Ambitious business analyst offering 10 years of experience in implementing business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements. Skilled in analyzing technical requirements, pinpointing important details and developing testing plans. Expert on business and systems requirements, user acceptance testing and end-user training. Has held a product owner role throughout various project implementations and enjoys leading diverse teams through project timelines in order to accomplish goals.
Skills
Strong strategic planning skills while maintaining attention to details to overcome challenges and achieve objectives without sacrificing quality
Able to provide oversight to highly detailed projects, having a trusted ability by peers to discover holes and issues where others may not
Proficient in Microsoft Office suite, SQL, and Visio, with the ability to quickly learn and apply new software applications to the position.
Work History
Business Analyst, 05/2018 to Current Tempur-Pedic – Reynoldsburg, OH,
Conduct interviews with key business users to collect information on business processes and user requirements.
Work on mobile data-collection app used by Commercial Energy clients
Design app forms that bring efficiency and consistency to customer processes
Lead systems integration processes for forms built on the mobile application platform
Interface with developers to set up new and update forms
Conduct multilevel testing
Facilitate creation and deployment of custom reports that deliver findings to energy customers
Document procedures and business processes and shared information with appropriate stakeholders.
Create workflow diagrams to clearly demonstrate processes and timelines.
Developed mobile app metrics derived from raw data to track improvements in organizational efficiency
Business Analyst, 12/2013 to 04/2018 Tempur-Pedic – Richmond, KY,
Elicit business requirements from customers using interviews, document analysis, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis and translate into specific systems requirements
Assist in diagnosing, assessing, appropriately circumventing or finding remedies for routine application errors and service requests Lead diverse, cross-functional teams in the fulfillment of corporate productivity, quality and bottom-line objectives
Proactively solicit feedback from internal customers to develop solutions to automate manual processes in order to improve operational efficiencies
Perform User Acceptance Testing, System Testing, Integration Testing and Smoke Testing to verify enhancements and bug fixes for monthly releases
Proposed and implemented design of a third party payroll reporting program and executed release of the $30MM nationwide program
Constructed and tested underwriting templates for a new state within the quoting application that utilizes three writing company papers; resulting production was $52M within 12 months
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and distinguish user requests from the underlying true needs
Prepare written business requirements that represent the business need and that are grammatically correct Facilitate training sessions for business users and IT staff on various software applications
Execute underwriting template updates via Excel spreadsheets to provide an efficient, automated approach to quoting Workers Compensation accounts
Manipulate and summarize data using Excel to produce various Production data reports, with an emphasis on the use of PivotTables.
Premium Audit Manager, 04/2011 to 12/2013 Ufg Insurance – Saint Louis, MO,
Oversaw team of 8 auditors to order, review and process audits within defined timelines for over 10,000 policies
Coordinated audit ordering and return processes amongst 4 third party vendors to handle audits for a $250 million book of business
Collaborated with a cross functional team to implement an automated method of sending and receiving audit orders to outside vendors
Conducted quarterly reviews with third party vendors to ensure timeliness and quality standards were maintained
Directed staff on audit dispute resolution tactics and drove down total disputes by 50%
Tracked and analyzed policyholder revenue and risk characteristic trends for underwriters to incorporate changes into the New Business quoting application
Business Development Representative, 05/2008 to 04/2011 Imperva – Seattle, WA,
Coordinated the set up and maintenance of agencies within enterprise applications to quickly add new users to the quoting and policy admin systems
Processed new business referrals for workers compensation insurance to determine acceptability and proper premium
Interfaced with the Underwriting department to identify insurance marketplace and risk profile changes and establish revisions for templates within the quoting application
Reviewed new business accounts to identify key risks and mitigating factors of potential investments, such as asset types and values, legal and ownership structures and financial stability factors
Performed quote days at agency office locations across the United Sates to analyze risk selection and drive acquisition of accounts
Education
Bachelor of Science: Finance, Expected in George Mason University - Fairfax, VA GPA: GPA: 3.82
Chartered Property and Casualty Underwriter (CPCU) , The Institutes: , Expected in 2016 - , GPA:
Certified Insurance Counselor (CIC), The National Alliance: , Expected in 2013 - , GPA: Licensed Property & Casualty Sales Producer, State of Virginia
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School Attended
George Mason University
Job Titles Held:
Business Analyst
Business Analyst
Premium Audit Manager
Business Development Representative
Degrees
Bachelor of Science
Chartered Property and Casualty Underwriter (CPCU) , The Institutes
Certified Insurance Counselor (CIC), The National Alliance
