Negotiated rates with customers and entered payments into accounting system.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Reviewed accounts to determine payment plan compliance.
  • Received payment and posted to appropriate customer accounts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Processed payments over phone and set up recurring drafts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Recorded information about customers' financial status and collections status efforts.
  • Achieved high quality marks on quality assurance evaluations.
  • Answered daily phone calls to resolve customer issues efficiently.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Education and Training
Expected in 05/2024 to to
High School Diploma:
Valley Vista High School - Surprise, AZ,
  • Google IT Support Professional Certificate

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Resume Overview

School Attended

  • Valley Vista High School

Job Titles Held:

  • Business Analyst - Netsuite and NSPB
  • Group Home Manager
  • Behavioral Health Technician
  • Collections Specialist


  • High School Diploma

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