Business Analyst I Resume Example
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BUSINESS ANALYST I
Experience
05/2010 to Current
Business Analyst INfi Industries － Mchenry , IL
- Work with ERP system (Lawson), Point of use (PAR-E), Code Management system (MedAssets), and B2B (GHX) system for procurement needs.
- Review, analyze and modify applications including debugging and configuration and education to support all procurement and records related application systems.
- Interact with all clinical and business areas to maintain, implement, troubleshoot, analyze and improve the clinical and business information systems and applications.
- Provide daily business and technical support, on-site and remotely as needed to ensure proper function of system.
- Develop scripts to support operations and maintenance.
- Maintain the Information Systems at optimal levels by developing and maintaining customer-owned files and databases.
- Perform month end/year end closings and perform system related functions related to annual physical inventories.
- Using Lawson Add-Ins or working with Crystal Developers where needed for departmental reporting needs.
10/2009 to 05/2010
Help Desk SpecialistGeneral Dynamics － Pearl Harbor , HI
- Monitored and answered Help Desk telephone line, voice mail, and e-mail requests for technical support.
- Assisted in identification, research and resolution of technical issues.
- Followed procedures to track and monitor issues, and if necessary, escalate to appropriate IS staff member, to ensure a timely resolution.
- Assisted other IS Department staff with project needs.
10/2001 to 04/2008
Systems AnalystAmerican Cast Iron Pipe Company － Charlottesville , VA
- Coded, reviewed, prepared test data, tested, debugged and implemented patient information systems.
- Produced routine program, system and user documentation for systems.
- Performed routine analysis and troubleshooting for various business and clinical applications.
- Managed user signons and passwords for Novell/Microsoft Active Directory network, patient information system, and email.
- Monitored IT help desk and assigned issues to appropritate technicians.
- Installed and troubleshot desktop hardware and software.
- Educated new IT employees in help desk, timesheet, and time tracking applications.
- Gave overview of IT to new Samaritan employees during hospital orientation.
- Educated hospital employees on how to use end-user version of help desk software.
- Participant in Samaritan IT committees: Information Technology Operating Committee, Revenue Integrity Committee, Change Management, Medication Administration Checking Commitee, Clinical Documentation Committee.
- Participant in Siemens corporate committees: GEMS Guidance Committee (help desk application), Best Practices/Customer Quality Committee.
07/2001 to 10/2001
ProgrammerOerlikon － Amherst , OH
- Visual Basic/Visual Basic Script.
- Programmed in Microsoft Access using Visual Basic script for company and client applications:.
- Online technical parts database for client, time and attendance application for company employees.
- Programmed in Visual Basic and designed install/update/uninstall program for client databases.
Education
2001
Associate's Degree: Business Computer ProgrammingNorth Central State College － City, StateGPA: GPA: 3.9 Vice President of NCSC College Ambassadors.
* Member of the Beta Theta Eta chapter of the Phi Theta Kappa Honor Society.Business Computer Programming GPA: 3.9 Visual Basic, SQL, C++, Oracle forms, RPG IV, COBOL. Vice President of NCSC College Ambassadors.
* Member of the Beta Theta Eta chapter of the Phi Theta Kappa Honor Society.
1997
Bachelor of Arts: Communication SciencesCase Western Reserve University － City, StateGPA: Area of study focused in communicative disorders with a minor in psychology.
* Received Dean's List award.Communication Sciences Area of study focused in communicative disorders with a minor in psychology.
* Received Dean's List award. Served as residence hall council vice-president during 1994-95 academic year and hall council
president during 1995-96 academic year.
* Received Hall Council of the Year award during vice-presidency.
Skills
Active Directory, B2B, C++, Crystal Reports, Database Administration, Documentation, e-mail, email, ERP, forms, GEMS, Help Desk, Information Systems, Information Technology, Lawson, Medication Administration, Microsoft Access, network, Novell, Oracle, procurement, Quality, reporting, research, RPG IV, scripts, Siemens, SQL, technical support, technical support, user documentation, telephone, troubleshoot, troubleshooting, Visual Basic Script, Visual Basic, voice mail
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Resume Overview
School Attended
- North Central State College
- Case Western Reserve University
Job Titles Held:
- Business Analyst I
- Help Desk Specialist
- Systems Analyst
- Programmer
Degrees
- Associate's Degree : Business Computer Programming
Bachelor of Arts : Communication Sciences
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