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business analyst resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Detail-oriented Business Analyst with 7 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.

Skills
  • Cost-benefit analysis
  • Product management
  • Technology architecture analysis
  • Requirements gathering
  • Business process improvement
  • Project Management
  • Integrated Reporting Information System (IRIS)
  • Forecasting and planning
  • Staff training and development
  • ITG test plan creation and application
  • Business recovery and sustainability
  • User acceptance testing
  • Backlog management
  • Customer requirements analysis
  • Presentation skills
  • Meeting participation
  • Effective customer communication
  • Scrum methodology
  • Risk analysis
  • Data management
  • Critical thinking
  • Teambuilding
Experience
05/2021 to 02/2023
Business Analyst Ashland Chemical Company Texas City, TX,
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Collaborated with stakeholders to define features, integrations and partnerships.
  • Recommended improvements to existing or proposed systems to enhance solution functionality.
  • Improved processes and procedures to achieve key performance metrics.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Analyzed operational data, surfacing insights and findings to support business and technical decisions.
  • Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.
  • Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
  • Performed statistical data analysis to inform customer groups.
  • Developed innovative, fact-based and achievable strategies and operating models based on evaluations.
  • Identified needs of customers promptly and efficiently.
  • Collected, tracked and evaluated current business and market trend data.
  • Gathered and organized data to analyze current industry trends.
  • Maintained or updated business intelligence tools, databases or dashboards.
  • Managed timely flow of business intelligence information to users.
  • Assessed programs to identify risks or problems to determine appropriate responses.
  • Managed diverse projects for data capture, storage and forecast analysis.
  • Identified and analyzed industry or geographic trends with business strategy implications.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Maintained library of model documents, templates or other reusable knowledge assets.
03/2019 to 03/2021
Learning and Development Specialist Hireright, Inc. Los Angeles, CA,
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Explained goals and expectations required of trainees.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Coordinated recruitment and placement of training program participants.
  • Maintained strong knowledge of [Area of expertise] by participating in workshops, conferences and online education classes.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Selected and assigned instructors to conduct training.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Devised programs to develop executive potential among employees in lower-level positions.
08/2017 to 02/2019
Agile Scrum Master Convergeone Ellicott City, MD,
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
  • Participated in daily Scrum meetings to update on project progress.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity.
  • Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Worked to gather customer requirements, clarify specifications and translate into product backlog.
  • Assessed team metrics and worked to drive improvements and innovate new approaches.
  • Delivered results using strong understanding of project management methodology and PMO standards.
  • Identified potential project risks and helped developed mitigation plans to resolve potential issues.
  • Defined workflows and processes in fast-paced, Agile environment and distributed models through whiteboarding and mind-mapping.
  • Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
  • Identified key components and integration touch points for component testing and end-to-end system testing based on design reviews.
  • Lead Agile team in development of data warehouse, business intelligence, data lake and cloud technologies within Agile environment.
  • Developed detailed project plans and estimates based on identified risks and options.
  • Stayed current on emerging technologies and trends that could benefit production process.
Education and Training
Expected in 09/2011
MBA: Media And Advertising
UBI - Mumbai,
GPA:
Expected in
: Accounting and Business Management
Mumbai University - Mumbai,
GPA:
Expected in 11/2005
Diploma: Graphic Design
ADAC - Mumbai,
GPA:

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Resume Overview

School Attended

  • UBI
  • Mumbai University
  • ADAC

Job Titles Held:

  • Business Analyst
  • Learning and Development Specialist
  • Agile Scrum Master

Degrees

  • MBA
  • Some College (No Degree)
  • Diploma

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