Business Analyst Resume Example CDM SMITH

BUSINESS ANALYST

Professional Profile

Around 3 years of diverse experience working with various domains which includes Finance, Healthcare, and Business Services. *Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, design, development, testing and deployment. *Strong understanding of various SDLC methodologies such as Waterfall and Agile with hands on experience in both. *Exceptional working experience in GAP analysis and understanding of the AS-IS and TO-BE business processes. *Expertise in conducting Stakeholder Analysis to define process stakeholders, and their roles & responsibilities towards the project. *Proficient in analyzing and creating Narrative Use Cases, User Stories, Story Boards, Use Case Diagrams, Activity diagrams, Data/Flow/Navigational flow diagrams using UML Tools like MS Visio. *Excellent skills in facilitating Joint Application Development (JAD) for eliciting functional requirements that support the High-Level business requirements *Design and review of various documents including Business requirements document (BRD), Use Case Specifications, Requirement Traceability Matrix (RTM) and testing documents. *Efficient in prioritizing and managing the defects using the Defect Tracking system like JIRA and Quality Centre *Competent in writing user stories, developing business test cases, and working with QA teams during testing phase thereby facilitating acceptance testing with stakeholders and business users *Experience in giving presentation on the completed modules of the project and to provide status update to the stake holders

Qualifications

Requirement specification gathering and documentation, Business Process Analysis and Improvement, Excel4apps, JIRA, Balsamiq, SQL (working knowledge), MS Office (Word, PowerPoint, Excel, Visio, Outlook) SharePoint, HP ALM, Quality Center, SharePint, UAT Testing, familiar with Agile and Waterfall SDLC, Release Management, Efficient in project & operations management, cross-functional teams, and strong interpersonal skills.

Experience

Business Analyst May 2016 to Oct 2016
CDM SMITH － Boston, MA

Worked on Oracle 11i to R12 enterprise-wide systems upgrade to have all the entities run on a single platform by using Excel4apps to perform reporting.
Spearheaded a total of 167 reports to translate, consolidate, and manage intercompany transactions.
Preserved a finalized report list to advise the stakeholders on the readiness of reports, to plan and utilize time and resources more effectively.
Created 17 new HR reports and improved all legacy reports on new reporting platform: Excel4apps.
Rebuilt and customized existing reports to migrate into new centralized reporting portal Excel4apps to meet reporting needs company-wide.
Worked with the finance team to develop business unit reports and product reports to project future project goals.
Assisted with Dress Rehearsals - Dry Run's for the Major and Minor Releases with all the groups involved in the Pre-Prod Environment to create an exact Production Release like atmosphere and note of any key findings, time lines and any possible Risk to the Release.
Trained business owners on basic Excel4apps functionality; resolved complex questions related to its functionality.

Business Analyst Oct 2014 to Jul 2015
CVS HEALTH － Woonsocket, RI

Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
Delivered 6 small multipurpose projects (SmP) bi-weekly and managed the delivery of projects that are typically under 600 hours of effort saving cost, time, and resources.
Worked with web development team, performed gap analysis, tracked key milestones, and adjusted project plans accordingly.
Created process flows, presentations and reports to document recommendations and deliver them to the business stakeholders.
Followed iterative development methodology to deliver SmP requests and helped reduce time to market these SmP requests and maximize the number of request per sprint against the budget allocated.
Worked with SMEs in revenue cycle management to collect the requirements, documented them in Business Requirement Document (BRD) and performed Business Process Re-engineering.
Participated in Release Management process to provide sufficient lead-time for adequate impact analysis by the Change advisory board.
Authored a governance plan detailing the rules and policies for the SharePoint Project regarding site set-up, site security, maintenance, and future needs.
Used Quality Center to interact, coordinate, track, and report for seamless integration of various project related tasks.
Maintained a requirements traceability matrix as linked to code to keep the clients and all the teams up-to-date with the current progress of the project.

Business Analyst Aug 2013 to Sep 2014
JP MORGAN & CHASE － San Francisco, CA

Created quality deliverables for multi-year Seurat initiative that meet PMO or production control guidelines.
Worked on Seurat initiative project that led to 30% enhanced customer experience, creating new tier of service focusing on customer used digital functions to see a jump of 15% customer base.
Worked with the release teams to agree on the Project Transition Checklist items, and ensured all items are addressed.
Actively participated in the On-Call procedure for regular scrum meetings.
Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.
Gathered business and application requirements, identifying risks, impact analysis, use case modelling, sequence and activity diagrams using Microsoft Visio.
Involved in Feasibility and Risk Analysis to identify the business critical and high-risk areas of the application.
Consulted with system engineers, web development team, SMEs, and clients to clearly define functional and system requirements.
Worked on activities like Status reports, Minutes, Issues logs, Action items and other documentations.
Tracked and monitored project inter-dependencies, and drove resolution to issues, risks, and changes.
Created the user requirement specifications and helped convert them to system functionality documents and managed them in JIRA and created the business vision document and glossary, mock reports.
Used SharePoint to manage schedules, deadlines, resources and collaborate on the project.

Education

Masters, Managing Information Technology March 2016 Sullivan University － Louisville, KY Managing Information Technology

Bachelor of Business Administration, Management and Marketing May 2013 Drury University － Springfield, MO Management and Marketing

Skills

Agile, basic, budget, develop business, bi, business processes, Business Process Analysis and Improvement, Business Process Re-engineering, business process improvement, strong interpersonal skills, clients, delivery, documentation, finance, functional, HP, HR, market, meetings, Excel4, Excel, MS Office, Outlook, PowerPoint, SharePoint, Microsoft Visio, Word, enterprise, operations management, Oracle, policies, presentations, progress, project plans, Quality, reporting, Requirement, Risk Analysis, scrum, SDLC, SmP, specification, SQL, upgrade, Visio, vision, web development

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Business Analyst Resume Example

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