Business Analyst Resume Example
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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Business Analyst | Project Manager A results oriented professional with 20 years + progressive experience in leading project teams on complex application and infrastructure, networks, products and services for a Fortune 100 company. Proven leadership demonstrated through the creation of a climate of collaboration and teamwork among team members and customer groups. Leverages new technologies to best resolve customer problems. A customer advocate recognized for listening to customers and delivering the requested solution.
Highlights
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Experience
01/2010 to Current Business Analyst | Project Manager Fireeye | Portland, OR,
- Demo
- Business Analyst/Project Manager with experience in Agile as well as Software Development Life Cycle (SDLC) methodologies. Has had success in helping organizations optimize processes and procedures by managing and delivering Business Continuity, Information Technology, Software and Hardware Installation, Testing, Server Virtualization, Network Upgrades, and Vendor Management projects. Proven ability to analyze business needs of an organization, identify business problems and recommending most appropriate courses of action and solutions.
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- Actively recruited and oversaw training for all new branch employees. Manage the development and implementation of Ecommerce products and services working directly with customer facing applications for financial industry.
- Primary Contributor Responsible for the successful planning, execution, monitoring, control and closure of assigned projects.
- Manage the development and delivery of financial industry E-Commerce products and services involving departmental and / or cross functional teams focused on the delivery of new / existing on line products and services.
- Customer Advocacy with skills in listening to the client to gather requirements and identifying and implementing solutions.
- Accountable for the overall project Health and compliance for assigned projects.
- Responsible for the management of Enterprise Technical teams and the delivery of 2 of the largest ecommerce projects for Bank of America.
- Delivery timeframes 6 months.
- Manage technical teams responsible for Infrastructure build out for new DMZ for Next Generation Platforms for all financial institute ecommerce products and services.
- Mentor for all new and existing resources for project methodology, escalations, standard and policies used by the Bank for the Technical Project Management PM(s).
- Recognized by Executive Leadership for the successful deployment of critical project work in a timely and accurate manner.
01/2005 to 01/2009 Enterprise Account Manager | City, STATE,
- Managed the life cycle management process for all infra structure, mainframe, products and services to ensure technology solutions were aligned with business initiatives.
- This was accomplished through quality business analysis and project management.
- Responsibilities encompassed day to day operation activities for all aspects of the Sprint University applications.
- Extensive experience working with all levels of management and users ( IT, Sales, Marketing Administration, Legal, finance and others) to validate front end business needs and identify and implement process improvement opportunities.
- Primary Contributor Coordinated and managed development and implementation project activities for Enterprise upgrades ranging from 50K to 20M for the Sprint University and Real Estate applications.
- Responsible for business unit System Plan, forecast, and budget.
- Coordinated and managed EDI, IDO and XML customer base.
- Demonstrated skills in identification and implementation of process improvements resulting in the annual savings of 1.5M.
- Engagement Manager working directly with line of business and IT Technical groups.
- Partnered with Technical groups to develop user interfaces for web applications.
- User Design experience for products and services.
- Gathered, analyzed and validated requirements by working directly with the customers.
- Prioritized project tasks and work with numerous levels of detail based upon the requirements.
- Prepared project documentation such as: Request for Proposal (RFP), Statement of Work, Project Plans, Functional Requirements, User Guides, Test Cases, Screen Designs and Job aids, Methods and Procedures and others.
- Participated in preparation of contracts for Vendor supported products and services.
- Managed activities for Sprint application for Key Enterprise initiative to decommission Charlotte data center.
- Received Sprint Excellence award.
- Responsible for life cycle management for EDI product for Telecom billing and purchase orders.
- Experience includes (ANSIX12): 810 Invoices, 811 Invoices and 850 Purchase Orders.
- Coordinated customer set up, managed production team responsible for day to day operations and support.
- Led cross functional team to identify solutions to improve stability for existing environments, streamlined processes and deployed best practices resulting in a 98% reduction in business critical production outages.
- Successfully managed the development and implementation of data conversion project for SSN to EID conversion project which was deployed on schedule and within budget.
- Directed the successful development and deployment of multiple Transitional Service Agreements time bound mandated mergers data conversion projects.
- Coordinated communication plans for multiple products, allocates and directs staff and other resources to accomplish project tasks, and maintain control over each product schedule.
- Participated in governance compliance process to ensure all project conforms with defined / industry standards and best practices and principles.
- Program / Project Manager Invoicing and Reporting - E-Commerce 06/98 - 07/04 Responsible for business analysis and management of the day to day operations for electronic invoicing products for Invoice Processing System (IPS) and Packet Data Network (PDN) billing platforms.
- Led cross functional teams in the development and implementation of multiple high priority projects in support of providing enhanced customer services.
- Accountable for the business units System Plan, budget and forecast.
- Primary Contributor Selected as Project Manager to design an Invoicing and reporting analysis tool for data customers.
- Coordinated cross functional team to define approach and prototype, worked directly with Focus customer to elicit requirements for the product.
- The project was successfully deployed on time and within budget.
- Product enabled on line access for Customer Care representatives to billing information.
- Prior to the product they would be required to order a bill and wait until the customer's statement was delivered potential 1 week delay in addressing customer inquiries.
- Applied Work Breakdown Structure (WBS) to organize the Dataview program outlining major phases, deliverables, and work components.
- Partnered with extended team.
- Managed cross functional team accountable for the coordination and transmission of approximately 10K billing files (EDI, IDO, XML and FTP) to Vendors, Customers and Government Agencies within required SLA.
- Collaborated with Customer Care and Account Team for PDN conversion project.
- Assisted in providing customer support information for targeted conversion group.
01/1 to 01/1 Program /Project Manager
- Managed product life cycle, installation and maintenance of complex customer networks.
- Established and managed cross-functional implementation teams responsible for implementation of contract deliverables such as: remote access network, customized billing and array of installation of T1(s) and DS3.
- Annual revenue for contracts - $21M -.
- Partnered with Inmate program team to assist with PUC issues and handling customer billing issues.
TECHNICAL PROJECT MANAGER, PROJECT MANAGER, TEAM LEAD, BUSINESS ANALYST, SENIOR BUSINESS ANALYST IT ENTERPRISE ACCOUNT MANAGER AND REQUIREMENTS MANAGER
- TOOLS/METHODS: AGILE, WATERFALL, ITERATIVE, SDLC MS PROJECT MS OFFICE PMBOK.
- INDUSTRY APPLICATION: BILLING, E-COMMERCE, FINANCIAL, LEARNING MANAGEMENT SYSTEMS, REAL ESTATE AND CONSUMER PRODUCTS AND EDUCATION.
Education
Bachelor of Arts | Education University of Missouri, Kansas City, Education
In progress completion of PMI certification Spring 2011 In progress Six Sigma Spring 2011 Master Level George Washington University Facilitative Leadership Situational Leadership Managing Projects in Organizations Project Management Practices and Principles Risk Management Scheduling and Cost Control Seven Habits of Highly Effective People |
Skills
ADOBE, AGILE, IBM/AIX, approach, billing, budget, business analysis, business analysis and management, Cisco, Citrix, Client Server, Hardware, contracts, conversion, Cost Control, client, customer services, Customer Care, customer support, data conversion, Delivery, documentation, E-COMMERCE, Ecommerce, EDI, XML, finance, FINANCIAL, Focus, FTP, Functional, Government, HP, HP/UX, IBM, Web sphere, INVENTORY, Invoice Processing, Invoicing, LAN, Leadership, Legal, Linux, listening, Mainframe, Managing, Marketing, Mentor, mergers, access, Money, MS OFFICE, Microsoft Office Suite, MS PROJECT, Wintel, Windows, 98, migration, Enterprise, Network, Networking, networks, Next, Nortel, OS, PCI, PeopleSoft, policies, processes, process improvement, progress, PROJECT MANAGEMENT, Project Plans, Proposal, quality, Quality Assurance, REAL ESTATE, reporting, RFP, Risk Management, Routers, Sales, SAP, SOX Compliance, Scheduling, SDLC, Six Sigma, SLA, Sun Solaris, Sun, Switch, T1, Technical Project Management, Telecom, transmission, UNIX, upgrades, web applications, WAN
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School Attended
- University of Missouri
Job Titles Held:
- Business Analyst | Project Manager
- Enterprise Account Manager
- Program /Project Manager
- TECHNICAL PROJECT MANAGER, PROJECT MANAGER, TEAM LEAD, BUSINESS ANALYST, SENIOR BUSINESS ANALYST IT ENTERPRISE ACCOUNT MANAGER AND REQUIREMENTS MANAGER
Degrees
- Bachelor of Arts
- In progress completion of PMI certification Spring 2011 In progress Six Sigma Spring 2011 Master Level George Washington University Facilitative Leadership Situational Leadership Managing Projects in Organizations Project Management Practices and Principles Risk Management Scheduling and Cost Control Seven Habits of Highly Effective People
