Business Analyst Ii resume example with 14+ years of experience
(555) 432-1000 - - resumesample@example.com - -
Professional Fraud Analyst. Certified Fraud Examiner. Licensed insurance professional. Continuous student of Professional Development. Top performer. Dedicated to internal and external customer service. Extensive experience combining diligent compliance practices, reporting and risk management with deep operational experience. Superior account management and cross-functional communication abilities. Strong analytical and problem-solving skills. Ability to identify a problem, analyze the source and recommend viable solutions. Communicates information of a complex nature to all levels of management in an easy-to-understand business language. Demonstrates initiative, perseverance, and commitment in accomplishing objectives. Proficient in driving sales, managing profit margins, controlling costs, and maximizing profitability.
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- Audit Daily Transactions and Distributions.
- Monitor and Track pattern recognition and traits of Domestic and Foreign bad actors.
- Work with other departments to implement client personal data breach corrections.
- Applied honed problem-solving skills to analyze and resolve fraud issues impacting business operations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Recommended fraud operational improvements based on tracking and analysis of online and contact center data.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Developed fraud metrics derived from raw company data to track improvements in organizational efficiency.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of distribution processes and procedures.
- Recommended Security operational improvements based on tracking and analysis of Suspicious On Line data activity.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Metrics & Reporting for Contact Center Operations
- Researched and compiled tailored analytics and reports for all senior management with Excel & Powerpoint.
- Provided Daily/Weekly/Monthly/Quarterly/Annual and Ad Hoc reports for Inbound Contact Center
- Developed Sharepoint sites for various Contact Center Teams.
- Coordinated Monthly Life and Retirement Contact Centers data for reporting to global operations within specified timelines.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
Lee College - Baytown, TX
- Graduated with 3.18 GPA
The American College - Bryn Mawr, PA,
- Professional development completed in Financial Planning
The American College - Bryn Mawr, PA,
- Professional development completed in Life Underwriting
LOMA (Life Office Management Association) - ,
- Professional development completed in Life Insurance Operations Management
LOMA ( Life Office Management Association) - ,
- Professional development completed in Insurance Regulatory & Compliance
Association Certified Fraud Examiners (ACFE) - Austin, Tx,
- Professional development completed in Fraud Eximanations
Texas Department Of Insurance - Austin, Tx,
General Lines Agent: Life, Accident, Health & HMO; Property and Casualty
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Resume Overview
School Attended
- Lee College
- The American College
- The American College
- LOMA (Life Office Management Association)
- LOMA ( Life Office Management Association)
- Association Certified Fraud Examiners (ACFE)
- Texas Department Of Insurance
Job Titles Held:
- Business Analyst II
- BUSINESS ANALYST
- Business Analyst
- Customer Service Professional
Degrees
- Associate of Arts Degree
- ChFC Chartered Financial Consultant
- CLU Chartered Life Underwriter
- FLMI Fellow Life Management Institute
- AIRC Associate Insurance Regulatory & Compliance 03/15/2015
- Certified Fraud Examiner (CFE)
- License # XXXXX TO Date
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