Detail-oriented professional with 14 plus years of high-quality technical &
functional experience providing data management, business
analysis
and systems support and configuration.
Collaborative, creative and critical thinking team player with strong
interpersonal and leadership skills.
Skills
Microsoft Office Suite
SAP
Hybris
SQL Server
Full life cycle development
Web application implementation
Interpersonal skills
Managing multiple projects simultaneously
Team player
Results-oriented
Working with shifting priorities
Documentation
Work History
Business Analyst III, Master Data ManagementDec 2015 - Current Keurig Green Mountain, Inc.Waterbury, VT
Identify process inefficiencies & implement process improvements to save time and manual intervention.
Create and maintain pricing conditions within SAP in support of the B2B channel and MBlock sales.
Support pricing and promotions for the B2C channel within SAP & Hybris.
Develop connected data quality reports for MDM customer, material and vendor teams.
Provide after-hours support for applications and project efforts.
Supervisor, Order Management Application AnalysisJun 2013 - Dec 2015 Keurig Green Mountain, Inc.South Burlington, VT
Led a team of five Order Management Application Analysts supporting all B2B and B2C order management functions.
Executed data conversions and incorporated expertise in business process mapping
activities of OM related elements for SAP and Hybris implementations.
Identified system and performance issues/opportunities and implemented application developments for break fixes and enhancements.
Acted as security liaison for STO roles and job functions.
Participated in other special projects, external audits, evaluations and process improvements.
Followed internal procedures for change/incident management and escalation.
Provided after-hours support for applications and project efforts when needed.
Supported and trained end users in the proper use of applications and system functionality.
Order Management Application Analyst IIApr 2011 - Jun 2013 Keurig Green Mountain, Inc.Various Locations, VT
Collaborated inter-departmentally
to plan and implement new technologies and functionalities.
Recommended and developed technical/functional designs for new
application features.
Oversaw implementation of application developments to correct or enhance
identified performance issues and opportunities.
Automated processes via external tools to handle repeatable tasks with
large amounts of data.
Worked with internal & external partners to consolidate and transition
OM & fulfillment operations.
Acted as
security auditor for all order management related data elements.
Participated in special projects, external audits, evaluations and
process improvements.
Provided after-hours support for applications and project efforts when
needed.
Supported and trained end users in the
proper use of applications and system functionality.
Subject Matter Expert, Order ManagementApr 2006 - Apr 2011 Keurig Green Mountain, Inc.Waterbury, VT
Collaborated with internal and
external partners to gather requirements, map data and processes to fulfill
system upgrade business goals.
Automated order entry processes to
enable 3rd party call center order entry functionality.
Led data mapping and implementations
with both internal and external resources of order management related data
elements for multiple acquisitions and internal consolidations.
Acted as security auditor for all
order management related data elements.
Participated in special projects,
external audits, evaluations and process improvements.
Provided after-hours support for
applications and project efforts when needed.
Supported and trained end users in
the proper use of applications and system functionality.
Education
Bachelor of Arts: PsychologyColby-Sawyer CollegeNew London, NH
Graduated with honors
Certifications
Business Analysis Certification - Boston University (2011-2012)
