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Business Analyst Intern Resume Example

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BUSINESS ANALYST INTERN
  • https://www.linkedin.com/in/rojaashok
Professional Summary

Business Analyst successful at responding to shifting business needs and priorities in systematic and effective way. Well-versed in implementation of operational assessments and conducting functional requirements analysis for businesses. Quantitative expert with exceptional speed in analysis of quarterly and annual reports and providing comprehensive syntheses.

Skills
  • Teamwork / Collaboration
  • Scrum and Agile proficiency
  • SQL and Visualization Dashboard
  • Requirements analysis and design phases
  • Project management and Release Planning
  • Technical writing
  • Data collection,analysis and Validation
  • Quality assurance
  • Product development
Work History
Tech Mahindra Network Services InternationalBusiness Analyst Intern | Greenwood Village, CO | May 2019 - May 2020
  • Collaborated on readiness and acceptance tests and verified programming changes made that met business needs
  • Identified errors, performed root cause analysis that led to elimination of 75% long existing issues
  • Assisted Project Manager with analysis of stakeholder's business operations to uncover areas of improvement and implement solutions to address future growth and requirements regarding 5G
  • Developed wire frames, lucid charts and use case diagrams for new website designs
  • Diminished process gap by 100% and encouraged optimal productivity by closely supervising offshore development team
  • Reviewed files, raw data,records and documentations to obtain business information on SAS, CBRS and WiFi and converted business requirements to technical requirements
  • Led cross-functional teams to analyze enterprise-wide operational impacts and opportunities of technology change this solution would bring about
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes,timelines and closely monitored assigned tasks to individual team member that led to increased project pace by 30%
  • Achieved 100% success in automation of data flow and resolved system issues and integrated various APIs for easy data extraction for 4G-mobile trial
  • Presented about tool to various engineering teams to get their feedbacks,responded to their questions and concerns regarding capacity of tool
  • Integrated visualized dashboard that led to easy monitoring of CBRS KPIs in field testing
  • Performed data gathering from various teams,data cleaning and presented clean data to technical team which speeded up integration process by 25%
Amazon Seller Support Associate | Hyderabad, Telangana | January 2018 - March 2018
  • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies
  • Achieved top rating from sellers for diligently answering questions regarding inventory, shipping, payments and buyer complaints/reviews
  • Advocated for sellers and provided feedback to enhance selling process and continuous betterment of seller experience
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience
  • Managed over 30 calls and 50 emails per day solving seller queries
Tech MahindraSoftware Engineer | Pune, Maharashtra | July 2014 - June 2017
  • Developed, tested, implemented and maintained application software working with established Software Development Lifecycle process
  • Identified opportunities to fine-tune and optimize applications using .Net and SQL Server which led to 30% increase in efficiency
  • Provided L3 production support for 4 major applications and solved more than 700 tickets in BMC remedy tool
  • Received appreciation letter for outstanding performance and bug fixes that reduced overall tickets by 20%
  • Implemented vendor management portal to monitor,onboard and bill third party vendors which increased revenue of project by 10%
  • Created data reports using SQL queries on ad-hoc monthly basis for management to draw insights
  • Maintained complex SQL queries, views and stored procedures,triggers in multi-database environment
Education
Master of ScienceInformation Technology Project ManagementThe University of Texas At DallasRichardson, TX, May 2020
Bachelor of ScienceElectronics And Communications EngineeringStanley Engineering College For WomenHyderabad,Telangana, May 2014
Accomplishments
  • Achieved Bravo Award for excellent performance in providing production support in 2016.
  • Spotted - a token of appreciation by users for being a point of contact and solving issues promptly in 2016.
  • Received appreciation from client for focusing on delivering highest quality product in 2020.
COMPETITIONS & ORGANIZATIONS
  • Active member of Indian Student Association at UTDallas August 2018 - Present
  • Active member of Envision, analytics club in UTDallas August 2018 - Present
  • Organized employee engagement activities for CIO project in Tech Mahindra January 2016 – June 2017
  • Volunteered in visiting a local school and donated stationery and sports kits March 2017
  • Awarded Second Prize for Poster Presentation competition on HID Street Lights and Animatronics in undergrad at technical festival in 2011 and 2012
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Resume Overview

Companies Worked For:

  • Tech Mahindra Network Services International
  • Amazon
  • Tech Mahindra

School Attended

  • The University of Texas At Dallas
  • Stanley Engineering College For Women

Job Titles Held:

  • Business Analyst Intern
  • Seller Support Associate
  • Software Engineer

Degrees

  • Master of Science Information Technology Project Management
    Bachelor of Science Electronics And Communications Engineering

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