Business Analyst Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail-oriented Release Manager focused on providing defect-free products to clients. Capable of working closely with development, QA and business teams to accomplish goals and exceed customer expectations. Pursuing a new professional challenge with room for career growth.

Effective at building and deepening productive relationships with all product stakeholders. Skilled at guiding operations, supporting deployments and implementing quality control standards. Analytical problem-solver with excellent judgment and a detail-oriented nature.

Seasoned product manager well-versed in Agile frameworks and leading daily scrum meetings. Bringing 4+ years' experience leading teams, projects and schedules to achieve demanding objectives. Excellent communication, planning and prioritization skills.

Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

  • Overseeing calendars
  • Scheduling releases
  • Leading teams
  • Working with vendors
  • Collaborating with stakeholders
  • Risk mitigation planning
  • Excellent problem-solving abilities
  • Project planning and development
  • Advanced problem solving
  • Timeline management
  • Strategic planning
Work History
06/2018 to Current
Business Analyst Salesforce.Com, Inc. Denver, CO,
  • Planned and orchestrated end-to-end processes
  • Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones.
  • Collaborated with project stakeholders, including developers, quality assurance team members and business analysts.
  • Coordinated scheduled releases and updates.
  • Chaired daily project meetings using Agile methodologies and Scrum formats.
  • Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Closely collaborated with project members to identify and quickly address problems.
  • Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses.
  • Managed a minimum of 4 projects each year while maintaining adherence to budget, schedule and scope requirements.
  • Built and utilized reporting systems to keep customers and management in the loop with the latest information.
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
12/2017 to 06/2018
Project Coordinator Maximus, Inc. Sandy, UT,
  • Tracked all hours and expenses to keep project on task and within budgetary parameters.
  • Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
  • Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals.
  • Performed on-site field surveys and wrote technical narratives to document processes and design changes.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Collaborated with project owners and team members to set ambitious but achievable goals.
02/2017 to 12/2017
Business Data Analyst American International Group Fargo, ND,
  • Established online configuration knowledge base to support functionality by developing robust system application overview.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Mapped current business and operational processes and offered recommendations for improvement.
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
  • Synthesized current business intelligence data to produce reports and polished presentations highlighting findings and recommending changes.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Optimized system and platform performance capabilities in most efficient, practical way possible.
  • Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests.
  • Diminished process gaps by closely supervising claims analysts and mail clerks to ensure optimal productivity.
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
  • Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
04/2016 to 07/2016
Business Analyst Intern Corptax Ewing, NJ,
  • Worked with IT team members on systems automation and advancement initiatives.
  • Prepared product utilization reports used by Account Managers.
  • Prepared business overview reports for clients.
  • Collaborated on readiness and acceptance tests and verified programming changes made met client's needs.
  • Gathered and documented requirements for projects.
  • Designed Excel spreadsheet to estimate costs of future custom projects for clients.
  • Identified errors and performed root cause analysis to determine core issues.
  • Collaborated with finance department to uncover revenue efficiencies among top clients to maximize opportunities to up-sell products and services.
  • Assisted CEO with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
  • Used both qualitative and quantitative analysis techniques frequently.
Expected in 12/2016
Master of Science: Computer Science
Northwestern Polytechnic University - Fremont, CA
  • Majored in Analytics and Project Management
Expected in 10/2014
Bachelor of Science: Computer Science
University of Pune - Pune, India,

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Resume Strength

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Resume Overview

School Attended
  • Northwestern Polytechnic University
  • University of Pune
Job Titles Held:
  • Business Analyst
  • Project Coordinator
  • Business Data Analyst
  • Business Analyst Intern
  • Master of Science
  • Bachelor of Science