Business Analyst Resume Example Company Name

BUSINESS ANALYST

Summary

Goal-oriented Business Analyst with over 3 years' experience in global customer management solutions. Dedicated Coaching, training and call quality management professional with experience designing global training and call quality programs that support processes and procedures within a contact center environment. Skilled in analysis, design, develop, implementation and evaluation of vision and strategic objectives. Worked as a liaison among business stakeholders and technical experts to understand business problems, opportunities and technical specifications in the context of requirements and recommend solutions that enable the organization to achieve its goals. Strong expertise in implementing SaaS based solutions and vendor management experience. Experience in Agile and Waterfall and RUP methodologies. Excellent writing skills in preparing Business Requirement Documents (BRD), System Requirement Specifications (SRS), System Design Specifications (SDS), Functional Specifications and defining project plans. Proficient in dealing with Standard Operating Procedures (SOP's) Experience working with business users to analyze and document business requirements and system functional specifications. Experience in conducting quality assurance User Acceptance Testing (UAT). Expertise in creating and executing SQL Queries to database such as MS-SQL Server, MySQL, and MS-Access. Prepared Requirement Traceability Matrix (RTM) documents. Strong knowledge of UML, QC, RequisitePro, ClearQuest and Clearcase. Proficient in creating Use Case, Sequence and Activity Diagrams using MS Visio. Experience in working with QA testing teams, while interacting with business users and gathering user's requirements to develop necessary Test plans, Test Cases and Test script. Used Extreme dialogue for customer communication management, document automation and management system. Involved in requirements management, change control, use case creation, data modeling and mapping. Involved in requirements analysis, system analysis, design, and testing phases of Software Development Life Cycle (SDLC) and also in iterative, agile and structured methodologies. Worked extensively on performing 'AS IS', 'To BE', and GAP analysis. Conduct Joint Application Design (JAD) sessions and interviews. Proven ability to quickly learn and adapt to software, systems, and IT processes used across an organization. Extensive experience in Quality improvement initiatives in coordination with other departments that may lead to improvement in over-all service quality to the internal and external customer. Proficient in ensuring all projects are on schedule, monitor the performance and progress of Quality Improvement initiatives and projects. Extensive experience in participating in client meetings to develop and/or revise project requirements. Extensive experience driving awareness of the values of Quality & Excellence and of the initiatives to promote these throughout the site

Highlights

CORE COMPETENCIES INCLUDE: Coaching/ Mentoring/ Training Expert Presentation Salesforce-SaaS Skills Company-wide Training Sessions Strong Thought Leadership Vision / Strategy / Planning Financial Budgeting and Management Customer Support Focused High Initiative B2B / B2C Call Center Operations Continuous Improvements / KPIs/

ROI Cross-functional Negotiation Organization skills Superior Communication Skills Performance Metrics / Executive Dashboards Customer-Focused Culture Outsourcing Contracts / Management

Accomplishments

Served as liaison between career program and state funded scholarship program for prospective students
Assist in selection of financial award candidates using electronic databases to certify loan eligibility

Experience

Business Analyst
September 2012 to February 2015Company Name － City, State

The City of Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving. Project involved was to maintain and enhance the traffic light signal as well as enhancing the website.
Gathered and documented requirements through Interviews and Brainstorming sessions/ workshops.
Established strong relationships with stakeholders including understanding their business and system objectives and identifying how we can meet their needs.
Created Report Mapping Document and technical specification document.
Proven strong technical skills and understanding of systems.
Deployed system solutions and assisted with onsite and offsite support when requested.
Involved in creating Data Mapping document defining the source inputs and target data.
Developed Activity, use cases, and Data Flow Diagrams using MS Visio
Developed Report Mock up layouts and defined the report data with data dictionary
Developed timelines for Project delivery and Managed projects and resources to successful completion
Identified/documented Data Sources and transformation rules required to populate and maintain Data Warehouse content and security for Master Database
Analyzed Ad hoc reports with the AS-IS BI (OLTP) Transaction Data Marts and TO-BE BI (OLAP) RDP reporting system.
Worked on Data Modeling and produced Data Mapping and Data Definition and ETL specification documentation
Gathered and documented business and technical requirements from both formal and information sessions and validate the needs of the business stakeholders.
Designed and implemented basic SQL queries for testing and report/Data Validation
Worked with different groups through all phases of the SDLC using technologies including SQL server, Erwin, SSIS, Data Warehousing.
Assisted in Test Plan Preparation/ walkthroughs with QA team & developers, Test cases based on business requirements, technical specifications and/or product knowledge
Conducted UAT testing and developed strategies with Quality Assurance group to implement Test Cases. Environment: SQL, Oracle 10g,.csv files, Windows, MS Project, MS Visio, Erwin, MS Office, Informatica, Cognos 10

Business Analyst
July 2009 to July 2013Company Name － City, State

With technology, services, and a global ecosystem of digital commerce partners, eBay Enterprise solves your greatest business challenges. Drive new shoppers into your online and brick-and-mortar stores with this integrated portfolio of modular commerce solutions and services. Working as a business analyst on multiple Ecommerce web based application projects for different eBay clients. The scope of this project is to add additional features and functionalities to their existing websites. Working with different clients:
Assisting in developing and shaping solutions for clients (web sites, web-based applications, etc.) that solve tangible business problems.
Gathering requirements based on user experience and user Interface design (GUI).
Participating in JAD sessions and other requirement elicitation methods in effort to draw on the needs of all business areas.
Working closely with project managers, business users and developers to formalize business ideas and defining requirements using Rational Requisite Pro.
Updated SOP's.
Following the Agile Methodology (SDLC).
Working as a liaison between the business and the software development team.
Creating Scope Documents and Project Requirement Documents by gathering high-level business requirements from the end users (clients) and getting sign-off.
Assisting Project Managers to create BEGS and SOW's for the approved scope/discovery documents.
Creating User Stories, Activity diagrams and Use Cases documents to support functional specifications.
Creating and reviewing Wireframes and Interface diagrams with the Creative Team (True Action) and making sure that wireframes are in sync with the project scope.
Creating Functional Requirement Specification (FRS) document based on the approved scope document.
Mapping functionality to system components and develop system test plans and test scripts
Conducting User Acceptance Testing (UAT) with the stakeholders and business users to identify bugs and verifying resolution through regression testing.
Explaining ideas and concepts effectively through written or verbal communication and communicating client expectations to ensure a timely and accurate implementation. Environment: MS Office Suite (Word, Excel, PowerPoint), MS Visio, SharePoint 2.0, Salesforce, Windows7, Jira, HP QC, and SQL. Requisite pro, SharePoint.

Training Specialist
April 2008 to July 2009Company Name － City, State

Created and facilitated training courses aligned with performance goals to unit level employees, unit management, and corporate office staff for approximately 4,000 employees, resulting in 25% improvement in food and job safety measured by assessment metrics aligned with training objectives and action steps.
Designed and delivered selected training programs for specific, assigned job tasks, including food safety, relationship- external and internal-management, software, teambuilding, customer support, staff management, team, and relationship building skills. Offered specific training programs to help employees maintain and improve job skills.
Conducted training needs assessment with unit managers and corporate managers, resulting in, alignment of trainings with company goals to close needs gap, increase productivity, and employee and customer safety.
Operated independently and in collaboration with training team to develop training for Adobe Connect.
Collaborated with and leverage internal corporate department experts to develop most effective training programs while managing and growing relationships with unit leaders; served as a point of contact and strategic consultant for unit training.
Monitored a $50,000 quarterly budget of training costs and created budget reports for management, while decreasing training budget by 15% by combining travel trips, constructing eLearning based courses, reusing supplies, and decreasing food budget.
Utilized adult education principles, methods, such as, The ADDIE Design Model, and practices of education for trainings to improve the overall acceptance and participation in programs.
Used MS Office and SharePoint to prepare, produce, and present intranet articles, training reports, course material, and expense reports.

Career Specialist/Tutoring Coordinator
October 2004 to March 2008Company Name － City, State

Managed and supervised career training program and SES tutorial program.
Supervised six member tutoring staff and 150 students.
Developed proprietary education program curriculum for pharmacy technician, medical assistance, and Microsoft office certification.
Served as liaison between career program and state funded scholarship program for prospective students.
Produced recruitment media, created course curriculum, and conducted community information sessions for the career program.
Implemented program procedures for student interview, intake, tracking, and internship management resulting in program efficiency.
Developed tracking system to streamline job processes and government reporting, decreasing company costs by 20%.

Loan Officer
January 2002 to October 2004Company Name － City, State

Interview applicants to determine financial eligibility for loans.
Counsel applicants on loan repayments policies and restrictions.
Research lenders to find the lowest rate possible for a loan.
Assist in selection of financial award candidates using electronic databases to certify loan eligibility.
Maintain and review account records, updating and categorizing them according to status changes.
Ensure loan applications are complete and correct.
Set up payment plans for debt liquidation.
Go over negative credit histories and recommend solutions to ameliorate financial situation.
Work with consumers who are behind on their payments for current loans and help them avoid defaulting on the loan.

Education

Master of Business Administration : Business AdministrationMBA Saint Mary's College of California － City, State, USMaster of Business Administration, MBA Saint Mary's College of California, Moraga, CA

Bachelor of ScienceBusiness Education Mississippi College － City, State, USBachelor of Science, Business Education Mississippi College, Clinton, MS

Skills

Solutions, Liaison, Business Requirements, Cases, Mapping, Sdlc, Sql, Testing, Topo, Uat, Use Cases, Visio, Microsoft Sharepoint, Sharepoint, Training, Acceptance Testing, Clients, Defining Requirements, Ecommerce, Ecosystem, Excel, Functional Specifications, Graphical User Interface, Gui, Interface Design, Jad, Powerpoint, Rational, Regression Testing, Requisite Pro, Software Development, Structured Software, Test Plans, Test Scripts, Ui Design, User Acceptance, User Acceptance Testing, User Experience, User Interface, User Interface Design, User Stories, Web Based, Web-based, Wireframe, Wireframes, Word, Writing Functional, Microsoft Office, Ms Office, Pharmacy, Recruitment, Award, Credit, Databases, Loans, Payments, Access, Bi, Business Intelligence, Coda, Cognos, Data Mapping, Data Modeling, Data Sources, Data Validation, Data Warehouse, Data Warehousing, Database, Documentation, Erwin, Etl, Extract, Transform, And Load, Ibm Cognos, Informatica, Maintain Data, Mock Up, Mock-up, Ms Sql Server, Olap, Oltp, Online Analytical Processing, Oracle, Oracle 10g, Qa, Quality Assurance, Security, Sql Server, Technical Requirements, Technical Specification, Technical Specifications, Test Cases, Test Plan, Transaction Data, Uat Testing, Adult Education, Budget, Customer Support, Food Safety, Increase, Intranet, Metrics, Needs Assessment, Relationship Building, Training Objectives, Training Programs, B2b, B2c, Budgeting, Coaching, Contracts, Mentoring, Operations, Organization Skills, Roi, Saas, Software As A Service, Thought Leadership

Resume Overview

School Attended

MBA Saint Mary's College of California
Business Education Mississippi College

Job Titles Held:

Business Analyst
Training Specialist
Career Specialist/Tutoring Coordinator
Loan Officer

Degrees

Master of Business Administration : Business Administration
Bachelor of Science

Business Analyst Resume Example

Resume Score: 90%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes