business analyst resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Highly motivated and performance-driven professional with 7+ years of Business Analyst experience working on wide range of projects including UI, Claims, Security, Mobile Apps, Licensing, and Product-related. Solid understanding of Waterfall and Agile methodologies. Excellent Analytical, Communication, Interpersonal and Presentation skills. Accomplished track record of successfully managing multiple projects simultaneously.

Work History
11/2021 to Current Sr. Business Process Analyst Aes Corporation | Glen Allen, VA,
  • Facilitate delivery of new products and technology solutions based on requirements.
  • Execute requirements definition, analysis models, technical documentation, business documentation; facilitating end user communication and understanding of project requirements.
  • Create, own, prioritize, and groom User Stories, Features or Epics via a Scrum/Agile system (Agility for example) to deliver on time and in scope features to the customer
  • Interact with clients to finalize the Business Requirements for the application and involved with Business Process Analysis.
  • Perform Risk Analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.
  • Create UML diagrams including Use Case Diagrams, Data Flow Diagrams, Activity Diagrams using MS Visio and Mock-ups.
  • Use JIRA tool for project management including activities like issue/defect tracking, managing user stories and impediments, prioritizing, and estimating the user stories.
  • Understand processes and objectives, respond to production issues, perform troubleshooting, and initiate improvements.
  • Convert legacy systems/business processes into efficient and effective requirements to be constructed within the Salesforce system
  • Identify project analysis tasks, elicitation, business process analysis, assessments, cost/benefit measurements, estimated hours, business priorities, and stakeholder identification
  • Ensuring products and/or technologies are aligned with business needs, and achieved per project schedule
07/2020 to 11/2021 Sr. Business Analyst Aes Corporation | Merkel, TX,
  • Interacted with clients to finalize the Business Requirements for the application and involved with Business Process Analysis.
  • Performed the Requirement Analysis and documented the structured requirements management and Business Process management.
  • Developed Custom Objects, Tabs, Entity-Relationship data models, validation rules on the Objects, Tabs, Components and Custom Links in Salesforce
  • Used Salesforce Automation Process (SAP), created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
  • Worked on application to Setup activities and customized the app to match the functional needs of the organization.
  • Responsible to extract specific data set from Operation database ODS by using PL/SQL query to data cleansing process and new feed processing purpose.
  • Derived As-Is and To-Be Scenarios and performed Gap Analysis and Impact Analysis
  • Responsible for receiving data files from our vendors and preparing these files for load into a database for which a job/utility has already been developed.
  • Reviewed the file structures and values, manually cleansing, manipulating, and filtering the data into the proper formats, understanding, and applying proper business rules, etc.
  • Involved in ETL specification designing for incoming feed coming from various data source and Data manipulation on it.
  • Analyzed system requirements, developed detailed Test Plan, Test Cases, and test scripts for testing the functionality, GUI, and security.
  • Produced the visual models for the application using Rational Rose to create Use Cases, State Charts, Sequence Diagrams and Activity Diagrams.
05/2017 to 05/2020 Business Systems Analyst Aes Corporation | Boulder, CO,
  • Responsible for identifying and documenting business rules and creating detailed Use Cases
  • Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, using UML
  • Gathered and documented Business Requirements (BRD), created Functional specifications and translated them into Software Requirement Specifications.
  • Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
  • Participated in creating logical and physical data models, their enhancement. Based on the data models, worked with business architect, to create the software solution models.
  • Worked with development and testing teams to accomplish timely release of objectives.
  • Worked on Data Analysis & Mapping to integrate Salesforce with the existing dashboard applications
  • Created project plan, work breakdown structure, risk management, scope, resource breakdown, charter, and schedule using MS Project
  • Implemented effective change management
  • Analyzed and created contracts for various stages in the vehicle delivery workflow
  • Worked on risk analysis and mitigation plans and status reports
  • Developed project schedules, and pivot tables for progress tracking
10/2015 to 04/2017 Business Analyst Aes Corporation | Cement City, MI,
  • Functioned as the primary liaison between the business line and the technical areas
  • Conducted Q&A sessions with the SME's, to analyze and document the requirements
  • Prepared clients report and delivering reports (ad-hoc and automated) in a timely manner.
  • Created business requirement documentation, specification, use cases, user stories, and data flow diagrams.
  • Coordinated in developing test scenarios, test cases and implemented test plan with QA team
  • Performed data mapping, data analysis and creating reports (Using SQL database and visual studio)
  • Updated ad-hoc report using Excel and automated reports using MS SQL, Visual Studio.
  • Created UAT plans and several other types of test cases for each project to ensure that the system runs smoothly after the proposed enhancements.
  • Administered and customized Salesforce implementation and deployment, including design, documentation, analytics, training, deployment, and support.
  • Maintained and customized all aspects of Salesforce platform including objects, fields, layouts, security, reporting, validation rules, workflows, data manipulation and migration.
01/2014 to 08/2015 Business Analyst Company Name | City, State,

· Captured and documented the business requirements for Client 360 application that will be used by the customers to view and edit their personal information and policy information.

· Identified the different screens that will be part of the Client 360 application and the requirements for navigating between the screens.

· Elicited the requirements for the data elements that need to be part of the screen from the Product Owner and SME’s.

· Created the mockup for each screen along with the data elements on the screen.

· Created the data mapping documents for mapping the data from party and policy systems to the client 36- application along with the transformation rules to be applied for the data to be printed on the screen as per the requirements defined.

· Interacted with licensing process experts to understand the life cycle process.

· Created future state workflows in MS Visio and performed GAP analysis between the current and future state.

· Captured the business requirements for training and monitoring.

· Captured the requirements for system generated triggers to notify the document management system for generating the quote, declaration, and licensing documents.

· Identified transition requirements, data, and user requirements to maintain interoperability between the systems and seamless integration between the old and new system.

· Created UML diagrams including Use Case Diagrams, Data Flow Diagrams and Activity Diagrams using MS Visio.

· Worked with the Product Owner in the creation of Epics and conducted story writing workshops to ensure the stories meet the INVEST criteria and assisted in prioritizing the product backlog.

· Developed conceptual data models and logical data models using Erwin Data modeler.

· Used JIRA tool for project management including activities like issue/defect tracking, managing user stories and impediments, prioritizing, and estimating the user stories.

· Assisted the QA team in creation of test plans, test scenarios and test cases to ensure that the functional performance and usability requirements have been satisfied.

· Involved in using REST API and SOAP API for data communication between various applications.

· Assisted in creating API documentation using Swagger to check whether the data is communicated in JSON, XML format.

· Developed reporting metrics for the state auditors

Skills & Certifications
  • Certified Scrum Master (Scrum Alliance)
  • Certified Scrum Product Owner (Scrum Alliance)
  • Kanban-PM (Int'l Scrum Institute)
  • Agile Coach (Int'l Scrum Institute)
  • Lean Six Sigma Black Belt (Int'l Scrum Institute)
  • Salesforce CRM
  • Agile / Waterfall methodologies
  • SDLC models
  • Kano / GAP / Data Analysis
  • HP Mercury Quality Center
  • QA Tools
  • Data Mapping
  • SQL DB
  • ETL concepts and processes
  • Business artifacts documentation
  • Quality Control
  • Process improvement
  • Business Process Mapping
  • Product Management
  • Risk/Change Management
  • Release Management
  • UAT/AB/Automated Testing
  • ITIL
Expected in 2009 to to Bachelors of Computer Science | Karachi University, , GPA:

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Resume Overview

School Attended

  • Karachi University

Job Titles Held:

  • Sr. Business Process Analyst
  • Sr. Business Analyst
  • Business Systems Analyst
  • Business Analyst
  • Business Analyst


  • Bachelors of Computer Science

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