Detail-oriented Business Analyst with over 20 years of experience serving customers. Maintains excellent problem-solving skills. Flexible and versatile Business Analyst specializing in developing innovative solutions to organizational problems. Committed to providing accurate, effective advice to customers.
Choosing the most effective strategy to inspire and influence others to meet business objective
Agile, Functional, Microsoft Access, Six Sigma
Business Analysis, Information Technology, Optimization, Strategy
Business Intelligence, Leadership skills, Presentations, Answer Phones
Business processes, Leadership, Producing, Time management
Requirements Gathering, User Interface
Clients, Meetings, Requirements Analysis
Customer service
User acceptance testing
Forecasting and planning
Project management
Education and Training
Louisiana State University of ShreveportShreveport, LAExpected in 2021 ā āMaster's:Project Management - GPA:
WVU Institute of TechnologyMontgomery, WVExpected in 1997 ā āBachelor's:Health Service Administration - GPA:
Valley High SchoolSmithers, WV, Expected in May/1991 ā āHigh School Diploma: - GPA:
Certifications
Lean Practitioner, Transformance Advisors - May 2, 2020 to May 2, 2025
Six Sigma Green Belt, Transformance Advisors- December 16, 2020 to December 16, 2025
Member ID 6937499, Project Management Institute - 2021
Member ID 6937499, PMI West Virginia, Ohio Valley Chapter -2021
Experience
L3harris - Business Analyst Hurlburt Field, FL, 04/2013 - Current
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and
developing and implementing solutions.
Leading ongoing reviews of business processes and developing optimization strategies.
Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
Conducting meetings and presentations to share ideas and findings.
Performing requirements analysis.
Documenting and communicating the results of your efforts.
Effectively communicating your insights and plans to cross-functional team members and
management.
Gathering critical information from meetings with various stakeholders and producing useful reports.
Working closely with clients, technicians, and managerial staff.
Providing leadership, training, coaching, and guidance to junior staff.
Allocating resources and maintaining cost efficiency.
Ensuring solutions meet business needs and requirements.
Performing user acceptance testing.
Managing projects, developing project plans, and monitoring performance.
Updating, implementing and maintaining procedures.
Prioritizing initiatives based on business needs and requirements.
Serving as a liaison between stakeholders and users.
Managing competing resources and priorities.
Monitoring deliverables and ensuring timely completion of projects.
System Access:
Adding and Terminating employees to/from all required systems used by Bureau of Child Support
Enforcement
Help Desk:
Answer Phones/Emailing dealing with issues regarding the System Child Support uses known as OSCAR
or one of the other 11 internet based systems used.
Reset passwords, correcting user error, trouble shooting system issues and notifying Programmers.
WV DHHR - Child Support Specialist III Interstate Specialist City, STATE, 04/2001 - 05/2013
Prepared documentation of administrative and legal actions related to child support orders.
Collaborated with social agencies in support of children due child support.
Maintained current knowledge of child support policies and procedures, West Virginia family law, and federal regulations.
Executed appropriate case action to locate absent parents.
Conducted detailed investigations to locate individuals, verify employment and determine assets.
Monitored cases and reviewed to determine eligibility for closure.
Reviewed and maintained child support files and databases.
Verified and authenticated validity and admissibility of evidence, preserving integrity for court hearings.
WV DHHR - Child Support Legal Assistant City, STATE, 10/2000 - 04/2001
Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
Prepared documentation of administrative and legal actions related to child support orders.
Assessed child support cases to determine appropriate case action.
Addressed legal issues, assisting with hearings and providing testimony to inform custody arrangements
Collaborated with social agencies in support of children due child support.
Executed appropriate case action to locate absent parents.
Reviewed and maintained child support files and databases.
Prepared forms and reports indicating current case statuses and schedules.
Conducted detailed investigations to locate individuals, verify employment and determine assets.
Maintained current knowledge of child support policies and procedures, West Virginia family law, and federal regulations.
Monitored cases and reviewed to determine eligibility for closure.
Verified and authenticated validity and admissibility of evidence, preserving integrity for court hearings.
Assisted prosecuting attorney with collection of necessary data in preparation for cases.
Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
Gathered information from custodial parents and documented case history in case management software.
Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
Maintained confidential customer documentation to prevent data compromise and comply with HIPAA regulations.
Maintained thorough and accurate records outlining program operations and participant progress.
Built and maintained strong relationships with customers by successfully resolving issues and responding promptly to phone inquiries.
Answered questions and responded to inquiries to deliver high level of service to customers.
WV DHHR - Food Stamps and Medicaid Eligibility Worker City, STATE, 01/1998 - 10/2000
Conducted interviews with applicants, explaining benefits process and which programs were available.
Utilized Mainframe system when inputting applicant information into agency's computer system.
Processed benefits applications, including documents for food stamps and medical assistance.
Called applicants to set up appointments and explain benefits processes.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
Reviewed criteria for different aid programs to determine eligibility for various applicants.
Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
Explained eligibility details and affordability options to patients with kindness and respect.
Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
Collaborated with others to discuss new benefit opportunities.
Maintained updated adult medicaid information and eligibility through the Holcomb log.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Willing to relocate: Anywhere
Additional Information
XXXXXXXXX , May be willing to relocate with in the Unites States, Authorized to work in the US for any employer
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School Attended
Louisiana State University of Shreveport
WVU Institute of Technology
Valley High School
Job Titles Held:
Business Analyst
Child Support Specialist III Interstate Specialist
