business analyst resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • Scrum
  • Scaled Scrum
  • SDLC
  • Agile Frameworks
  • Transformation
  • Outstanding communication as well as leadership.
  • Dependability and Integrity
  • Complex Problem Solving
  • Customer Communication
  • Recommendations for Action
  • Public Speaking
Professional Summary

A business Analyst, team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.


Certified Scrum Master (CSM)

Certified Scrum Product Owner (CSPO)

Certified Scaled Scrum (CSS)

Series 6 & 63 – Securities L&H, P&C

Work History
07/2016 to Current
Business Analyst Afs Acceptance Fort Lauderdale, FL,
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Participate in Agile/Scrum team meetings
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
  • Closely collaborated with project members to identify and quickly address problems.
  • Investigated and corrected or escalated project problems.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
03/2005 to 07/2016
Insurance Agent First Mid-Illinois Bancshares, Inc. Charleston, IL,
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Trained and coached new and existing employees to boost staff productivity.
  • Trained and motivated employees to perform daily business functions.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
11/1999 to 03/2005
Head, Insurance Portfolio Analyst Sedgwick Claims Management Services, Inc. Eden Prairie, MN,
  • Clients risk assessment and Insurance Plan recommendation which improved persistency from 80% to 90%.
  • Based on this information acquired, professional advice is provided using my skills and company business rules.
  • Daily operational balance with home office via urgent connection and Scheduled connection
  • New applications recorded, updated, and met clients’ needs.
  • Group Presentation of various company products to clients.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Increased customer loyalty and retention.
12/1992 to 04/1997
Operational Manager Wema Bank City, STATE,
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Daily Operation & Treasury Balancing.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Managed over 15 Customers per day.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
  • Identified and resolved unauthorized, unsafe or ineffective practices
Expected in 2018
MSc: Financial Services
The American College of Financial Services - Bryn Mawr, PA
Expected in 1995
MSc: Financial Management
Ondo State University - ,
Expected in 1991
BSc.: Statistics
The Polytechnic - Ibadan ,
  • 2x Earned “Championships” award for Meeting company production goals on all product lines. 3% of employees qualified.
  • 4x Earned “Toppers” awards for Meeting company production goals on single line. 7% of employees qualified.
  • 1x Agent of the Year Award.
Additional Information
  • Volunteer: Leading volunteer teams in a defined geographic area to accomplish goals in the areas of church, community, media and prayer mobilization and the establishment and retention of a collection network.
  • Book Authored: Decision Time, Now with Study Guide, Seeds of Gold, etc.
  • Financial Industry Regulatory Authority (FINRA, SIPC)
  • Life Underwriter Training Council Fellow (LUTCF, NAIFA)

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Resume Overview

School Attended

  • The American College of Financial Services
  • Ondo State University
  • The Polytechnic

Job Titles Held:

  • Business Analyst
  • Insurance Agent
  • Head, Insurance Portfolio Analyst
  • Operational Manager


  • MSc
  • MSc
  • BSc.

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