Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Creative and result oriented consultant with over 15 years of experience as a Business Analyst, Technical Writer and a Training professional. Possess extensive experience managing multiple technical and business projects for a wide cross section of industries like Education, Banking, Insurance, Manufacturing and Government. A highly motivated, self-starter with proven ability to multi-task and a great team player with excellent leadership and communication skills.

  • Requirement gathering
  • Agile, Iterative, and Waterfall, working knowledge of PEGA
  • SQL
  • Databases- Sybase and Oracle
  • MS Office 365 (Project, PowerPoint, Excel, Word)
  • HP Quality Center, BMC Helpdesk tool
  • Other Tools-RoboHelp, Camtasia, SnagIt
  • User acceptance testing
  • Forecasting and Planning
  • Technical documentation
  • Training
03/2010 to Current
Business Analyst Cum QA 22Nd Century Technologies Chester, VA,

Modernization of mainframe Legacy system The scope of this project was to modernize the mainframe ACMS and the standalone JEFIS System to web enabled eCourts system.The project was initiated to cater to the needs of electronic filing, and processing Law, Special Civil and Foreclosure and cases.


  • Reviewed and documented existing processes and re-engineered, “as is” and “to be” for case management systems like ACMS (Automated Case Management Systems) to interface with eCourts that is web based modern system for CRIMINAL and CIVIL Courts
  • Served as a liaison between clients and software development team/subject matter experts
  • Documented complex mapping diagrams and process flows including new specs, business rules, screen mockups, mapping legacy data, use cases, data flow diagrams and process flow diagrams as outlined by federal and state regulations- for the organization legacy systems.
  • Coordinating testing plans, monitoring and defect tracking
  • Worked closely with the development and functional teams during system testing and user acceptance testing phases, created test plans and test cases
  • Spearheaded the e-mailbox requests, adhoc queries and prepared reports for the senior management for monitoring purposes
  • Tracked user stories and prioritized the backlog for continuous delivery
  • Executed projects through the entire SDLC from gathering requirements, designing, developing, testing, deploying and support phases.
  • Coordinated and organized meetings across multiple teams which include vendors, integration teams, infrastructure, configurations, operations, end users, business partners, testing teams and managers.
  • Worked on different documents related to requirement, functional specifications, business acceptance document, cost and timeline analysis, process flow, use cases, test cases, implementation plan and lessons learned
  • Proposed process improvement strategies to track the requirement changes, status, business expectation, cost, timeline and other key metrics, which helped provide information to all the teams in a quicker way.
  • Used helpdesk data and queries to provide feedback to project and team leads to modify applications
  • Trained users and provided them with on-line training tutorials and videos
  • End User Support/Production Support and issue resolution


Quality Center, IBM Mainframe, DB2, Manual Testing, MS Office, BMC, SCRUM, PEGA

09/2009 to 12/2009
Business Analyst/Tech Writer Client- DoITT NYC City, STATE,

E-Arraignment application The project is an initiative of the Criminal Justice Coordinator.

The New York City Mayor’s Office of the Criminal Justice Coordinator (CJC) and the Department of Information Technology and Telecommunications (DoITT) has engaged Dimension Data, Inc.(DiData) as System Integrator for the Integrated Justice Project Phase 2 (IJP2).


  • Served as a liaison between operations and technical team to convert business requirements into technical solutions
  • Analyzed and managed test environment and all documentation on SharePoint.
  • Used Visio to create business and technical diagrams to document and organize complex ideas, processes, and systems.

Environment: Quality Center, MS Office, SharePoint, Manual Testing

02/2009 to 08/2009
Business Analyst/Project Manager Client- OHSP(Off Of Homeland Security And Prep) NJ City, STATE,

NJ-DEx This project is an initiative by the NJ State Police and supported by OHSP.

The purpose was to encourage all law enforcement agencies, municipalities and other judicial bodies of various counties to share their data on a common platform.

  • Automatic License Plate Reader The project was aimed to develop a vendor neutral standard for all the vendors using different ALPRs.
  • It was to be based on NIEM or Global Justice XML data interface which was going to be usable/ attainable from all LPR vendors interested in joining.


  • Identified and analyzed business needs and provided innovative recommendations for technology solutions
  • Worked extensively in testing boundary coverage to ensure the functions worked as expected
  • Created test plans and procedures as per business requirements in Quality Center.
  • Developed test cases in excel for functionality testing and integration testing.
  • Performed sign-off after development work is complete to ensure requirements are met prior to UAT
  • Monitored the project timelines

Environment: XML, GJXML, GJXDM, Java, MQ and Oracle database, MS Office, MS Project

02/2008 to 01/2009
Business Analyst Cum Technical Writer Client- State Of NEW JERSEY, Judiciary City, STATE,

The ITO department of The Administrative Office of The Courts is involved in a number of applications for its various activities.

1. Project: JHRIS (Judiciary Human Resources Information System) –Web Enabling Team

2.Project: OSMOSIS (Official Strategic Management of State Interpreter System) – Web Enabling Team


  • Acted as the liaison between Information Technology Team and Trial court business Team on RUP Artifacts
  • Performed Data mapping, logical data modeling, created class diagrams and ER diagrams
  • Maintained Test log and Wrote test Evaluation, Summary Reports.
  • Wrote BRD, FRD, use cases, test scenarios, test cases for testing the functional and non-functional aspects.
  • Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams; created the AS-IS and TO-BE process flows.

Environment: Rational Rose, Rational Requisite Pro, SharePoint, MS Project, MS Office.

Education and Training
Expected in 11/2002
M.S: Computer Applications
Madurai Kamaraj University - Madurai,
Activities and Honors

Member of Society for Technical Communications

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  • Madurai Kamaraj University

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  • Business Analyst Cum Technical Writer


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