LiveCareer-Resume

business analyst resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Business Analyst
Proactive and results oriented business analyst with over 7 years experience in the SaaS industry, specializing in the design, deployment and refinement of CPQ Software. Act as a liaison between the customer, key stakeholder and development teams to ensure system/solution and related change management initiatives properly align with business objectives and solution requirements. Proven track record of managing complex projects and exceeding expectations. Willing to travel up to 100%. 
Education
University of Wisconsin Milwaukee Milwaukee, WI Expected in 2011 Bachelor of Science : Management Information Systems - GPA :
Areas of Expertise

  • Business Analysis
  • Project Documentation
  • ​Business Rules and Requirements Analysis
  • Salesforce.com
  • Basic SQL
  • Agile Methodology
  • Project Life Cycle
  • Project Management
  • Cloud Computing
  • Agile Methodologies
  • Problem Solving
  • User Acceptance Testing
  • Data Extraction, Manipulation & Analysis
Professional Experience
Kaiser Permanente - Lead Consultant
Bakersfield, CA, 07/2019 - Current
Worked directly with clients to gather and review detailed functional business requirements and project plans. Developed use cases, workflow, mock-ups, detailed high level design, and business process models.
Worked closely with QA team to design test plans and test cases for User Acceptance Testing (UAT).
Created cases to report the results of logs and alerted support team of any performance issues or bugs.Teamed up with cross functionally to achieve customer satisfaction and resolve issues in a timely manner.
Collaborated with development team to implement solutions within specified budget and project timeline.
Managed any change requests not related to the original project scope. Successfully completed all projects ahead of schedule and under budget.
Moody's Investors Service, Inc. - Business Analyst
Washington, MN, 09/2013 - 06/2019
Gather, analyze and interpret client's business requirements and processes through document analysis, workshops, and workflow analysis. Document and review the High Level Design Document [HLD] and Detailed Design Document [DDD] with clients. Write SQL queries to extract data and reports used in system configuration. Provide Level 1 support before and after Go Live to clients.
Received Smoke jumper award in May 2015.
Utilized Salesforce.com to integrate with our software.
Ensured knowledge transfer to the support team and customer occurs prior to system go-live.
Coordinated the design and implementation of Knowledge nuggets and best practices for our software.
Identified and communicated risks and issues to management during project execution resulting in minimal project delay.
Avtex - Associate Consultant
Remote, OR, 09/2011 - 09/2013
Worked directly with clients to gather and review detailed functional business requirements and project plans. Developed use cases, workflow, mock-ups, detailed high level design, and business process models.
Worked closely with QA team to design test plans and test cases for User Acceptance Testing (UAT).
Created cases to report the results of logs and alerted support team of any performance issues or bugs.
Teamed up with cross functionally to achieve customer satisfaction and resolve issues in a timely manner.
Collaborated with development team to implement solutions within specified budget and project timeline.
Managed any change requests not related to the original project scope. Successfully completed all projects ahead of schedule and under budget.
Webcom Inc (A Callidus Software Company) - Software Consultant Intern
City, STATE, 05/2011 - 09/2011
Worked with the Project Manager and Development team to deliver IT solutions for our clients. Responsible for developing functional and technical requirements and supporting all phases of the systems development life cycle as it relates to successfully delivering an application solution that meets those requirements. 
Designed and executed test scripts and test scenarios.
Provided first level support for clients to resolve issues on time.
Promoted to Associate Consultant after just 4 months of employment.
Analyzed and documented business requirements to ensure system designs meets business needs.    
Technical Skills
Windows 2000/XP/Vista/7/8, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Microsoft Visio, HTML, SQL, Salesforce.com (SFDC), Visual Basic.

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Resume Overview

School Attended

  • University of Wisconsin Milwaukee

Job Titles Held:

  • Lead Consultant
  • Business Analyst
  • Associate Consultant
  • Software Consultant Intern

Degrees

  • Bachelor of Science

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