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business analyst resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
  • Results-oriented Business Analysis professional with around 7 years of comprehensive experience in Banking and Retail domains.
  • Excellent knowledge on the principles and methodologies of Business analysis and SDLC (both Waterfall and Agile Scrum).
  • Extensively involved in all phases of SDLC including Business Analysis, Development and Quality Assurance.
  • Extensive experience in Gathering Requirements by working closely with Business in defining Scope and Business Requirement Documents.
  • Developed and maintained Agile artifacts, product backlog, sprint backlog and burndown charts.
  • Experience in conducting SWOT, Gap, Risk Mitigation, Business, Cost benefit and ROI Analysis
  • Experience in creating Business Use Cases, Functional Test Cases, Conceptual Data Flow Models, Process/Data Flow Diagrams, Use Case Diagrams.
  • Experience in Business Process definition, Gap Analysis (AS IS versus TO BE models), Risk Analysis and baseline acceptance criteria.
  • Facilitate UAT Planning, Test Plans and Test Cases, Test Execution and test Sign-off process.
  • Assisted testers on Regression, Integration, System and Performance Testing of Client/Server and Web based applications
  • Proficient in coordination of defect management and monitoring the status
  • Ability to collaborate with peers in both, business, and technical areas, to deliver optimal business process solutions, in line with corporate priorities
  • Effectively coordinated with the Onsite and Offshore teams during my projects
  • Excellent ability at managing stakeholder expectations and requirements prioritization resulting in effective technology solutions.
  • Excellent communication skills, Interpersonal skills, interacting with team members, leadership qualities, mentoring, ability to work independently.
Skills
  • Business Requirements
  • Customer Communication
  • Business Analysis
  • Risk Assessment
  • Process Improvement
  • Decision Making
  • Stakeholder Communication
  • User Acceptance Testing
  • Project Management
  • Requirements Gathering
Experience
05/2020 to Current Business Analyst Availity | Jacksonville, FL,

Project: CRM CoHo System Worked on creating a CRM software that caters to real estate agencies of all sizes. The software offers cutting edge sales process management, property management, and automation for real estate agents, developers, and brokerage firms.

  • Worked on the project from inception through deployment by establishing and adhering to time boxed project plans, proactively identifying and resolving risks and regularly communicating progress against defined milestones
  • Performed requirements gathering and analysis to provide high quality and detailed requirements.
  • Drove project success by facilitating working sessions with business SMEs, application development, QA, and upstream/downstream partners.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Provided innovative insights to improve processes while creating a detailed implementation plan with the development teams.
  • Created source to target data mapping documents based on complex business rules in mapping the data elements from different source systems.
  • Utilized internal and external feedback to fine tune user stories.
  • Participated in scrum ceremonies, such as sprint planning, daily scrum meetings, sprint review, sprint retrospective and backlog refinement with cross functional scrum development team
  • Reviewed documents to guarantee quality, consistency and adherence to criteria.
  • Collaborated with stakeholders to develop project schedules.
  • Facilitated meetings and prepared presentations to share ideas and findings.
  • Developed organizational change management strategies adopted by key stakeholders and evangelized across departments.
  • Used MS Office extensively (Word, Excel, Access, Visio,PowerPoint, Outlook, Project) for presentation and documentation throughout the project
  • Assisted key users in testing new functionality by documenting and retaining knowledge.
  • Met end-user goals by supporting strategic planning initiatives for applications.
10/2017 to 04/2020 Business Analyst Availity | Indianapolis, IN, JessicaJessica

Project: Delivery was a Class 1 High Risk front end application which received and processed Cash loans that had been submitted by Fannie Mae approved lenders via MORNET and DARTS. Delivered loans were edited, priced, purchased and funded via Delivery’s workflow process.

  • Led the project from inception through deployment by establishing and adhering to time boxed project plans, proactively identifying and resolving risks and regularly communicating progress against defined milestones
  • Performed requirements gathering and analysis to provide high quality and detailed requirements.
  • Drove project success by facilitating working sessions with business SMEs, application development, QA, and upstream/downstream partners.
  • Worked closely with the Lead BA by coordinating business activities to meet tight deadlines.
  • Utilized internal and external feedback to document business requirements.
  • Facilitated meetings and prepared presentations to share ideas and findings.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Assisted key users in testing new functionality by documenting and retaining knowledge.
  • Liaised with internal teams to establish criteria for contracts.
03/2016 to 09/2017 Jr.Business Analyst Shopify, San Diego, CA | City, STATE,

Project: The project included adding new products, promotions and coupons, integration of multiple payment options. Enhancing the existing web portal by re-engineering search, sort, list, shopping cart, cancellation, payment processor and payment gateways.

  • Involved in gathering business requirements from the end users and management. Actively participated in gathering requirements from various SMEs, Financial Analysts, and Risk Analysts via JAD/JAR sessions.
  • Provided digital marketing insights for the clients utilizing creativity, data analysis and market research.
  • Created high quality Business requirement specifications and supporting documents for business systems.
  • Identified and retail procedures for emerging retail chain.
  • Created Physical Inventory process for retail stores, consisted of data integration and inventory processes.
  • Worked closely with the Digital Marketing, E- commerce, and Strategic Partnership teams to identify business questions and drive campaign growth.
  • Created use case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application and managed them using Rational Requisite Pro.
  • As part of agile implementation, participated in stand ups, scrum meetings, prioritized user stories based on the requirements gathered from business, validated those user stories and translated those to development team.
  • Tested various online payment system gateways.
  • Coordinated various phases of the digital marketing process with focus on proper content development
  • Partnered with Go To Market team to ensure all digital marketing communications were implemented successfully
  • Involved in assisting the testing team by preparing and developing the Test Plans, Test Cases and Test Scenarios.
Education and Training
Expected in 04/2005 to to BBA | Commerce And Economics IIMC, Hyderabad, India, GPA:

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Resume Overview

School Attended

  • IIMC

Job Titles Held:

  • Business Analyst
  • Business Analyst
  • Jr.Business Analyst

Degrees

  • BBA

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