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Business Analyst I Resume Example

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FarahHafen
Summary

Creative Business Analyst with broad-based background in the City of Henderson. Recognized as decisive leader and excellent team player. Proactive and personable with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Committed to providing lasting value to the City.

Skills
  • Excellent interpersonal communications
  • Forecasting and planning
  • Project management
  • Business process improvement
  • User acceptance testing
  • Rapport and relationship building
  • Multidisciplinary team leadership
  • Social media marketing
  • Special events planning
  • Workflow management
  • Contract negotiations and administration
  • Team collaboration
  • Content development
  • Consistent brand messaging
Experience
Business Analyst I, Company Name, June 2020-CurrentCity, State
  • Provided analytical support through business process reviews and business strategy development to support the Security and Emergency Preparedness program.
  • Initiated process reviews with cross-functional operational groups to write policies and procedures to ensure alignment with the Security Master Plan and AWWA G430 Standard.
  • Stayed up to date on federal, state and local regulations governing emergency response plans.
  • Liaised with DUS sections and Marketing to develop social media content and print publications for the Utility.
  • Lead monthly DUS Communications Advisory Committee meetings.
  • Provided project oversight to support the branding campaign and the creation of new department logo.
  • Interacted effectively with DUS sections during the website migration to ensure content and messaging was current and valuable for customers.
  • Developed communication engagement strategy and coordinated the Utility's participation at community events.
Leisure Sales Coordinator, Company Name, June 2019-May 2021City, State
  • Participated in travel conferences and tradeshows to promote Henderson as a premier leisure destination.
  • Identified, researched and qualified sponsorship opportunities for promoter events in Henderson.
  • Maintained working relationships with hospitality partners, local businesses and promoters.
  • Implemented creative marketing strategies to drive visitors to the destination
  • Created and delivered Visit Henderson presentation to travel planners.
  • Constructed engaging content for various platforms to include blogs, social media and print publications.
  • Analyzed user engagement with communications and recommended changes to improve results.
  • Coordinated tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
Events Coordinator, Company Name, April 2011-May 2019City, State
  • Oversaw event logistics, venue scheduling and accommodations.
  • Planned, coordinated and executed meetings, weddings and special events.
  • Maintained close communication with clients to mitigate service issues.
  • Coordinated vendors, timelines and budgets for events.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
  • Assessed event success and identified improvement areas through client feedback.
  • Conducted SWOT Analysis
  • Conducted User Acceptance Testing for cloud-based hospitality program
  • Directed staff as needed
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Identified and recommended money-saving strategies for events to bring costs within budget.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw and tracked event expenses to meet budget requirements.
  • Fostered relationships with customers to expand customer base and retain business.
  • Oversaw changes and coordinated change orders and contract reviews.
Executive Administrative Assistant, Company Name, March 2010-April 2011City, State
  • Managed director's calendar and prepared meeting agenda and materials.
  • Prepared and updated office records, spreadsheets and presentations to support directors and managers needs.
  • Created PowerPoint presentations used for diverse business needs.
  • Created newsletters to share department updates and events.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Acted as recording secretary for Henderson Space & Science Center.
  • Assisted in preparing ordinances, bylaws and resolutions proposed by Henderson Space & Science Center and Cultural Arts & Tourism Commission for approval.
  • Oversaw posting of public notice of meetings, dates and times and distributed communications to appropriate parties.
  • Scheduled and maintained records of Henderson Space & Science Center and Cultural Arts & Tourism Commission.
Education and Training
Bachelor of ScienceBusiness Administration And Management, , , Western Governors University, , CityStateJune 2021
Associate of ArtsCommunications, , College of Southern Nevada, , CityMay 2014
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Resume Overview

School Attended

  • Western Governors University
  • College of Southern Nevada

Job Titles Held:

  • Business Analyst I
  • Leisure Sales Coordinator
  • Events Coordinator
  • Executive Administrative Assistant

Degrees

  • Bachelor of Science
    Associate of Arts

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