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Summary
Creative Business Analyst with broad-based background in the City of Henderson. Recognized as decisive leader and excellent team player. Proactive and personable with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Committed to providing lasting value to the City.
Skills
Excellent interpersonal communications
Forecasting and planning
Project management
Business process improvement
User acceptance testing
Rapport and relationship building
Multidisciplinary team leadership
Social media marketing
Special events planning
Workflow management
Contract negotiations and administration
Team collaboration
Content development
Consistent brand messaging
Experience
06/2020 to CurrentBusiness Analyst INfi Industries | Glenwood, IL,
Provided analytical support through business process reviews and business strategy development to support the Security and Emergency Preparedness program.
Initiated process reviews with cross-functional operational groups to write policies and procedures to ensure alignment with the Security Master Plan and AWWA G430 Standard.
Stayed up to date on federal, state and local regulations governing emergency response plans.
Liaised with DUS sections and Marketing to develop social media content and print publications for the Utility.
Lead monthly DUS Communications Advisory Committee meetings.
Provided project oversight to support the branding campaign and the creation of new department logo.
Interacted effectively with DUS sections during the website migration to ensure content and messaging was current and valuable for customers.
Developed communication engagement strategy and coordinated the Utility's participation at community events.
06/2019 to 05/2021Leisure Sales CoordinatorMarriott International | Tarrytown, NY,
Participated in travel conferences and tradeshows to promote Henderson as a premier leisure destination.
Identified, researched and qualified sponsorship opportunities for promoter events in Henderson.
Maintained working relationships with hospitality partners, local businesses and promoters.
Implemented creative marketing strategies to drive visitors to the destination
Created and delivered Visit Henderson presentation to travel planners.
Constructed engaging content for various platforms to include blogs, social media and print publications.
Analyzed user engagement with communications and recommended changes to improve results.
Coordinated tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
04/2011 to 05/2019Events CoordinatorMarriott International | Wayne, PA,
Oversaw event logistics, venue scheduling and accommodations.
Planned, coordinated and executed meetings, weddings and special events.
Maintained close communication with clients to mitigate service issues.
Coordinated vendors, timelines and budgets for events.
Directed event production in collaboration with sponsors, hosts and internal teams.
Assessed event success and identified improvement areas through client feedback.
Conducted SWOT Analysis
Conducted User Acceptance Testing for cloud-based hospitality program
Directed staff as needed
Designed and maintained spreadsheets documenting vendor, facility and guest information.
Identified and recommended money-saving strategies for events to bring costs within budget.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Oversaw and tracked event expenses to meet budget requirements.
Fostered relationships with customers to expand customer base and retain business.
Oversaw changes and coordinated change orders and contract reviews.
03/2010 to 04/2011Executive Administrative AssistantDover Corporation | Conyers, GA,
Managed director's calendar and prepared meeting agenda and materials.
Prepared and updated office records, spreadsheets and presentations to support directors and managers needs.
Created PowerPoint presentations used for diverse business needs.
Created newsletters to share department updates and events.
Set up meeting and event logistics for senior management and updated calendars.
Acted as recording secretary for Henderson Space & Science Center.
Assisted in preparing ordinances, bylaws and resolutions proposed by Henderson Space & Science Center and Cultural Arts & Tourism Commission for approval.
Oversaw posting of public notice of meetings, dates and times and distributed communications to appropriate parties.
Scheduled and maintained records of Henderson Space & Science Center and Cultural Arts & Tourism Commission.
Education and Training
Expected in 06/2021Bachelor of Science | Business Administration And ManagementWestern Governors University, Salt Lake City, UTGPA:
Expected in 05/2014Associate of Arts | CommunicationsCollege of Southern Nevada, Henderson, NV, GPA:
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