Business Analyst Ii resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Professional Fraud Analyst. Certified Fraud Examiner. Licensed insurance professional. Continuous student of Professional Development. Top performer. Dedicated to internal and external customer service. Extensive experience combining diligent compliance practices, reporting and risk management with deep operational experience. Superior account management and cross-functional communication abilities. Strong analytical and problem-solving skills. Ability to identify a problem, analyze the source and recommend viable solutions. Communicates information of a complex nature to all levels of management in an easy-to-understand business language. Demonstrates initiative, perseverance, and commitment in accomplishing objectives. Proficient in driving sales, managing profit margins, controlling costs, and maximizing profitability.

  • Fraud Detection & Prevention
  • Workforce Analysis
  • Business Analysis
  • Efficiently Diverse
  • OSINT Search
  • Training/Employee Development
  • Business Development
  • Microsoft Office Suite including use of Visio, PowerPoint and SharePoint
  • NICE, Avaya and Aspect Workforce Management
  • Consultant
  • Customer service
  • Office Management
  • Risk management
  • Tech support
  • Strategic Planning
  • Operational Assessments
  • Business Process Mapping
  • Consulting
  • Staff Management
  • Needs assessments
  • Microsoft Office Suite
Work History
04/2017 to Current
Business Analyst II Crown Castle Usa Inc Alpharetta, GA,
  • Audit Daily Transactions and Distributions.
  • Monitor and Track pattern recognition and traits of Domestic and Foreign bad actors.
  • Work with other departments to implement client personal data breach corrections.
  • Applied honed problem-solving skills to analyze and resolve fraud issues impacting business operations.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
  • Recommended fraud operational improvements based on tracking and analysis of online and contact center data.
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
  • Developed fraud metrics derived from raw company data to track improvements in organizational efficiency.
  • Diminished process gaps and encouraged optimal productivity by closely supervising workflow of distribution processes and procedures.
06/2015 to 04/2017
BUSINESS ANALYST Valmet Corporation Texarkana, AK,
  • Recommended Security operational improvements based on tracking and analysis of Suspicious On Line data activity.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
06/2009 to 06/2015
Business Analyst Ventera Philadelphia, PA,
  • Metrics & Reporting for Contact Center Operations
  • Researched and compiled tailored analytics and reports for all senior management with Excel & Powerpoint.
  • Provided Daily/Weekly/Monthly/Quarterly/Annual and Ad Hoc reports for Inbound Contact Center
  • Developed Sharepoint sites for various Contact Center Teams.
  • Coordinated Monthly Life and Retirement Contact Centers data for reporting to global operations within specified timelines.
04/2007 to 06/2009
Customer Service Professional Winebow Santa Monica, CA,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Assisted customers by answering questions, responding to inquiries and handling telephone requests.
Expected in 09/1996
Associate of Arts Degree: Liberal Arts
Lee College - Baytown, TX
  • Graduated with 3.18 GPA
Expected in 05/2004
ChFC Chartered Financial Consultant: Financial Services
The American College - Bryn Mawr, PA,
  • Professional development completed in Financial Planning
Expected in 01/2008
CLU Chartered Life Underwriter: Financial Services
The American College - Bryn Mawr, PA,
  • Professional development completed in Life Underwriting
Expected in 03/2013
FLMI Fellow Life Management Institute:
LOMA (Life Office Management Association) - ,
  • Professional development completed in Life Insurance Operations Management
Expected in 03/2015
AIRC Associate Insurance Regulatory & Compliance 03/15/2015:
LOMA ( Life Office Management Association) - ,
  • Professional development completed in Insurance Regulatory & Compliance
Expected in 12/2020
Certified Fraud Examiner (CFE):
Association Certified Fraud Examiners (ACFE) - Austin, Tx,
  • Professional development completed in Fraud Eximanations
Expected in
License # XXXXX TO Date :
Texas Department Of Insurance - Austin, Tx,

General Lines Agent: Life, Accident, Health & HMO; Property and Casualty

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Resume Overview

School Attended

  • Lee College
  • The American College
  • The American College
  • LOMA (Life Office Management Association)
  • LOMA ( Life Office Management Association)
  • Association Certified Fraud Examiners (ACFE)
  • Texas Department Of Insurance

Job Titles Held:

  • Business Analyst II
  • Business Analyst
  • Customer Service Professional


  • Associate of Arts Degree
  • ChFC Chartered Financial Consultant
  • CLU Chartered Life Underwriter
  • FLMI Fellow Life Management Institute
  • AIRC Associate Insurance Regulatory & Compliance 03/15/2015
  • Certified Fraud Examiner (CFE)
  • License # XXXXX TO Date

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