business analyst resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Over 4 years of experience as a business analyst, consultant. Solid expertise of software development life cycle (SDLC) from gathering requirements, design, development (configuration and integration), testing, training, implementation and production support for multiple companies in agile and waterfall methodologies.

  • Leadership and interpersonal skills to engage and motivate team members
  • Knowledge of Scrum, Scaled Agile, Lean Agile, XP, Kanban and other Agile development techniques
  • trong emphasis on teamwork and close collaboration across all roles and functions
  • Ability to work with vendors and stakeholders to identify project risks, constraints and dependencies
  • Initiative and strong attention to detail
  • Ability to understand and aggregate product knowledge, including execution to product roadmap
  • Ability to synchronize with non-technical teams to deliver product releases smoothly, and managing multiple projects simultaneously
  • Ability to handle conflict resolution well, facilitating discussion and alternatives of different approach.
Work History
08/2020 to Current
Business Analyst American Modern Insurance Group Redfox, KY,
  • Create and manage a backlog of requirements and build out a roadmap for prioritized Projects.
  • Develop processes to elicit requirements gathering to ensure the accuracy and detail needed to create detailed requirements.
  • Research, gather and create business and technical requirements based on Project priorities.
  • Partner with department stakeholders to ensure optimal design and delivery of appropriate solutions.
  • Create documentation for applications and features to assist with Project training, system integrations and implementation.
  • Document requirements as Business Requirement Documents, Epics and User Stories.
  • Support Sprint efforts by ensuring backlog preparation/prioritization and in Sprint support for the Development Team.
  • Prepare use cases, gap analysis, system flows and/or process flows as needed.
  • Participate in all Agile ceremonies, support the Scrum Master in resolving roadblocks.
  • Support the Agile Team with the backlog, to decompose and estimate stories. Answer questions from developers and partner with the business to clarify requirements.
  • Demonstrate completed development work or Projects to stakeholders.
  • Approve acceptance criteria/definition of done along with QA prior to Production release.
  • Monitor and assess application adoption and performance post-Production launch.
  • Manage application issues/defects, fixes, and enhancement
07/2018 to 08/2020
Business Analyst American Modern Insurance Group Sacramento, CA,
  • Work closely with Operations team members, inter-departmental teams, clients, and managerial staff.
  • Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement optimization strategies.
  • Stay up to date on the latest processes and medical billing guidelines to identify claim editing, fee schedule, and systematic changes for implementation.
  • Perform requirements analysis.
  • Document and communicate research results.
  • Conduct meetings and presentations to share ideas and findings.
  • Effectively communicate insights and plans to cross-functional team members and management.
  • Gather critical information from meetings with various stakeholders and create useful reports.
  • Ensure solutions meet business needs and requirements.
  • Perform system integration and user acceptance testing.
  • Manage projects, develop project plans, and monitor performance.
  • Manage competing resources and priorities.
  • Prioritize initiatives based on business needs and requirements.
  • Monitor deliverables and ensure timely completion of projects.
  • Update, implement, and maintain procedures.
  • Serve as a liaison between various stakeholders.
05/2017 to 07/2018
Business Analyst Intern Cyanogen, Inc. Menlo Park, CA,
  • Support Senior Analyst to define data, KPIs and targets along with the process to capture relevant information to take fact-based business decisions
  • Develop ad-hoc analyses to support the development of the multichannel strategy using both online (Tableau, Salesforce) and offline (Excel, Power Point) software
  • Partner with all Business Intelligence, Sales Effectiveness and Master Data Management teams to provide business and process requirements for new systems or system enhancements
  • Provide training, communication, and change management within the organization on processes and tools
  • Create and maintain reporting and metrics for internal customers
  • Provide dashboards to support management of business strategies and analytics.
Expected in to to
Bachelor of Science: Biology
Fortis College - Norfolk - Norfolk, VA

Professional Scrum Master (PSMl)

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Resume Overview

School Attended

  • Fortis College - Norfolk

Job Titles Held:

  • Business Analyst
  • Business Analyst
  • Business Analyst Intern


  • Bachelor of Science

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