Business Analyst Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

.Qualified Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships that lead to extended engagements and business opportunities.

·5+ years of experience with solid investigative, requirements gathering, modeling and analytical skills. Strong ability to manage small to medium project teams, using a formal Project Management methodology. Strong expertise in req engineering; ensuring all deliverables to meet specified user expectations and being delivered on time, with high quality, and within budget.

·Great expertise and complete understanding of SDLC and Agile/Scrum development methodologies; in-depth knowledge of developing Use Cases, Activity, State, and Sequence Diagrams using UML using case tools like IBM Rational Rose, Microsoft Visio. Adept at investigating existing systems, business processes and user requirements to analyze, recommend and implement system and process changes. Excellent ability to design and develop business, use and test case scenarios, including functional and non-functional specifications.

·Experienced in facilitating Joint Application Development (JAD), Rapid Application Development (RAD), interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team.

·Strong and solid combination of technical and business background, with great ability to interact and to understand all parts involved in the SDLC, having solid ability to oversee projects from inception to implementation. Excellent client/server, web-based applications background with great ability in gathering business requirements for new applications and proposing enhancements to existing ones. Experienced in business process mapping, modeling, re-engineering, data mapping, and data analysis.

·Great expertise in working with cross-functional teams, including offshore customers, and managing project time, resources and risks accordingly. Solid experience in data analysis writing SQL queries.

·Strong leadership and people skills with great ability to build long-term customer relationship, to bring motivation and inspiration among co-workers. Great expertise in defining and implementing best practices within Bus, Process, and Sys Analysis areas

  • Business architecture process analysis
  • Business requirements matrixes
  • Strategic decision making
  • Integrated Reporting Information System (IRIS)
  • Functional requirements
  • Project coordinator
  • MBA
04/2017 to Current
Business Analyst Rakuten Lexington, MA,

Analyzed and Developed understanding of current Credit Card Registration Process via Website (Online Check-In) and Shipboard/ Embarkation devices with other three payment preference projects - Online Check-In, Pay form & ODIN (Self Registration process).

Conducted the requirement gathering sessions using Agile & Waterfall Methodology; per project requirements.

Managed all aspects of FeXco integrations with NCLH technical team to support for the new API’s to be created and modify the existing applications to support Credit Card tokenization number and Update project from initiation through delivery to the Client

Developed Test Scenarios and documented Test Plans that contains test scripts, test cases, test data and expected results for the Component Integration, System Integration, Functional, Performance, User Acceptance Testing, and White Box Testing.

Worked with Architects and Tech Leads to create the High Level and Low-Level System Design Documents

Identified and analyzed business strategy implications for Supply Chain to Pay cycle for both Inventory and Expense Items.

SCM and P2P business process flows using MS Visio, Lucid Chart & Context Analysis Diagrams.

Conducted interviews with business users, SMEs and other stakeholders to develop the business requirement document (BRDs) for fresh ERP implementation.

Created test scripts for P2P and SCM requirements.

Conducted Workshops with Onshore and Ship warehouses to discern Item Receiving process and its challenges.

Organize and facilitate stakeholder’s meetings with ERP vendors and in-house.

Facilitated requirement gatherings and validation sessions with project team SDLC during ServiceNow project which included Incident, Change, Request, Portal, Knowledge etc.

Investigated and mapped existing ITSM system and functionalities to facilitate and automate the new ServiceNow portal.

Conducted Daily Status and follow-up meetings, Shared Weekly and Release Status reports, detailed meeting minutes and Managed admin level items for the offshore team.

Coordinated strategic flow of business intelligence data to users.

Implemented an integrated Agile Solution with complete line of traceability (max two-week day iteration including Planning, staging, development and release) for all the artifacts of ServiceNow Integration Development project.

Conducted GAP Analysis and formulated the TO-BE features based on the business requirements.

Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet quality standards and deadlines.

01/2016 to 12/2016
Business Analyst Rakuten Los Angeles, CA,

Analyzing and defining new features for the Virtual Credit card application (VCA); integration with other products and feasibility of implementing VCA for Citibank customers

Managed all aspects of FedEx Rates Upload project from initiation through delivery to the Client

Worked with the business users in documenting the current process flows “AS IS” process models using BPMN 2.0 standards and created “To Be” process flows.

Identified Gaps in the system by conducting JAD sessions and Performed Gap analysis for new requirements, as well as prioritized them based on actual business needs so as to align them with the product release road map.

Developed business process models in Rational Unified Process (RUP) to document existing and future business processes.

Designed and developed all Use Cases and UML models using Rational.

Created Requirement Traceability Matrix to make sure the current project requirements are being met.

Worked with Architects and Tech Leads to create the High Level and Low-Level System Design Documents.

Developed Test Scenarios and documented Test Plans that contains test scripts, test cases, test data and expected results for the Component Integration, System Integration, Functional, Performance, User Acceptance Testing, and White Box Testing.

Reviewed test plans and test cases with QA team during project team meetings.

Coordinated and performed user acceptance testing for new systems and/or existing system enhancements.

Coordinated and communicated with project team members to implement change requests.

Managed and guided project team members to assure timely completion of project tasks.

Managed and manipulated data using SQL statements to the database.

Evaluated success of enhancements, tracked issues and determined follow-up actions necessary to assure timely completion of project tasks.

09/2014 to 11/2015
Business Analyst Rakuten Salt Lake City, UT,

Implemented an integrated Agile Solution with complete line of trace-ability (max two week day iteration including Planning, staging, development and release) for all the artifacts of EBay Integration Development project.

Responsible for Internal Inventory Receiving application and supporting any changes made to this application.

Analyzed existing Price Sheet Approval process and recommended solution to automate currently functionality using Docousign.

Facilitated JAD and JAR sessions with management, development team, users and other stakeholders to refine functional requirements.

Conducted GAP Analysis and formulated the TO-BE features based on the business requirements.
Created Traceability matrix to manage the functional requirement and further ensure that all the requirements were implemented.

Worked with the UI team to create the Frooition User Interface Template screenshots to be presented to the Business.

Follow the UML based methods to create: Use Cases and Activity Diagrams.
Led the testing phase in SIT (System Integration Testing) and UAT phases for two consecutive Releases.

Tracked, reviewed, analyzed defects during SIT and UAT testing using Quality Center (Defect Management).

Responsible for testing critical business scenarios where business knowledge is essential by collaborating with QA on backend (SQLqueries) and through application as well.

Assist Project manager in the project management tasks. E.g. Prepare meeting minutes, running the working group calls (end-to-end), highlight risks during the project and weekly project status reports.

Conducted Training Sessions to train users to track sales orders and fetch respective reports on Arrow EBay Store.

Responsible for post-production release check outs for for EBay Store and Internal Inventory Receiving projects to ensure that Enhancements/new features of the application are working as expected. I co-ordinate with release management team

01/2012 to 08/2014
Manager, Business Development & Corporate Affairs Hyatt Boston, MA,

Achieved 18% sales growth in 2013, while increasing gross profit margin by 2%.

Key Account Manager for Michelin India Pvt. Ltd. For Off the Road (OTR) & Industrial tires and Michelin Australia for Aircraft tires.

Negotiation of price, other terms and conditions with various suppliers under corporate guideline with comparative analysis.

Co-ordination with suppliers for procurement of materials on timely arrivals of incoming goods.

Follow up and record keeping in-coordination with accounts for pending /clearance of supplier's payment.

Responsible for the sales, pricing, profitability, promotional plans and marketing for commercial tires sold in North America and Australia.

Managing large mining accounts/ territories as well as finding search prospects and converting them to customers.

Periodic visits to mining customers for business growth and service to clients. Identifying potential tenders for OTR tires and bidding the same.

Implement SPIN Technique method to penetrate, establish and build a relationship with new accounts. (SPIN) S-Situation P- problem I-implication N-need.

Work with operations, case management, sales and marketing teams to build managed care census and revenue.

Identify sales prospects for crane, port and Infra markets, analyze their requirements and draft suitable proposals.

Establish personal business rapport with top echelon decision-makers of target clients and prospects via: holding quarterly and semi-annual meetings, exploring clients' specific needs and anticipating new opportunities.

Prepared reports and presentations detailing business development activities.

06/2010 to 08/2011
Assistant Sales Manager Bhansali Cables & Conductors Pvt. Ltd City, STATE,

Stocked, organized and priced all focus products

Used QuickBooks to upkeep business expenses

Operated POS systems and handled transactions with cash, checks and credit cards

Strategic Planning and execution, Project management and Key account management with effective negotiations.

Analyze the customer needs and requirements and the ways through which the optimization of resources can be done in the processes and then propose suitable solutions that can bring about mutual benefits to both.

Handling Pre and post-Sales Activities viz. generating Inquiries, Quotation & Deal closing.

Bidding the tenders and E- tendering.

Generate orders and PO in QuickBooks and follow them till end.

Maintaining healthy & cordial relationships with the clients for expanding business & resolving the queries/ complaints for high customer satisfaction.

Identifying prospective clients, generating business from the existing client, thereby achieving the business targets.

Consistent sales goals attainment.

Education and Training
Expected in 08/2010
MBA: Accounting And Finance
Netaji Subhash Institute of Management Science - New Delhi,
Expected in 06/2008
Bachelor of Commerce: Accounting And Business Management
Khalsa College - New Delhi,

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Resume Overview

School Attended
  • Netaji Subhash Institute of Management Science
  • Khalsa College
Job Titles Held:
  • Business Analyst
  • Business Analyst
  • Business Analyst
  • Manager, Business Development & Corporate Affairs
  • Assistant Sales Manager
  • MBA
  • Bachelor of Commerce