Business Analyst III, Master Data Management Resume Example
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BUSINESS ANALYST III, MASTER DATA MANAGEMENT
Professional Summary
Detail-oriented professional with 14 plus years of high-quality technical &
functional experience providing data management, business
analysis
and systems support and configuration.
Collaborative, creative and critical thinking team player with strong
interpersonal and leadership skills.
Skills
|
Work History
Business Analyst III, Master Data ManagementDec 2015 - Current
Keurig Green Mountain, Inc.City , STATE
Keurig Green Mountain, Inc.City , STATE
- Identify process inefficiencies & implement process improvements to save time and manual intervention.
- Create and maintain pricing conditions within SAP in support of the B2B channel and MBlock sales.
- Support pricing and promotions for the B2C channel within SAP & Hybris.
- Develop connected data quality reports for MDM customer, material and vendor teams.
- Provide after-hours support for applications and project efforts.
Supervisor, Order Management Application AnalysisJun 2013 - Dec 2015
Keurig Green Mountain, Inc.City , STATE
Keurig Green Mountain, Inc.City , STATE
- Led a team of five Order Management Application Analysts supporting all B2B and B2C order management functions.
- Executed data conversions and incorporated expertise in business process mapping activities of OM related elements for SAP and Hybris implementations.
- Identified system and performance issues/opportunities and implemented application developments for break fixes and enhancements.
- Acted as security liaison for STO roles and job functions.
- Participated in other special projects, external audits, evaluations and process improvements.
- Followed internal procedures for change/incident management and escalation.
- Provided after-hours support for applications and project efforts when needed.
- Supported and trained end users in the proper use of applications and system functionality.
Order Management Application Analyst IIApr 2011 - Jun 2013
Keurig Green Mountain, Inc.City , STATE
Keurig Green Mountain, Inc.City , STATE
- Collaborated inter-departmentally to plan and implement new technologies and functionalities.
- Recommended and developed technical/functional designs for new application features.
- Oversaw implementation of application developments to correct or enhance identified performance issues and opportunities.
- Automated processes via external tools to handle repeatable tasks with large amounts of data.
- Worked with internal & external partners to consolidate and transition OM & fulfillment operations.
- Acted as
security auditor for all order management related data elements.
- Participated in special projects, external audits, evaluations and process improvements.
- Provided after-hours support for applications and project efforts when needed.
- Supported and trained end users in the proper use of applications and system functionality.
Subject Matter Expert, Order ManagementApr 2006 - Apr 2011
Keurig Green Mountain, Inc.City , STATE
Keurig Green Mountain, Inc.City , STATE
- Collaborated with internal and external partners to gather requirements, map data and processes to fulfill system upgrade business goals.
- Automated order entry processes to enable 3rd party call center order entry functionality.
- Led data mapping and implementations with both internal and external resources of order management related data elements for multiple acquisitions and internal consolidations.
- Acted as security auditor for all order management related data elements.
- Participated in special projects, external audits, evaluations and process improvements.
- Provided after-hours support for applications and project efforts when needed.
- Supported and trained end users in
the proper use of applications and system functionality.
Education
Bachelor of Arts: PsychologyColby-Sawyer CollegeCity, State
Graduated with honors
Certifications
Business Analysis Certification - Boston University (2011-2012)
Subject Matter Expert Development Series (2010)
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Resume Overview
School Attended
- Colby-Sawyer College
Job Titles Held:
- Business Analyst III, Master Data Management
- Supervisor, Order Management Application Analysis
- Order Management Application Analyst II
- Subject Matter Expert, Order Management
Degrees
- Bachelor of Arts : Psychology
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