business analyst resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Enthusiastic Business Analysis and dedicated employee with integrity, strong work ethic and great leadership skills. Over five years experience building revenues, improving processes and driving business growth through periods of ranging market health.

  • Business process mapping
  • Strategic Planning
  • Predictive modeling
  • Data Analysis
  • Data collection and analysis
  • Project Management
  • Staff Management
  • Data Mapping
  • Pivot tables
  • Microsoft Office Suite
  • SQL and databases
  • Consolidations
  • Business analysis
  • Operations management
  • Workflow Analysis
Work History
01/2017 to Current
Business Analyst Outreach New York, NY,
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues
  • Assigned tasks to associates, staffed projects and updated all involved parties to enhance optimal business flow
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes
  • Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests
  • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications
  • Created detailed Financial reports for review by Finance Team, Top Executives, members of the Board and Investors
  • Devised automated scripts used by developers in managing multiple systems to improve performance
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
  • Prepared detailed reports to distribute daily, weekly, and monthly on updates to project specifications, progress, identified conflicts and team activities
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results
  • Exercised critical thinking to resolve errors in reports
  • Exercised critical thinking to resolve issues in daily operations flow
  • Documented business processes and analyzed procedures to align with changing business needs
09/2014 to 01/2017
Administrative Assistant Brightspring Health Services Debary, FL,
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
  • Managed several databases converting complex data into easy-to-interpret data
  • Monitored Executive's work calendars and scheduled appointments, meetings and travel
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Coached new employees on administrative procedures, company policies and performance standards
  • Offered operation-wide Dentrix and MiPacs, Microsoft Office, and Windows software support and training, including troubleshooting issues and optimizing usage
  • Maintained staff directory and company policy handbook for human resources department
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Executed record filing system to improve document organization and management
08/2012 to 08/2014
Customer Service Manager Altra Holdings, Inc. New Hartford, CT,
  • Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Consistently managed staff, effectively resolving issues, which resulted in top ranking associates
  • Worked with marketing department to launch and manage promotional activities and campaigns
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Completed special projects by using effective decision making, critical thinking and time management skills
  • Followed through with client requests to resolve problems
Expected in 08/2017 to to
Master of Science: Business Management
Colorado Technical University - ,
  • Concentration in Healthcare Management
Expected in 05/2014 to to
Bachelor of Arts: Biology
Arcadia University - ,
  • Majored in Pre-Med
  • Minored in Pre-Law
  • Dean's List 2010
Expected in to to
Associate of Science: Medical Billing And Coding
Colorado Technical University - ,
  • Dean's List 2009 & 2010
  • Transferred to Arcadia 2010
  • Earned the Employee of the Quarter Award for fourth quarter 2019.

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Resume Overview

School Attended

  • Colorado Technical University
  • Arcadia University
  • Colorado Technical University

Job Titles Held:

  • Business Analyst
  • Administrative Assistant
  • Customer Service Manager


  • Master of Science
  • Bachelor of Arts
  • Associate of Science

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