LiveCareer-Resume

business analyst resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Detail-oriented Business Analyst with over 20 years of experience serving customers. Maintains excellent problem-solving skills. Flexible and versatile Business Analyst specializing in developing innovative solutions to organizational problems. Committed to providing accurate, effective advice to customers.

Skills
  • It Specialist
  • Information Technology
  • Help Desk
  • Network Support
  • Business Analysis
  • User Acceptance Testing
  • Requirements Gathering
  • Requirements Analysis
  • User Interface (UI)
  • Business Intelligence
  • Waterfall
  • Business Requirements
  • Time management
  • Customer service
  • Microsoft Access
  • Agile
  • Assessments
  • Management & leadership skills: Impact & influence — Proficient
  • Choosing the most effective strategy to inspire and influence others to meet business objective
  • Agile, Functional, Microsoft Access, Six Sigma
  • Business Analysis, Information Technology, Optimization, Strategy
  • Business Intelligence, Leadership skills, Presentations, Answer Phones
  • Business processes, Leadership, Producing, Time management
  • Requirements Gathering, User Interface
  • Clients, Meetings, Requirements Analysis
  • Customer service
  • User acceptance testing
  • Forecasting and planning
  • Project management
Experience
Business Analyst, 04/2013 to Current
L3harrisHurlburt Field, FL,
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Leading ongoing reviews of business processes and developing optimization strategies.
  • Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
  • Conducting meetings and presentations to share ideas and findings.
  • Performing requirements analysis.
  • Documenting and communicating the results of your efforts.
  • Effectively communicating your insights and plans to cross-functional team members and management.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Working closely with clients, technicians, and managerial staff.
  • Providing leadership, training, coaching, and guidance to junior staff.
  • Allocating resources and maintaining cost efficiency.
  • Ensuring solutions meet business needs and requirements.
  • Performing user acceptance testing.
  • Managing projects, developing project plans, and monitoring performance.
  • Updating, implementing and maintaining procedures.
  • Prioritizing initiatives based on business needs and requirements.
  • Serving as a liaison between stakeholders and users.
  • Managing competing resources and priorities.
  • Monitoring deliverables and ensuring timely completion of projects.
  • System Access: Adding and Terminating employees to/from all required systems used by Bureau of Child Support Enforcement Help Desk: Answer Phones/Emailing dealing with issues regarding the System Child Support uses known as OSCAR or one of the other 11 internet based systems used.
  • Reset passwords, correcting user error, trouble shooting system issues and notifying Programmers.
Child Support Specialist III Interstate Specialist, 04/2001 to 05/2013
WV DHHRCity, STATE,
  • Prepared documentation of administrative and legal actions related to child support orders.
  • Collaborated with social agencies in support of children due child support.
  • Maintained current knowledge of child support policies and procedures, West Virginia family law, and federal regulations.
  • Executed appropriate case action to locate absent parents.
  • Conducted detailed investigations to locate individuals, verify employment and determine assets.
  • Monitored cases and reviewed to determine eligibility for closure.
  • Reviewed and maintained child support files and databases.
  • Verified and authenticated validity and admissibility of evidence, preserving integrity for court hearings.
Child Support Legal Assistant , 10/2000 to 04/2001
WV DHHRCity, STATE,
  • Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
  • Prepared documentation of administrative and legal actions related to child support orders.
  • Assessed child support cases to determine appropriate case action.
  • Addressed legal issues, assisting with hearings and providing testimony to inform custody arrangements
  • Collaborated with social agencies in support of children due child support.
  • Executed appropriate case action to locate absent parents.
  • Reviewed and maintained child support files and databases.
  • Prepared forms and reports indicating current case statuses and schedules.
  • Conducted detailed investigations to locate individuals, verify employment and determine assets.
  • Maintained current knowledge of child support policies and procedures, West Virginia family law, and federal regulations.
  • Monitored cases and reviewed to determine eligibility for closure.
  • Verified and authenticated validity and admissibility of evidence, preserving integrity for court hearings.
  • Assisted prosecuting attorney with collection of necessary data in preparation for cases.
  • Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
  • Gathered information from custodial parents and documented case history in case management software.
  • Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
  • Maintained confidential customer documentation to prevent data compromise and comply with HIPAA regulations.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Built and maintained strong relationships with customers by successfully resolving issues and responding promptly to phone inquiries.
  • Answered questions and responded to inquiries to deliver high level of service to customers.
Food Stamps and Medicaid Eligibility Worker, 01/1998 to 10/2000
WV DHHRCity, STATE,
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Utilized Mainframe system when inputting applicant information into agency's computer system.
  • Processed benefits applications, including documents for food stamps and medical assistance.
  • Called applicants to set up appointments and explain benefits processes.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
  • Reviewed criteria for different aid programs to determine eligibility for various applicants.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Collaborated with others to discuss new benefit opportunities.
  • Maintained updated adult medicaid information and eligibility through the Holcomb log.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Education and Training
Master's: Project Management, Expected in 2021 to Louisiana State University of Shreveport - Shreveport, LA
GPA:
Bachelor's: Health Service Administration, Expected in 1997 to WVU Institute of Technology - Montgomery, WV
GPA:
High School Diploma: , Expected in May/1991 to Valley High School - Smithers, WV,
GPA:
Willing to relocate: Anywhere
Additional Information
  • XXXXXXXXX , May be willing to relocate with in the Unites States, Authorized to work in the US for any employer
Certifications
  • Lean Practitioner, Transformance Advisors - May 2, 2020 to May 2, 2025
  • Six Sigma Green Belt, Transformance Advisors- December 16, 2020 to December 16, 2025
  • Member ID 6937499, Project Management Institute - 2021
  • Member ID 6937499, PMI West Virginia, Ohio Valley Chapter -2021
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Resume Overview

School Attended

  • Louisiana State University of Shreveport
  • WVU Institute of Technology
  • Valley High School

Job Titles Held:

  • Business Analyst
  • Child Support Specialist III Interstate Specialist
  • Child Support Legal Assistant
  • Food Stamps and Medicaid Eligibility Worker

Degrees

  • Master's
  • Bachelor's
  • High School Diploma

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