business analyst resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

I’m an enthusiastic professional Business Analyst, fluent in multiple languages and have 7 years of experience in Business and IT Analysis. Experienced in all phases of the software development life cycle including requirements gathering, analysis, design and implementation. I’m a self-starter with a positive attitude and I am eager to bring new ideas to Software Development teams while expanding my knowledge and experience in the Business/IT analysis domain.

  • Excellent oral, and written, communication skills and very organized; highly motivated and an effective team member.
  • Change management: Proficiency in managing organizational change by assessing the impact of proposed changes, developing change management strategies, and facilitating smooth transitions.
  • Business process modeling: Knowledge of process modeling techniques such as BPMN (Business Process Model and Notation) to visually represent and communicate business process
  • Digital space marketing
  • API mapping
  • Experienced working with IT specialists
  • Managing Visual Task Boards
  • Coordinated activities with project leadership and planning.
  • Analyzing high-level business requirements and decomposing them into functional and non-functional requirements, Use Cases, User Stories, and Story Cards with testable acceptance criteria.
  • Beginner in using SQL to communicate with Database
  • Business acumen: Understanding of how businesses operate, including industry trends, market dynamics, and competitive landscapes.
  • Data migration
  • ETL
  • AWS
  • Strategic thinking: Ability to think critically and develop strategic plans to address business challenges and achieve organizational goals
  • Requirements gathering: Proficiency in eliciting, documenting, and analyzing business requirements from stakeholders to define project scope and objectives
  • Process analysis and improvement: Capability to assess existing business processes, identify inefficiencies, and propose improvements to optimize operations
  • Problem-solving: Aptitude for identifying business problems, conducting root cause analysis, and proposing innovative solutions to drive business growth and efficiency
  • Quality assurance: Knowledge of quality assurance principles and practices to ensure that business requirements are met, and deliverables are of high quality
  • Proficient in Jira
  • Proficient in Microsoft Word, PowerPoint, Excel, Visio, Outlook
  • Proficient with Windows 2000, XP, 7, 8, 10
  • Acceptance test–driven development (ATDD)
  • Data analysis: Competence in analyzing and interpreting business data to identify trends, patterns, and insights that can drive informed decision-making
  • Financial analysis: Understanding of financial concepts and the ability to analyze financial statements, perform cost-benefit analyses, and evaluate investment opportunities
  • Stakeholder management: Skill in effectively engaging and communicating with stakeholders at various levels of the organization to understand their needs, gain buy-in, and ensure project success
  • Project management: Familiarity with project management methodologies and tools to plan, coordinate, and execute business projects, ensuring timely delivery and adherence to quality standards
  • Presentation and communication: Strong verbal and written communication skills to articulate complex ideas, present findings, and influence stakeholders effectively
  • Relationship building: Ability to build and maintain relationships with cross-functional teams, stakeholders, and external partners to foster collaboration and achieve shared objectives
  • Industry knowledge: Continuous learning and staying updated on industry trends, regulations, and best practices relevant to the business domain
  • Working within the Agile and Waterfall framework to develop and enhance software
  • Working with business partners/stakeholders to elicit and document high level business requirements via JAD sessions and other types of working sessions
  • Test Case Design and Test Execution
  • Creating and managing requirement/work traceability
  • Decision Making
  • Stakeholder Communication
  • Business Requirements
  • Recommendations for Action
12/2020 to Current
Business Analyst Averity New York, NY,
  • Defined the project scope using various elicitation techniques to gather the requirements
  • Conducted several focus group sessions, interviews, and brainstorming sessions with the business to identify the business requirements
  • Worked in a technical cloud-based environment and provided guidance to both stakeholders and developers
  • Worked with the product owner as a proxy product owner to address each sprint and ensure all requirements and user stories have been addressed
  • Worked with Plex ERP cloud-based application supporting the day to day functions of production, supply-chain management, quality, accounting, and sales
  • Worked with project managers, establishing, and managing the SDLC at every phase all while engaging the updating the product backlog to adhering to deadlines for each sprint
  • Automated web-based applications using Selenium WebDriver with Java and TestNG frameworks
  • Facilitated support in the performance testing using JMeter tasks including developing a test plan, test script, and report
  • Held daily and weekly standups with the development team utilizing agile methodology
  • Responsible for defining the scope of the project, gathering business requirements, doing a gap analysis
  • Analyzed and documented Business requirements and detail design of the software for a full understanding of the business
  • Authored various UML diagrams, active flow diagrams, use-case diagrams, use-case narratives, data flow diagrams, communications diagrams, and static prototypes using lucid chart
  • Made recommended Service improvement plans to ensure the project meets completion deadlines
  • Performed GAP analysis by identifying existing technologies and documenting the enhancements to meet end user requirements
  • Provided superior client interaction to ensure all needs were met.
07/2018 to 10/2020
Business Systems Analyst Citrix Systems Inc. Annapolis, MD,
  • Managed multiple, concurrent projects throughout the project lifecycle with minimal supervision
  • Evaluated information gathered from multiple sources, reconciled conflicts, and decomposed high-level information into details, and organized low-level information to bring it to general understanding
  • Liaised between business management team and information technology team
  • Conducted reviews with SME’s and stakeholders and updated the business process functions
  • Conducted gap analysis creating AS-IS and TO-BE business scenarios to identify existing capabilities, documenting the enhancement to meet the end state requirements
  • Facilitated various Agile ceremonies Backlog grooming, sprint retrospective, Start/End of sprints and daily stand ups
  • Authored Business Requirements Document and Functional Design Specifications document for the management dashboard
  • Created Epics and User stories with detailed acceptance criteria as per the Scrum Framework
  • Identified and finalized scope of the user story in current sprint
  • Worked on creating Use Case and modeled Use Case diagrams for capturing all the functional Requirements
  • Executed manual performance testing and documented configurations
12/2016 to 06/2018
Business Analyst Avnet, Inc. Huntsville, AL,
  • Conducted meetings with various stakeholders in different departments of the organization to get a consensus on the requirements
  • Understand and documented the process requirements from the subject matter experts SME
  • Analyze business requirements and perform current, target and gap analyses
  • Created test plan and test cases to be used for the User Acceptance Testing UAT for the webservices project
  • Performed User Acceptance Testing UAT for the projects Tested and staged environments with the goal of validating the Application software can perform without defect in the Application Production Environment
  • Generated test plan, test case specifications, and software test reports
  • Conducted Integrated Automation Testing using Unified Functional Testing and Application Lifecycle Management
  • Provided validation and verification of software contract deliverables
  • Did updates of the program/project document repository
  • Performed complex analysis and reporting, utilizing data within as well as external program repository to support business planning activities
  • Interview SME’s to document current state processes for training and audit purposes
  • Analysis of employee programs to document process steps and procedures for future state
  • Create cross-functional As-IS and to-Be process flows using Visio and approve it with team via external group discussions and review
  • Built a trustworthy and safe environment where problems can end-users without fear of blame, retribution, being judged, with an emphasis on healing and problem solving
  • Conducted user trainings and presentation to senior management on system features
  • Analyzed survey and qualitative data to create PowerPoint presentations for new initiatives
Education and Training
Expected in 12/2019 to to
BA: General Psychology
City University of New York - Brooklyn College - ,

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Resume Overview

School Attended

  • City University of New York - Brooklyn College

Job Titles Held:

  • Business Analyst
  • Business Systems Analyst
  • Business Analyst


  • BA

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