business analyst ii resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
  • Results driven Education and Training Specialist with expertise in operations and management. Proven success with developing and articulating company objectives clearly to maximize team performance. Accomplished in providing accurate business analytics and reporting to the executive management team.
  • Flexible and versatile Business Analyst specializing in developing innovative solutions to organizational problems. Advanced knowledge of asset tracking software. Committed to providing accurate, effective advice to customers.
  • Detail-oriented Business Analyst with [Number] years of experience serving customers. Maintains excellent problem-solving skills. Provides extensive social media marketing analysis experience.
  • Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Successful provider of [Type] financial services.
  • Qualified Business Intelligence Analyst versed in data mapping and user acceptance testing to solve complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.
05/2012 to 10/2019
Area Director Air Evac Lifeteam Duncan, OK,
  • Establishes training programs for staff members to increase sales, customer relations and performance.
  • Makes Informed decision by collecting data and analyzing reports.
  • Maintains strong leadership team by developing new supervisors from within and motivating success.
04/2011 to 05/2012
Senior Lead Operations Specialist Decatur Public Schools Decatur, IL,
  • Managed team of up to 10 associates.
  • Provided leadership and development to achieve daily tasks.
  • Acted as liaison between internal departments to provide manual loan documentation upon request.
  • Served as subject matter expert providing details to internal stakeholders regarding team function, resource availability and system capabilities.
  • Acted as first point of contact for team members on all processing and procedural questions.
  • Conducted interviews for potential new hires for open positions within the team.
  • Produced manual letters through a mail merge when there are exceptions in the normal process.
  • Created and consistently updated departmental procedures on company intranet library.
  • Collected weekly and monthly statistics and verified productivity according to service level agreements.
  • Participated in projects and initiatives, ensuring successful completion of deliverables within established deadlines as assigned by senior management.
  • Ensured that audits were completed accurately by consistently utilizing applicable audit checklists and referencing established operational procedures.
03/2008 to 04/2011
Substitute Teacher The Hain Celestial Group, Inc. Bentonville, AR,
  • Completed teaching assignments simultaneously with doctoral coursework.
  • Acted as a long-term substitute providing instruction for secondary students GAP: In furthering education.
10/2005 to 08/2007
Director of Operations Crossroads Family Services City, STATE,
  • Managed daily operations of non-profit organization.
  • Oversaw aspects of human resources including interviewing; hiring and supervising employees; learning and development for new hires; employee coaching and employee relations.
  • Processed payroll, reconciled bank statements, and assisted with grant writing process.
  • Ensured that all operational expenses were monitored, reconciled and paid ensuring no negative impact to clients and their families.
  • Administered employee email accounts and user logins for computer access.
  • Tracked offenders’ completion of programs to provide feedback to probation office, referring court or agency.
  • Enrolled families into adjudication programs and provided personal feedback regarding payment and attendance guidelines.
  • Ensured that the maximum parent/student occupancy levels were properly managed and maintained.
Education and Training
Expected in 06/2002 to to
University of Phoenix - Metairie, LA,
Expected in 05/2000 to to
Bachelor of Science: Business Administration
Southern University - New Orleans, LA,
  • Data analysis
  • Data processing
  • Strong writing and verbal communication
  • Forecasting and planning
  • Staff training and development
  • Microsoft Office: Advanced Proficiency - Excel (Vlookup, Pivots, formulas), Access (queries, tables) Word, and PowerPoint
  • Proprietary Systems: Advanced Proficiency - MSP/Lending Portal (Fidelity/ BlackKnight), Lender Live (Vendor Application), Agent Desktop, EURC, RSAM, SharePoint, TOAD

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Resume Overview

School Attended

  • University of Phoenix
  • Southern University

Job Titles Held:

  • Area Director
  • Senior Lead Operations Specialist
  • Substitute Teacher
  • Director of Operations


  • MBA
  • Bachelor of Science

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